HP EliteBook 8470b Maintenance And Service Manual
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HP EliteBook 8470b Maintenance And Service Manual

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HP EliteBook 8470w Mobile Workstation
and HP EliteBook 8470b Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP EliteBook 8470b

  • Page 1 HP EliteBook 8470w Mobile Workstation and HP EliteBook 8470b Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ................... 16 Display ..........................16 Buttons and fingerprint reader (select models only) ..............18 Keys ............................. 19 Lights ............................ 21 TouchPad ..........................22 Front ............................. 23 Left side ..........................24 Right side ..........................
  • Page 6 Grounding guidelines ....................65 Electrostatic discharge damage ..............65 Packaging and transporting guidelines ........67 Component replacement procedures ..................69 Service tag ......................69 Computer feet ......................70 Battery ........................71 SIM ........................72 Service cover ......................74 Smart Card reader ....................75 Optical drive ......................
  • Page 7 Using Windows Refresh for quick and easy recovery ........152 Remove everything and reinstall Windows ..........153 Using HP Software Setup ................ 154 Windows 7 ......................... 154 Creating recovery media with HP Recovery Disc Creator ..........155 Creating recovery media ................. 155 Backing up your information ................... 155...
  • Page 8 Performing a system recovery ................. 156 Using the Windows recovery tools ............156 Using f11 recovery tools ................. 157 Using a Windows 7 operating system DVD (purchased separately) ....158 SuSE Linux (SLED) ......................... 159 Creating backups ....................159 Backing up your information ................... 159 Performing a system recovery .................

  • Page 9: Product Description

    Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC √ Product Name HP EliteBook 8470w Mobile Workstationl √ HP ProBook 8470p Notebook PC ● √ Processors Intel® Quad Core® i7-3840QM 2.80- GHz processor (SC turbo up to 3.80- GHz;...
  • Page 10 Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC ● Processors (continued) √ √ Intel Quad Core i7-3540M 3.00-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz;...
  • Page 11 Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC ● Processors (continued) √ Intel Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Celeron B840 1.90-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, 35 W) √...
  • Page 12 Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC ● √ √ Panel 14.0-in light-emitting diode (LED), high- definition+ (HD+), AntiGlare (AG), SVA (1600×900) display with and without webcam and microphone ● 14.0-in LED, HD, AG, SVA (1366×768) display with and without...
  • Page 13 Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC √ √ Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5- mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Supports the following hard drives: ●...
  • Page 14 Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC √ Upgrade bay Customer-accessible (continued) Supports the following drive options: ● Blu-ray ROM DVD±RW SuperMulti DL Drive ● DVD±RW Double-Layer with SuperMulti Drive ● DVD-ROM Drive ● 500-GB, 7200-rpm, 9.5-mm Supports no drive option √...
  • Page 15 Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC √ √ Integrated dual-array microphone on computer models equipped with a webcam Integrated mono microphone on computer models not equipped with a webcam √ √ Modem 56kbps v.92 MDC data/fax modem module...
  • Page 16 Support for the following WWAN formats: ● HP hs2350 HSPA+ Mobile Broadband Module ● HP lt2523 LTE/HSPA+ Mobile Broadband Module ● HP un2430 EV-DO/HSPA Mini Card ● HP lt2522 LTE/EV-DO Mobile Broadband Module ● HP un2430 EV-DO/HSPA Mini Card ● HP un2430 EV-DO/HSPA Mobile...
  • Page 17 Taps enabled by default √ √ Support for TouchPad with image sensor √ √ Support for Windows 8 Indirect Touch Power requirements Supports the following HP Smart AC adapters: ● √ √ Power requirements 90-W HP Smart AC adapter (PFC, EM, (continued) 3-wire)
  • Page 18 Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC ● √ √ 90-W HP Smart AC adapter (PFC, 3- wire) ● √ √ 65-W HP Smart AC adapter (non-PFC, 3-wire) ● √ √ 65-W HP Smart AC adapter (RC/V, EM, 3-wire) √...
  • Page 19 Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC √ √ Operating system Preinstalled: ● Windows® 8 ML 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 DPK with...
  • Page 20 Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC √ √ Operating system Preinstalled with Microsoft Office: (continued) (continued) ● Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with Office 2010 Business and Home (Japan only;...
  • Page 21 Windows 8 operating system and required with Windows 8 Professional 64-bit DPK with Windows 7 image) ● Windows 7 (available with any Windows 7 HP, Windows 7 Professional loc, Windows 7 HB, or Windows 8 Professional 64-bit DPK with Windows 7 image)
  • Page 22 Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC √ √ Operating system Restore media—OS-DVD: (continued) ● Windows 8 Professional 64-bit (required with Windows 8 Professional 64-bit DPK with Windows image) ● Windows 7 Home Basic 32-bit...
  • Page 23 Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC √ √ Operating system Web-only support: (continued) ● Windows XP Pro 32-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit √ √...

