Lexmark CX725 Series User Manual
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Lexmark CX725 Series User Manual

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CX725 Series
User's Guide
January 2016
www.lexmark.com
Machine type(s):
7528
Model(s):
576, 578

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Summary of Contents for Lexmark CX725 Series

  • Page 1 CX725 Series User's Guide January 2016 www.lexmark.com Machine type(s): 7528 Model(s): 576, 578...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................6 Conventions................................6 Learning about the printer................9 Finding information about the printer......................9 Selecting a location for the printer........................ 10 Printer configurations............................11 Attaching cables..............................12 Using the control panel.............................14 Understanding the status of the power button and indicator light............15 Using the home screen.............................15 Printing a menu settings page........................
  • Page 3 Contents Printing held jobs...............................28 Printing a font sample list..........................28 Printing a directory list............................. 29 Canceling a print job............................29 Copying......................30 Making copies..............................30 Copying photos..............................30 Copying on letterhead............................. 30 Copying on both sides of the paper (two‑sided)..................30 Reducing or enlarging copies.........................
  • Page 4 Contents Scanning to a flash drive..........................50 Sending scanned documents to a computer....................51 Securing the printer................... 52 Erasing printer memory........................... 52 Erasing printer hard disk memory.........................52 Configuring printer hard disk encryption....................52 Restoring factory default settings......................... 52 Statement of Volatility............................53 Maintaining the printer................54 Networking................................54 Setting up serial printing (Windows only)....................55 Cleaning printer parts............................
  • Page 5 Contents Contacting customer support........................132 Upgrading and migrating.................133 Hardware................................133 Software................................147 Firmware................................147 Notices......................149 Index......................153...

  • Page 6: Safety Information

    CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
  • Page 7 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
  • Page 8 Safety information This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts. Refer service or repairs, other than those described in the user documentation, to a service representative.

  • Page 9: Learning About The Printer

    Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—The guide is features of your printer available at http://support.lexmark.com. Help using the printer software Help for Microsoft® Windows® or Macintosh operating systems—Open a printer software...

  • Page 10: Selecting A Location For The Printer

    For more information, see the documentation that came with the printer or go to http://support.lexmark.com. Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options.

  • Page 11: Printer Configurations

    CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

  • Page 12: Attaching Cables

    Learning about the printer Automatic document feeder (ADF) ADF tray ADF bin Control panel 650‑sheet duo tray Optional 550‑sheet trays Standard bin Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 13 Learning about the printer CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.

  • Page 14: Using The Control Panel

    Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds.

  • Page 15: Understanding The Status Of The Power Button And Indicator Light

    Learning about the printer Understanding the status of the power button and indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data.

  • Page 16: Printing A Menu Settings Page

    Learning about the printer Touch Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen.

  • Page 17: Menus List

    Quality Bin Configuration Fax Server Setup Alert Types Job Accounting Anti‑Spam Logic Description Image Suppressing Duplicate Alerts Power Management Information Sent to Lexmark HTML Accessibility PostScript Restore Factory Defaults Maintenance PPDS Remote Operator Panel Visible Home Screen Icons Site Map...
  • Page 18 Learning about the printer Option Card Menu Reports Help Note: This setting appears Menu Settings Print All Guides only when an optional card Page Color Quality Guide is installed. Print Quality Pages Connection Guide Device Copy Guide Print E‑mail Guide Shortcuts Information Guide Media Guide...

  • Page 19: Setting Up And Using The Home Screen Applications

    Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

  • Page 20: Setting Up Card Copy

    Setting up and using the home screen applications Setting up Card Copy Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

  • Page 21: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
  • Page 22 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. Notes: • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. •...

  • Page 23: Loading The Multipurpose Feeder

    Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper you are loading. Flex, fan, and align the paper edges before loading.

  • Page 24: Linking Trays

    Loading paper and specialty media Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer first. • Load envelopes with the flap side up and against the right side of the paper guide. Load European envelopes with the flap entering the printer first.
  • Page 25 Loading paper and specialty media Match the paper size and type for the trays you are linking. Note: To unlink trays, make sure that no trays have the same paper size or type. Save the settings. Note: You can also change the paper size and type settings from the printer control panel. Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type.

  • Page 26: Printing

    Printing Printing Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. With a document open, click File > Print. If necessary, adjust the settings. Send the print job.

  • Page 27: Supported Flash Drives And File Types

    Printing Send the print job. To print another document, touch USB Drive. Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device. Loss of data or a malfunction can occur. Supported flash drives and file types Flash drives •...

