HP EliteBook 845 G7 Maintenance And Service Manual
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HP EliteBook 845 G7 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP EliteBook 845 G7

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP End User License Not all features are available in all editions or HP Inc. under license. Bluetooth is a trademark Agreement (EULA).
  • Page 3 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
  • Page 4 Important notice about Customer Self-Repair parts...
  • Page 5 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right side ................................6 Left side ................................. 7 Display ..................................8 Keyboard area ................................ 9 Touchpad components ........................9 Lights ..............................10 Button, speakers, and fingerprint reader ..................11 Special keys ............................
  • Page 8 System board ............................ 56 Display assembly ..........................59 Keyboard with top cover ........................75 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 76 Using Computer Setup ............................76 Navigating and selecting in Computer Setup ................... 76 Restoring factory settings in Computer Setup ................. 76 Updating the BIOS ..........................
  • Page 9 Backing up information and creating recovery media ..................80 Using Windows tools for backing up ....................80 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..80 Restoring and recovering your system ....................... 80 Creating a system restore .........................

  • Page 11: Product Description

    Supports HD Decode, DX12, and HDMI 2.0, HDCP 2.2 via HDMI/DisplayPort up to 4 K @ 60 Hz Supports maximum of four independent displays when on the HP USB-C/A Universal Dock G2 and HP USB-C Dock G5; Max resolution = 4 K @ 60 Hz (DisplayPort 2) and FHD @ 60 Hz (HDMI) Supports maximum of four independent displays when on the HP Thunderbolt Dock 120W G2;...
  • Page 12 No direct Ethernet support, available via accessories The following support S4/S5 wake on LAN (via out of band) and S0/S0ix/S4/S5 MPAT (via out of band): HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, HP USB-C Dock G5, HP Thunderbolt Dock G2.
  • Page 13 Not backlit, spill resistant, HP Dura Keys Touchpad Firmware PTP Microsoft® precision touchpad default gestures support No hybrid mode support Power requirements Battery 3 cell, 53 Whr, lithium polymer, HP Long Life HP Fast Charge Technology Smart AC adapters 65 W, right angle, 4.5 mm...
  • Page 14 Touch fingerprint sensor (select products only) Nano security lock Smart card reader (active) (select products only) Preboot authentication (password, smart card) Hardware enforced firmware protection: HP Hardware Root of Trust + Sure Start Gen6 Operating system Windows® 10 Home 64 Windows 10 Home 64 Advanced...
  • Page 15 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market Windows 10 Pro 64 StF MSNA Plus Windows 10 Pro 64 StF MSNA Standard Windows 10 Pro 64 StF MSNA Strategic FreeDOS 3.0 Restore media Windows 10 Driver DVD...

  • Page 16: Components

    NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer: Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 17: Left Side

    The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.

  • Page 18: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 19: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 20: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Pointing stick Moves the pointer on the screen. Left pointing stick button Functions like the left button on an external mouse Right pointing stick button Functions like the right button on an external mouse Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen.

  • Page 21: Button, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Fn lock light On: The fn key is locked. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.
  • Page 22 IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Button, speakers, and fingerprint reader and their descriptions Description...

  • Page 23: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Description Component Right-click the Power icon, and then select Power ▲ Options. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ▲ Swipe down across the fingerprint reader.

  • Page 24: Hot Keys (Select Products Only)

    Table 2-7 Special keys and their descriptions (continued) Component Description Programmable key Executes frequently used tasks. Some tasks might not be available on all products. Power button ● When the computer is off, press the button briefly to turn on the computer. ●...

  • Page 25: Labels

    Table 2-9 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer.
  • Page 26 Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use.

  • Page 27: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of country codes, see...

  • Page 29: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro) L35282-001 Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-001 (15) M07102-001 (16) Heat sink (includes replacement thermal material) M07204-001 (17) Solid-state drive...
  • Page 30 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Bezel For use in models with an IR camera and ambient light sensor M07163-001 For use in models with an IR camera M07164-001 For use in models with an RGB camera and ambient light sensor M07165-001 For use in models with an RGB camera M07166-001...