  • Page 24: External Component Identification

    External component identification Display Item Component Description Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. WLAN antennas (3)* Send and receive wireless signals to communicate with WLANs.
  • Page 25 Item Component Description Keyboard light button Turns the keyboard light on or off. Keyboard light Illuminates the keyboard, especially in low- light conditions. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 26: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description TouchPad on/off button Turns the TouchPad on and off. ● Power button When the computer is off, press the button to turn on the computer.

  • Page 27: Keys

    Item Component Description ● Web browser button When the computer is on, press the button to open the default Web browser. ● When the computer is off, in the Suspend state, or in Hibernation, the button does not perform any action or function.
  • Page 28 Item Component Description Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. num lk Turns the embedded numeric keypad on and off when pressed in combination with the...

  • Page 29: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Caps lock light On: Caps lock is on. ●...

  • Page 30: Touchpad

    TouchPad NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. Left pointing stick button (select Functions like the left button on an external mouse. models only) TouchPad on/off button Turns the TouchPad on or off.

  • Page 31: Front

    Hard drive light Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Speakers (2) Produce sound. One of the speakers is on the bottom of the computer, and it cannot be seen from the front of the computer.

  • Page 32: Left Side

    USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance. HP ExpressCard slot or Smart Card reader Supports optional ExpressCards or smart cards. (depending on configuration) Media Card Reader Supports the following digital card formats: ●...

  • Page 33: Right Side

    Right side NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

  • Page 34: Rear

    Item Component Description Vents (2) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Security cable slot Attaches an optional security cable to the computer.

  • Page 35: Bottom

    Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Vents (4) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 36 Item Component Description Bluetooth compartment Contains a Bluetooth device (select models only). Service cover Provides access to the hard drive, and also contains the WLAN module slot and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 37: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery Battery on page 71 for battery removal instructions.
  • Page 38 Item Description Function Part number/Product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. Warranty period This number describes the duration of the warranty period for the computer.