  • Page 28: Configuring Confidential Jobs

    Printing • .pcx • .tiff or .tif • .png Configuring confidential jobs From the home screen, touch Settings > Security > Confidential Print Setup. Configure the settings. Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted.

  • Page 29: Printing A Directory List

    Printing Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Canceling a print job From the printer control panel From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen. Select the job to cancel.

  • Page 30: Copying

    Copying Copying Making copies Load an original document into the ADF tray or on the scanner glass. Notes: • To avoid a cropped image, make sure that the size of the original document and output is the same. • To make a quick copy, from the control panel, press From the home screen, touch Copy, and then specify the size of the original document.

  • Page 31: Reducing Or Enlarging Copies

    Copying Reducing or enlarging copies Load an original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Copy > Scale > specify a scale value Notes: • Changing the size of the original document or output after setting Scale restores the scale value to Auto.

  • Page 32: E-Mailing

    E-mailing E-mailing Setting up the e‑mail function From the home screen, touch Settings > Device > Preferences > Run Initial Setup. Turn off the printer, wait for about 10 seconds, and then turn it back on. From the Before You Begin screen, select Change the Settings and Continue with the Wizard. From the Fax/Email Server Setup screen, enter the needed information.

  • Page 33: Creating An E-Mail Shortcut

    E-mailing Creating an e-mail shortcut From the home screen, touch E‑mail. Configure the settings, and then touch Enter a shortcut name. Apply the changes.

  • Page 34: Faxing

    Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then touch Continue.
  • Page 35 Faxing Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 36 Faxing Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
  • Page 37 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
  • Page 38 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Connect one end of the telephone cable to the line port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Connect the telephone to the telephone port of the printer.
  • Page 39 Faxing Setting up fax using digital subscriber line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 40 Faxing To connect a telephone to the printer, remove any installed adapter plug from the telephone port of the printer, and then connect the telephone. Setting up fax using VoIP telephone service CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 41 Faxing Notes: • To check if the telephone port on the VoIP adapter is active, plug an analog telephone into the port, and then listen for a dial tone. • If you need two phone ports for your devices, but do not want to pay extra cost, then use a phone splitter.
  • Page 42 Faxing Setup 1: Printer is connected directly to a cable modem Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Connect your analog telephone to the telephone port of the printer.
  • Page 43 Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable to the line port of the printer. Connect the other end of the telephone cable to an active analog telephone wall jack. Connect your analog telephone to the telephone port of the printer.
  • Page 44 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
  • Page 45 Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.

  • Page 46: Connecting To A Distinctive Ring Service

    Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.

  • Page 47: Sending A Fax

    Faxing Apply the changes. Setting the fax date and time From the home screen, touch Settings > Device > Preferences > Date and Time > Configure. Configure the settings. Configuring daylight saving time From the home screen, touch Settings > Device > Preferences > Date and Time > Configure. In the Time Zone menu, select Custom.

  • Page 48: Scheduling A Fax

    Faxing Scheduling a fax Load the original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Fax > enter the fax number > Send Time Configure the date and time to send the fax. If necessary, configure other fax settings.

  • Page 49: Blocking Junk Faxes

    Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...

  • Page 50: Scanning

    Scanning Scanning Scanning to an FTP server Load the original document into the ADF tray or on the scanner glass. From the home screen, touch FTP, and then enter the needed information. If necessary, configure other FTP settings. Send the FTP job. Creating an FTP shortcut From the home screen, touch FTP.

  • Page 51: Sending Scanned Documents To A Computer

    Scanning Sending scanned documents to a computer Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Scan Profiles > Scan To Computer. Select the scan profile where you want to save the document.

  • Page 52: Securing The Printer

    Securing the printer Securing the printer Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the home screen, touch Settings >...

  • Page 53: Statement Of Volatility

    Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.

  • Page 54: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: •...

  • Page 55: Setting Up Serial Printing (Windows Only)

    Maintaining the printer Changing port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the configuration. • If the computers are configured to use the network name instead of an IP address, then do not change the configuration.

  • Page 56: Cleaning Printer Parts

    Maintaining the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

  • Page 57: Ordering Parts And Supplies

    Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.

  • Page 58: Ordering Toner Cartridges

    Maintaining the printer Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/IEC 19798 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield and may cause cartridge parts to fail before exhaustion of toner. Return Program cartridges Item United States...