  • Page 31: Cable Kit

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number WWAN antennas and cables Ambient light sensor M07212-001 Ambient light sensor board to hub board cable (included in Cable Kit) M07101-001 (10) Microphone module M07208-001 Third microphone module M07209-001 (11) Microphone board cable (included in Cable Kit)

  • Page 32: Bracket Kit

    Table 3-3 Cable Kit content descriptions and part number (continued) Component Spare part number Dual ambient light sensor to display panel cable Touchpad cable Fingerprint reader board cable Smart card reader to system board cable NFC module to system board cable USB board to system board cable Camera/microphone module to hub board cable Bracket Kit...

  • Page 33: Miscellaneous Parts

    Table 3-5 Plastics Kit component descriptions and part numbers Item Component Spare part number Plastics Kit, includes: M07215-001 I/O frame Fingerprint reader insert SIM card insert Smart card reader insert WWAN insulator (not illustrated) Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-6 Miscellaneous part descriptions and part numbers Component...
  • Page 34 679923-001 HP Prelude Pro 15.6 Backpack M03617-001 HP Slim Ultrabook Top Load Case 747078-001 Dock HP Thunderbolt Dock 120 W (with cable) L15809-001 HP USB-C Dock (with cable) L64086-001 HP USB-C/A Universal Dock (with cable) L64087-001 HP USB-C Mini Dock 935327-001 HP Thunderbolt®...
  • Page 35 Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Brazil L19359-001 Denmark L19360-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 India L19363-001 Israel L19362-001 Italy L19364-001 Japan L19365-001 North America L19367-001 People's Republic of China L19368-001 South Africa...
  • Page 36 Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C13, premium, 1.0 m) Argentina L32029-001 Australia 100661-021 Brazil L32030-001 Denmark 130627-014 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) 100614-016 India 403440-008 Israel 398062-011...
  • Page 37 Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Taiwan L22329-001 Thailand L22326-001 United Kingdom L22320-001 Power cord (C5, fixed duckhead, premium, 1.0 m) Argentina L36815-001 Australia L36816-001 Brazil L44789-001 Denmark L36817-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L36818-001 India L36820-001...

  • Page 38: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 39: Workstation Guidelines

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described Personal grounding methods and equipment on page Avoid touching pins, leads, and circuitry.

  • Page 41: Personal Grounding Methods And Equipment

    ● foam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 42: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ●...

  • Page 43: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 8 screws when you service Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.

  • Page 44: Memory Modules

    Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1). Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. Memory modules To remove the memory modules, use this procedure and illustration.
  • Page 45 Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the bottom cover (Bottom cover on page 33). Disconnect the battery cable from the system board (see Battery on page 43). If you are replacing a memory module, remove the existing memory module: Use the tab (1) to lift the cover off the memory modules (2).
  • Page 46 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

  • Page 47: Wlan Module

    Replace the cover by inserting the edges of the cover into the clips on the system board that surround the memory modules (1). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro)

  • Page 48: Wwan Module

    Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.
  • Page 49 Table 5-4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (Cat 9) L70670-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 50: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration.

  • Page 51: System Board

    Use the tab (1) to lift the cover off the solid-state drive (2). The cover is held in place by clips on the ▲ system board. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer. Pull the drive away from the socket to remove it (2).
  • Page 52 Replace the cover by inserting the edges of the cover into the clips on the system board near the sides of the solid-state drive. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 53 screws when you service the parts described in this chapter.
  • Page 54 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 55: Rtc Battery

    Remove the battery from the computer (5). To insert the battery, reverse the removal procedures. RTC battery To remove the RTC battery, use this procedure and illustration. Table 6-2 RTC battery description and part number Description Spare part number RTC battery L13694-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly...

  • Page 56: Speakers

    Use a tool (2) to release the battery from the computer (3). Reverse this procedure to install the RTC battery. Speakers To remove the speakers, use this procedure and illustration. Table 6-3 Speaker description and part number Description Spare part number Speaker Kit M07107-001 Before removing the speakers, follow these steps:...

  • Page 57: Card Reader Board

    Remove the speakers from the computer (3) . Reverse this procedure to install the speakers. Card reader board To remove the card reader board, use this procedure and illustration. Table 6-4 Card reader board description and part number Description Spare part number Card reader board M07105-001 Card reader board cable (included in Cable Kit)

  • Page 58: Power Connector Cable

    Remove the board from the computer (3). Reverse this procedure to install the card reader board. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 6-5 Power connector cable description and part number Description Spare part number Power connector cable M15626-001...