  • Page 39: Computer Major Components

    Computer major components Computer major components...
  • Page 40 Display assembly subcomponents on page Keyboard with pointing stick for use only on HP EliteBook 8470w Mobile Workstation computer models (includes keyboard cable and pointing stick cable): For use only on computer models equipped with the Windows 8 operating system:...
  • Page 41 Item Component Spare part number For use in Taiwan 702649-AB1 For use in Thailand 702649-281 For use in Turkey 702649-141 For use in the United Kingdom and Singapore 702649-031 For use in the United States 702649-001 For use only on computer models equipped with the Windows 7 operating system: For use in Belgium 686300-A41 For use in Brazil...
  • Page 42 For use in the United States 686300-001 Keyboard with pointing stick for use only on HP EliteBook 8470p Notebook PC computer models (includes keyboard cable and pointing stick cable): For use only on computer models equipped with the Windows 8 operating system:...
  • Page 43 Item Component Spare part number For use in Slovenia 702651-BA1 For use in South Korea 702651-AD1 For use in Spain 702651-071 For use in Sweden and Finland 702651-B71 For use in Switzerland 702651-BG1 For use in Taiwan 702651-AB1 For use in Thailand 702651-281 For use in Turkey 702651-141...
  • Page 44 Equipped with pointing stick buttons and a fingerprint reader for use only on HP 686964-001 EliteBook 8470p Notebook PC computer models Equipped with pointing stick buttons but not a fingerprint reader for use only on HP 686965-001 EliteBook 8470p Notebook PC computer models...
  • Page 45 Windows 7 operating system in the People's Republic of China and the Ukraine For use only on HP EliteBook 8470p Notebook PC computer models: For use only on computer models equipped with a graphics subsystem with discrete...
  • Page 46 700627-001 Intel Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) 682417-001 For use only on HP EliteBook 8470p Notebook PC computer models: Intel Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 677152-001 Intel Celeron B840 1.90-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, 35 W)
  • Page 47 For use only on computer models equipped with a graphics subsystem with 693371-001 UMA memory (17) Optical drive (includes optical drive bezel and optical drive bracket): For use only on HP EliteBook 8470w Mobile Workstation computer models: Blu-ray R/RE DVD±RW SuperMulti DL Drive 686048-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 689090-001 DVD±RW Double-Layer with SuperMulti Drive...
  • Page 48 Item Component Spare part number (20) Bluetooth module 4.0 EDR 655792-001 NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 641830-001. (21) Battery (Li ion): 9-cell, 100-Wh, 3.00-Ah 631243-001 9-cell, 100-Wh, 3.00-Ah 634087-001 9-cell, 73-Wh, 2.20-Ah 634089-001 6-cell, 62-Wh, 2.80-Ah 628670-001...

  • Page 49: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel: For use only on HP EliteBook 8470w Mobile Workstation computer models 686014-001 For use only on HP EliteBook 8470p Notebook PC computer models 686012-001 Webcam/microphone module 686045-001 Display assembly subcomponents...
  • Page 50 For use only on HP EliteBook 8470w Mobile Workstation computer models equipped 686017-001 with an HD display assembly For use only on HP EliteBook 8470p Notebook PC computer models equipped with an 686018-001 HD+ display assembly For use only on HP EliteBook 8470p Notebook PC computer models equipped with an...

  • Page 51: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit, includes: 641830-001 Bluetooth module cable TouchPad board cable RJ-11 jack cable Cable Kit...

  • Page 52: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drive (does not include hard drive bracket or screws): 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 634862-001 Hard Drive Hardware Kit, includes: 642774-001 Hard drive bracket Chapter 3 Illustrated parts catalog...
  • Page 53 Spare part number Hard drive bracket screws (not illustrated) Optical drive (includes optical drive bezel and optical drive bracket): For use only on HP EliteBook 8470w Mobile Workstation computer models: Blu-ray R/RE DVD±RW SuperMulti DL Drive 686048-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 689090-001 DVD±RW Double-Layer with SuperMulti Drive...

  • Page 54: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit: For use only on HP EliteBook 8470w Mobile Workstation computer models: 686963-001 For use only on HP EliteBook 8470p Notebook PC computer models: 686027-001 Includes: RJ-11 jack plug ExpressCard slot space saver...

  • Page 55: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001 90-W HP Smart AC adapter (PFC, 3-wire) 693712-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire)

  • Page 56: Sequential Part Number Listing

    Power cord for use in India (3-pin, black, 1.83-m) 572511-001 Intel Centrino Ultimate-N 6300 WLAN module 591699-001 HP notebook computer combination lock 592923-001 HP professional top load slim case 612757-001 HP essential nylon case 626729-001 HP notebook computer keyed cable lock 628664-001 3-cell, 31-Wh, 2.80-Ah, Li-ion battery...
  • Page 57 9-cell, 100-Wh, 3.00-Ah, Li-ion battery 634089-001 6-cell, 73-Wh, 2.20-Ah, Li-ion battery 634400-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634862-001 320-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket or screws) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 642774-001.
  • Page 58 Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 680645-001 Intel Dual Core i5-3210M 2.50-GHz processor for use only on HP EliteBook 8470p Notebook PC computer models (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) 680646-001 Intel Quad Core i7-3610QM 2.30-GHz processor for use on all computer models (SC turbo up to...
  • Page 59 Screw Kit 686040-001 System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with a graphics subsystem with UMA memory and the Windows 7 operating system in all countries and regions except the People's Republic of China and the Ukraine (includes replacement...
  • Page 60 People's Republic of China and the Ukraine (includes replacement thermal material) 686043-001 Top cover with pointing stick buttons and a fingerprint reader for use only on HP EliteBook 8470w Mobile Workstation computer models (includes TouchPad) 686045-001...
  • Page 61 Spare part number Description 686299-061 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models equipped with the Windows 7 operating system in Italy (includes keyboard cable and pointing stick cable) 686299-071 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models...
  • Page 62 Spare part number Description 686299-A41 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models equipped with the Windows 7 operating system in Belgium (includes keyboard cable and pointing stick cable) 686299-AB1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models...
  • Page 63 Spare part number Description 686300-031 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 7 operating system in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable) 686300-041...
  • Page 64 Spare part number Description 686300-271 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 7 operating system in Romania (includes keyboard cable and pointing stick cable) 686300-281 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models...
  • Page 65 ExpressCard slot space saver, optical drive bay space saver, RJ-11 jack plug, and wireless antenna clips) 686964-001 Top cover with pointing stick buttons for use only on HP EliteBook 8470p Notebook PC computer models equipped with a fingerprint reader (includes TouchPad) 686965-001...
  • Page 66 702242-001 240-GB SATA III solid-state drive 702649-001 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 8 operating system in the United States (includes keyboard cable and pointing stick cable) 702649-031...
  • Page 67 Spare part number Description 702649-141 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 8 operating system in Turkey (includes keyboard cable and pointing stick cable) 702649-151 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models...
  • Page 68 Spare part number Description 702649-B71 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models equipped with the Windows 8 operating system in Sweden and Finland (includes keyboard cable and pointing stick cable) 702649-BA1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models...
  • Page 69 Spare part number Description 702651-081 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models equipped with the Windows 8 operating system in Denmark (includes keyboard cable and pointing stick cable) 702651-091 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models...
  • Page 70 Spare part number Description 702651-AB1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models equipped with the Windows 8 operating system in Taiwan (includes keyboard cable and pointing stick cable) 702651-AD1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models...
  • Page 71 710787-001 Intel Quad Core i7-3540M 3.00-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 4.0- MB L3 cache, 35 W; includes replacement thermal material) 710788-001 HP hs2350 HSPA+ Mobile Broadband Module 710789-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710790-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 711903-001 Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.20-GHz;...

  • Page 72: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 73: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 75: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 76 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 77: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 73 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 78: Computer Feet

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 642768-001.

  • Page 79: Battery

    Battery Description Spare part number 9-cell, 100-Wh, 3.00-Ah, Li ion 631243-001 9-cell, 100-Wh, 3.00-Ah, Li ion 634087-001 9-cell, 73-Wh, 2.20-Ah, Li ion 634089-001 6-cell, 62-Wh, 2.80-Ah, Li ion 628670-001 6-cell, 62-Wh, 2.80-Ah, Li ion 628668-001 6-cell, 51-Wh, 2.55-Ah, Li ion 659083-001 3-cell, 31-Wh, 2.80-Ah, Li ion 628664-001...

  • Page 80: Sim

    Remove the battery (2) from the computer. Install the battery by inserting it into the battery bay until you hear a click. NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer.
  • Page 81 Remove the SIM (2) from the SIM slot. Reverse this procedure to install the SIM. Component replacement procedures...