  • Page 59: Usb Board

    Remove the power connector cable from the computer (3). Reverse this procedure to install the power connector cable. USB board To remove the USB board, use this procedure and illustration. Table 6-6 USB board description and part number Description Spare part number USB board M27456-001 USB board cables (included in Cable Kit)

  • Page 60: Fingerprint Reader Board

    Remove the board from the computer (5). Reverse this procedure to install the USB board. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 6-7 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board M07206-001 Fingerprint reader board cable (included in Cable Kit)

  • Page 61: Touchpad

    Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-8 Touchpad description and part number Description Spare part number Touchpad button board M07106-001 Touchpad M07108-001...
  • Page 62 Lift the metal tape (6), and then remove the touchpad from the computer (7). Disconnect the cable from the reverse ZIF connector on the NFC module (1). Peel the system board cable from the side of the touchpad (2). Remove the five Phillips M1.6 × 1.8 screws (3) that secure the touchpad to the computer. Remove the touchpad from the computer (4).

  • Page 63: Nfc Module

    NFC module To remove the NFC module, use this procedure and illustration. Table 6-9 NFC module description and part number Description Spare part number NFC module M07214-001 NFC module cable (included in Cable Kit) M07101-001 Before removing the NFC module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).

  • Page 64: Heat Sink

    Table 6-10 Fan description and part number Description Spare part number Fan assembly M07102-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the bottom cover (Bottom cover on page 33).
  • Page 65 Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the bottom cover (Bottom cover on page 33). Disconnect the battery cable from the system board (see Battery on page 43). Remove the heat sink: In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the computer.

  • Page 66: System Board

    Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 67 When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: Memory modules (see Memory modules on page 34). ● WLAN module (see WLAN module on page 37).
  • Page 68 Remove the four Phillips M2.0 × 4.0 screws (1) that secure the bracket to the system board, and then remove the bracket (2). The plastic bracket is available in the Plastics Kit as spare part number M07215-001. Remove the two Phillips M2.0 × 4.0 screws (1) and the three Phillips M2.0 × 2.0 screws (2) that secure the system board to the computer.