  • Page 82: Service Cover

    Service cover Description Spare part number Includes label indicating “Made in China” 686031-001 Includes label indicating country of origin 699325-001 Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 83: Smart Card Reader

    Smart Card reader Description Spare part number Smart Card reader 686025-001 Before removing the Smart Card reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 84: Optical Drive

    The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description Spare part number For use only on HP EliteBook 8470w Mobile Workstation computer models: Blu-ray R/RE DVD±RW SuperMulti DL Drive 686048-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 689090-001 DVD±RW Double-Layer with SuperMulti Drive...
  • Page 85 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2), and then release the left side of the optical drive bezel (3).

  • Page 86: Upgrade Bay Cradle

    Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Upgrade bay cradle Description Spare part number Upgrade bay cradle (includes bezel and bracket) 643921-001 Before removing the upgrade bay cradle, follow these steps: Turn off the computer.
  • Page 87 Remove the four Phillips PM2.0×4.0 screws that secure the upgrade bay cradle to the computer. Loosen the captive Phillips screw that secures the upgrade bay cradle in the upgrade bay (1). Use a flat-blade screw driver or similar tool to press on the upgrade bay bracket tab (2) to release the upgrade bay.

  • Page 88: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. Description Spare part number 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 634862-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 642774-001 Before removing the hard drive, follow these steps: Turn off the computer.
  • Page 89 Remove the hard drive (3) from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. Remove the hard drive bracket (2) from the hard drive.

  • Page 90: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 91 Remove the memory module: Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot.

  • Page 92: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 710788-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP un2430 EV-DO/HSPA Mini Card 702080-001 HP lt2522 LTE/EV-DO Mobile Broadband Module...
  • Page 93 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 94: Wlan Module

    WLAN module Description Spare part number Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001 Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter 669832-001 Intel Centrino Advanced-N 6205 Combo Adapter 695915-001 Intel Centrino Advanced-N 6205 WLAN module 631954-001 Intel Centrino Ultimate-N 6300 WLAN module 572511-001 Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adapter 670288-001...
  • Page 95 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 96: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 641830-001. Description Spare part number Bluetooth module 4.0 EDR 655792-001 Before removing the Bluetooth module, follow these steps: Turn off the computer.

  • Page 97: Modem Module

    Modem module NOTE: The modem module spare part kit does not include an RJ-11 jack cable. The RJ-11 jack cable is included in the Cable Kit, spare part number 641830-001. Description Spare part number Modem module 628824-001 Before removing the modem module, follow these steps: Turn off the computer.

  • Page 98: Fan

    Description Spare part number Fan (includes cable) 641839-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 99: Keyboard

    Spare part number number Keyboard with pointing stick for use only on HP EliteBook 8470w Mobile Workstation computer models (includes keyboard cable and pointing stick cable): For use only on computer models equipped with the For use in the Netherlands...
  • Page 100 686300-161 For use in the United States 686300-001 Keyboard with pointing stick for use only on HP EliteBook 8470p Notebook PC computer models (includes keyboard cable and pointing stick cable): For use only on computer models equipped with the For use in the Netherlands...
  • Page 101 For use in country/region Spare part For use in country/region Spare part number number For use in Brazil 686299-201 For use in Northwest Africa 686299-FB1 For use in Bulgaria 686299-261 For use in Portugal 686299-131 For use in Canada 686299-DB1 For use in Romania 686299-271 For use in the Czech Republic...
  • Page 102 Remove the keyboard: Loosen the three Phillips captive screws that secure the keyboard to the computer. Rest and secure the computer on its right side. Partially open the computer. Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 103 Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest. Release the zero insertion force (ZIF) connector to which the pointing stick cable is attached, and then disconnect the pointing stick cable (1) from the keyboard.

  • Page 104: Base Enclosure

    Base enclosure Description Spare part number Base enclosure (includes four rubber feet, service cover release latch assembly, and battery 685997-001 release latch assembly) Before removing the base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 105 Remove the two Phillips PM2.5×11.0 screws from the docking connector alignment guides (3) that secure the base enclosure to the computer. Remove the following screws that secure the base enclosure to the computer: (1) One Phillips PM2.0×3.0 screw from the hard drive bay (2) Two Phillips PM2.0×3.0 screws from the battery bay (3) One Phillips PM2.0×4.0 broad head screw from the battery bay (4) Two Phillips PM2.5×4.5 screws from the optical drive bay...
  • Page 106 Disconnect the speaker cable from the system board connector (2). Remove the bottom cover from the computer. NOTE: Thoroughly clean the thermal pad material from the surfaces of the base enclosure (1) and the PCH chip (2) each time you remove the base enclosure. All base enclosure and system board spare part kits include replacement thermal pad material.

  • Page 107: Speaker Assembly

    Reverse this procedure to install the base enclosure. Speaker assembly Description Spare part number Speaker assembly (includes cable) 641840-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 108 Release the speaker cable (1) from the clips (2) and routing channel built into the base enclosure. Note that the cable routes from inside the base enclosure to outside the base enclosure. Turn the base enclosure upside down, with the front toward you. Remove the two Phillips PM2.0×5.0 screws (1) that secure the speaker assembly to the base enclosure.

  • Page 109: Rj-11 Jack Cable

    RJ-11 jack cable NOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 641830-001. Before removing the RJ-11 jack cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 110: Service Cover Release Latch Assembly

    Release the RJ-11 jack cable from the clips (2) and routing channel built into the base enclosure. Remove the RJ-11 jack cable. Reverse this procedure to install the RJ-11 jack cable. Service cover release latch assembly NOTE: The service cover release latch assembly components are included in the Latch Kit, spare part number 684339-001.
  • Page 111 Remove the service cover release latch assembly: Position the base enclosure with the front toward you. Remove the service cover release latch actuator from the base enclosure. Turn the base enclosure upside down, with the front toward you. Remove the service cover release latch arm spring from the spring retention hooks on the service cover release latch arm (1) and the base enclosure (2).
  • Page 112 Lift the left end of the service cover release latch arm (3) out of the openings in the base enclosure. Swing the left end of the service cover release latch arm (1) toward the back of the computer. Release the right end of the service cover release latch arm (2) from the openings in the base enclosure.

  • Page 113: Battery Release Latch Assembly

    Battery release latch assembly NOTE: The battery release latch assembly components are included in the Latch Kit, spare part number 684339-001. Before removing the battery release latch assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 114 Remove the battery release latch arm spring from the spring retention hooks on the base enclosure (1) and the battery release latch arm (2). Slide the battery release latch arm (1) as far to the right as it will go. Lift the right end of the battery release latch arm (2) until it is clear of the retention post built into the base enclosure.

  • Page 115: Fingerprint Reader Board

    Swing the right end of the battery release latch arm (2) clockwise until the left end of the arm release from the openings in the base enclosure. Remove the battery release latch arm. Reverse this procedure to install the battery release latch assembly. Fingerprint reader board Description Spare part number...
  • Page 116 Remove the fingerprint reader board: Position the computer with the front toward you. Disconnect the fingerprint reader board cable (1) from the LIF connector on the system board. Detach the fingerprint reader board (2) from the clips built into the top cover. Remove the fingerprint reader board and cable.

  • Page 117: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 652650-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 118: Display Lid Switch Board

    Detach the RTC battery (2) from the TouchPad. (The RTC battery is attached to the TouchPad with double-sided tape.) Remove the RTC battery. Reverse this procedure to install the RTC battery. Display lid switch board Description Spare part number Display lid switch board (includes cable) 684340-001 Before removing the display lid switch board, follow these steps: Turn off the computer.
  • Page 119 Remove the display lid switch board: Position the computer with the front toward you. Disconnect the display lid switch board cable (1) from the LIF connector on the system board. Detach the display lid switch board (2) from the clips built into the top cover. Remove the display lid switch board and cable.