  • Page 69: Display Assembly

    Remove the SIM card insert from the computer (3). Lift the side of the system board upward (1), and then pull the system board away from the connectors on the side of the computer to remove it (2). Reverse this procedure to install the system board. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations.
  • Page 70 Disconnect the battery cable from the system board (see Battery on page 43). Remove the power connector cable (Power connector cable on page 48). Remove the display assembly: Disconnect the display cable (1) and remove it from the clip (2). Disconnect the antenna cables from the WWAN module (3), and then remove the cables from the clip (4).
  • Page 71 Separate the display assembly from the computer (3). If you need to replace display assembly subcomponents: Flex the bottom (1), the left and right sides (2), and then the top of the bezel (3) to release it. Remove the bezel from the display (4). Bezels are available as the following spare part numbers: NOTE: When replacing the bezel, be sure that the replacement bezel matches the original bezel.
  • Page 72 If you need to remove the hinge cover from the display enclosure: Remove the Phillips M1.6 × 3.0 screw (1) that secures the hinge cover to the display. Slide the hinge cover toward the right (2). Rotate the bottom of the hinge cover up, and then remove it from the display (3). Note the location of all cables hidden by the hinge cover so that you can be sure to properly route the cables during reassembly.
  • Page 73 The hinges are available in the Hinge Kit as spare part number M07104-001. If you need to remove the display panel: Check the fit of the various alignment tools on the display assembly. Make note of the best fitting alignment tool to use when replacing the display panel. The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 74 Rotate the display panel over and place it next to the display enclosure (4). Display panels are available as the following spare part numbers: M08711-001: 1000 nit panel M07094-001: 250 nit panel, Touch-on Panel (TOP) M07092-001: 250 nit panel M07093-001: 400 nit panel Lift the tape from the connector on the display panel (1), rotate the locking lever (2), and then disconnect the cable from the panel (3).
  • Page 75 Remove the panel (4). When replacing the display panel, follow these steps: IMPORTANT: Before installing the display panel, be sure to install the display cable to the back of the panel. Peel the protective layer from the bottom of the adhesive strips (1). Starting near the bottom of the inside of the display back cover (2), install the adhesive strips on both the left and right sides by aligning them with the groove on the edge of cover (3).
  • Page 76 Insert the top of the panel into the top of the display rear cover (6), and then rotate the panel into place (7). Be sure that the upper corners of the panel are positioned up against the insides of the alignment tools.
  • Page 77 Install temporary rubber spacer strips on the left and right sides of the bezel (1), and then close the display (2). Position the computer upside down on a table. Leave the computer upside down on the table for 20 minutes to allow the adhesive to set. Position the computer upright on a table.
  • Page 78 Open the display and remove rubber spacer strips. Replace the hinge cover by positioning the cover over the bottom of the display, rotating the cover upward, sliding it to the left, and then replacing the screw. If you need to remove the hub board from the display: Disconnect the display cable from the ZIF connector (1) on the hub board.
  • Page 79 If you need to remove the ambient light sensor from the display, disconnect the cable from the reverse ZIF connector on the board (1), and then use a tool (2) to release the sensor from the computer (3). The ambient light sensor is available as spare part number M07212-001. If you need to remove the second ambient light sensor from the display, disconnect the cables from the ZIF connectors on the board (1), and then remove the sensor from the computer (2).
  • Page 80 If you need to remove the microphone board from the display, disconnect the cable from the reverse ZIF connector on the board (1), and then use a tool (2) to release the board from the computer (3). The microphone board is available as spare part number M07208-001 and M07209-001 for the rear- facing third microphone.
  • Page 81 If you need to remove the display cable, disconnect the cable from the ZIF connector on the hub board (1), remove the cable from the clips at the bottom of the display back cover (2), and then remove the cable (3). The display panel cable is available as spare part number M07203-001.
  • Page 82 If you need to remove the WLAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips at the bottom of the cover (2), (3), and then remove the antennas and cables (4). If you need to remove the WWAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips in the back (2) and near the hinge on the display back cover (3), and then remove the antennas and cables (4).
  • Page 83 If you need to remove the ambient light sensor cable, disconnect the cable from the ZIF connectors on the ambient light sensor board (1) and hub board (2), and then peel the cable off the inside of the display back cover to remove it (3). The ambient light sensor cable is available in the Cable Kit as spare part number M07101-001.
  • Page 84 If you need to remove the second ambient light sensor cables, disconnect the cable from the ZIF connectors on the second ambient light sensor (1) and hub board (2), and then peel the cables off the inside of the display back cover to remove them (3). The second ambient light sensor cable is available in the Cable Kit as spare part number M07101-001.

  • Page 85: Keyboard With Top Cover

    Reverse this procedure to reassemble and replace the display assembly. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.

  • Page 86: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 87: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 88: Installing A Bios Update

    Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions.

  • Page 89: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 90: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 91: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 92: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 93: Using Hp Pc Hardware Diagnostics

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 94: 10 Specifications

    10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 95: 35.6 Cm (14.0 In) Display Specifications

    35.6 cm (14.0 in) display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1080 Surface treatment Antiglare Brightness 250 nits (45% CG panels, touch and nontouch) 400 nits (sRGB 100% panels) 1000 nits (72% CG panels) Viewing angle...

  • Page 96: Solid-State Drive Specifications (Sata-3)

    Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications (SATA-3) This section provides specifications for your solid-state drive.

  • Page 97: 11 Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 98 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 99: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 100 How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MB or 7 MB Stores...

  • Page 101: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 102: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 103: 12 Power Cord Set Requirements

    12 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 104 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...

  • Page 105: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 106: Index

    19 spare part number 21 using 14 docks, spare part numbers 23 camera HP PC Hardware Diagnostics Windows identifying 9 downloading 83 camera light, identifying 9 electrostatic discharge (ESD) 28, 29 HP Recovery media camera privacy cover...
  • Page 107 USB flash drive 81 static electricity 28, 29, 30 illustrated 22 recovery media 80 Sure Start memory modules creating using HP Cloud Recovery using 79 removal 34 Download Tool 80 system board spare part numbers 34 creating using Windows tools 80...
  • Page 108 touchpad removal 51 spare part number 51 TPM settings 78 transporting guidelines 28, 32 traveling with the computer 15 USB board removal 49 spare part number 49 USB bracket illustrated 22 USB SuperSpeed ports identifying 7 USB Type-C power connector and Thunderbolt™...

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