  • Page 120: System Board

    The system board spare part kit includes replacement thermal material. Description Spare part number For use only on HP EliteBook 8470w Mobile Workstation computer models: For use only on computer models equipped with a graphics subsystem with discrete memory and 686042-601...
  • Page 121 Before removing the system board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 122 Disconnect the following cables from the system board: (3) Display lid switch board cable (4) Display panel cable (5) Webcam/microphone module cable (6) Fingerprint reader cable (7) RTC battery cable Remove the three Phillips PM2.5×4.0 screws that secure the system board to the top cover. Flex the right side of the top cover (1) until the connectors on the right side of the system board are clear.

  • Page 123: Heat Sink

    Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 686021-001 For use only on computer models equipped with a graphics subsystem with UMA memory...
  • Page 124 Fan (see Fan on page Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page System board (see System board on page 112) Remove the heat sink: NOTE: Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete memory.
  • Page 125 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 126 The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Chapter 4 Removal and replacement procedures...

  • Page 127: Processor

    The processor spare part kit includes replacement thermal material. Description Spare part number For use only on HP EliteBook 8470w Mobile Workstation computer models: Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 703266-001 8.0-MB L3 cache, 45 W) Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz;...
  • Page 128 Description Spare part number Intel Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 677152-001 Intel Celeron B840 1.90-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, 35 W) 664663-001 Before removing the processor, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 129 Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures...

  • Page 130: Expresscard Assembly

    ExpressCard assembly Description Spare part number ExpressCard assembly 684345-001 Before removing the ExpressCard assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 131 Release the ExpressCard assembly cable from the clips (3) built into the top cover. Remove the Phillips PM2.0×4.0 screw (1) that secures the ExpressCard assembly to the top cover. Remove the ExpressCard assembly (2). Reverse this procedure to install the ExpressCard assembly. Component replacement procedures...

  • Page 132: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 133 Release the display panel cable and the webcam/microphone module cable from the routing channel (3) attached to the system board. Release the wireless antenna cables (1) from the routing channel (2) attached to the system board. Remove the two Phillips PM2.5×4.5 screws (1) that secure the display assembly to the top cover. Swing the display hinges (2) back until the top cover is free for removal.
  • Page 134 Remove the computer (4) from the display assembly. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the rubber screw covers (1). The rubber screw covers are available in the Display Rubber Kit, spare part number 642785-001. Remove the two Phillips PM2.5×5.0 screws (2) that secure the display bezel to the display assembly.
  • Page 135 Remove the display bezel (6). The display bezel is available using spare part numbers 686014-001 (for use only on HP EliteBook 8470w Mobile Workstation computer models) and 686012-001 (for use only on HP ProBook 8470p Notebook PC computer models). If it is necessary to replace the display hinges: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinge assemblies to...
  • Page 136 Remove the two Phillips PM2.0×3.0 screws (1) that secure the display hinge tube to the display enclosure. Release the display hinge tube (2) by sliding it away from the display enclosure. Release the wireless antenna cables (3), display panel cable (4), and webcam/microphone cable (5) from the display hinge tube, noting of the locations of the display cable guides (6) at the left and right ends of the display hinge tube.
  • Page 137 Remove the display panel cable. The display panel cable is included in the Display Panel Kit, spare part numbers: ● 686019-001 — For use only on HP EliteBook 8470w Mobile Workstation computer models equipped with an HD+ display assembly ●...
  • Page 138 ● 686018-001 — For use only on HP EliteBook 8470p Notebook PC computer models equipped with an HD+ display assembly ● 686016-001 — For use only on HP EliteBook 8470p Notebook PC computer models equipped with an HD display assembly...
  • Page 139 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 685993-001. If it is necessary to replace the WWAN antenna cables and transceivers: Release the WWAN antenna cables from the clips (1) and routing channel built into the display enclosure.

  • Page 140: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 141: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 142: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 143: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 144: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...

  • Page 145: Windows 7

    Windows 7 Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 146: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 147: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 148: Using Advanced System Diagnostics

    Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. Click your specific product from the models listed. Click the appropriate operating system.

  • Page 149: Suse Linux (Sled)

    SuSE Linux (SLED) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 150: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 151: Determining The Bios Version

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 152: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 153: Specifications

    9.11 in Height (front to back) 3.18 to 3.38 cm 1.25 to 1.33 in Weight HP EliteBook 8470w Mobile Workstation: Equipped with 9-cell battery, optical drive, one memory 2.25 kg 4.96 lbs module, WLAN module, and solid-state drive Equipped with 9-cell battery, one memory module, WLAN 2.39 kg...
  • Page 154 Metric U.S. Equipped with 3-cell battery, optical drive, graphics 2.21 kg 4.87 lbs subsystem with UMA memory, one memory module, WLAN module, and solid-state drive Equipped with 3-cell battery, graphics subsystem with 2.07 kg 4.56 lbs UMA memory, one memory module, WLAN module, and solid-state drive Input power Operating voltage and current...

  • Page 155: 14.0-Inch Wga Display Specifications

    14.0-inch WGA display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 156: Hard Drive Specifications

    Hard drive specifications 750-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec...

  • Page 157: Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 158: Performing A System Recovery

    Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings.

  • Page 159: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE:...

  • Page 160: Using Windows 8 Operating System Media (Purchased Separately)

    Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 161: Remove Everything And Reinstall Windows

    To start Refresh: On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Click Settings. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.

  • Page 162: Using Hp Software Setup

    Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps. Open HP Software Setup.

  • Page 163: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 164: Performing A System Recovery

    NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.

  • Page 165: Using F11 Recovery Tools

    All files you have created and any software installed on the computer are permanently removed. recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 166: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 167: Suse Linux (Sled)

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 168: Performing A System Recovery

    Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive.

  • Page 169: Usb Recovery Option (Select Models Only)

    The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks. This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available. This process should be done on first obtaining the computer.

  • Page 170: Remove Everything And Reinstall Sled

    Once the USB Recovery Disk On Key has booted, a dialog box will prompt, “Do you want to start the System-Restore?” If data on the computer has not been backed up, use the tab key and select No. The system will reboot. Back up the system data and repeat the previous steps. If no data should be saved from the computer, use the key to select Yes.

  • Page 171: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 172: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 173: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 174: Index

    Index Symbols/Numerics Blu-ray ROM DVD±RW SuperMulti fingerprint reader 18 1394 port 24 DL Drive front 23 precautions 65 keys 19 removal 76 left-side 24 AC adapter, spare part numbers spare part numbers 39, 45, lights 21 47, 57, 58 57, 76 Rear 26 AC adapter/battery light 23 Bluetooth compartment, location...
  • Page 175 Display Hinge Cover Kit, spare part ExpressCard assembly Hard Drive Hardware Kit number 42, 128 removal 122 spare part number 39, 44, Display Hinge Kit, spare part spare part number 36, 50, 49, 80 number 42, 49, 51, 128 hard drive light 23 display lid switch board ExpressCard slot 24 headphone jack 25...
  • Page 176 mute 21 operating system, product graphics 3 num lock 21 description 11 hard drive 5 power 21, 23 optical drive keyboard 9 TouchPad 21 precautions 65 memory module 4 Web browser 21 product description 6 microphone 6 webcam 16 removal 76 modem 7 wireless 21, 23 spare part numbers 39, 45,...
  • Page 177 connectors 64 plastic parts 64 upgrade bay cradle service cover removal 78 location 28 spare part number 45, 49, removal 74 spare part number 74 upgrade bay drive, product spare part numbers 40, 51, description 5 upgrade bay, location 24 service cover release latch 27 USB port 24, 25 service cover release latch...

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Elitebook 8470w

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