  • Page 59: Replacing Parts And Supplies

    Maintaining the printer Ordering a waste toner bottle Item Part number Waste toner bottle 74C0W00 Ordering a fuser maintenance kit Fuser maintenance kit type Part number CS72x fuser maintenance kit, type 00, 110–120 V 41X0554 CS72x fuser maintenance kit, type 01, 220–240 V 41X0556 CS72x fuser maintenance kit, type 02, 100 V 41X0552...
  • Page 60 Maintaining the printer Remove the toner cartridge. Unpack the new toner cartridge. Insert the new toner cartridge. Close door B.
  • Page 61 Maintaining the printer Replacing the imaging unit Open door B. Remove the waste toner bottle.
  • Page 62 Maintaining the printer Remove the imaging kit. Remove the black toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit.
  • Page 63 Maintaining the printer Unpack the new imaging unit. Insert the new imaging unit. Insert the black toner cartridge.
  • Page 64 Maintaining the printer Insert the imaging kit. Insert the waste toner bottle. Close door B.
  • Page 65 Maintaining the printer Replacing the imaging kit Open door B. Remove the waste toner bottle.
  • Page 66 Maintaining the printer Remove the imaging kit. Remove the toner cartridges. Unpack the new imaging kit, and then remove the packing material. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units. Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes.
  • Page 67 Maintaining the printer Note: The black imaging unit includes the black developer unit and photoconductor unit. Insert the black imaging unit into the new imaging kit. Insert the toner cartridges.
  • Page 68 Maintaining the printer Insert the new imaging kit. Insert the waste toner bottle. Close door B.
  • Page 69 Maintaining the printer Replacing the waste toner bottle Open door B. Remove the waste toner bottle. Unpack the new waste toner bottle.
  • Page 70 Maintaining the printer Insert the new waste toner bottle. Close door B. Replacing the fuser Turn off the printer, and then unplug the power cord from the electrical outlet. Open doors A and D. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 71 Maintaining the printer Insert the new fuser. Close doors D and A. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 72 Maintaining the printer Remove the pick roller. Unpack the new pick roller.
  • Page 73 Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 74 Maintaining the printer Remove the pick roller. Unpack the new pick roller. Insert the new pick roller until it clicks into place. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 75 Maintaining the printer Remove the separator bracket. Unpack the new separator bracket. Insert the new separator bracket until it clicks into place. Insert the tray.
  • Page 76 Maintaining the printer Replacing the ADF input tray Open door E. Remove the ADF input tray. Unpack the new ADF input tray.
  • Page 77 Maintaining the printer Insert the new ADF input tray until it clicks into place. Close door E. Replacing the ADF scan pad Open the scanner cover. Remove the ADF scan pad. Unpack the new ADF scan pad.
  • Page 78 Maintaining the printer Lay the white area of the ADF scan pad facedown on the scanner glass. Close the scanner cover to stick the ADF scan pad to the cover. Open the scanner cover to check if the ADF scan pad is properly attached to the cover. Close the scanner cover.
  • Page 79 Maintaining the printer Replacing the ADF separator roller Open door E. Remove the ADF separator roller. Unpack the new ADF separator roller.
  • Page 80 Maintaining the printer Insert the new ADF separator roller until it clicks into place. Close door E.
  • Page 81 Maintaining the printer Replacing the transfer module Turn off the printer, and then unplug the power cord from the electrical outlet. Open door B. Remove the waste toner bottle.
  • Page 82 Maintaining the printer Remove the imaging kit. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 83 Maintaining the printer Remove the transfer module. Unpack the new transfer module, and then remove the packing material. Insert the new transfer module. Close door A.
  • Page 84 Maintaining the printer Insert the imaging kit. Insert the waste toner bottle. Close door B. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 85: Moving The Printer

    • Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.

  • Page 86: Saving Energy And Paper

    Use the preview feature to see how the document looks like before printing it. • Print one copy of the document to check its content and format for accuracy. Recycling Recycling Lexmark products To return Lexmark products for recycling: Go to www.lexmark.com/recycle. Select the product you want to recycle.

  • Page 87: Recycling Lexmark Packaging

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.

  • Page 88: Clearing Jams

    Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...

  • Page 89: Identifying Jam Locations

    Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...

  • Page 90: Paper Jam In Trays

    Clearing jams Paper jam in trays Pull out the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.

  • Page 91: Paper Jam Behind Door E

    Clearing jams Paper jam behind door E Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door E. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Pull out the tray. Remove the jammed paper.

  • Page 92: Paper Jam In The Standard Bin

    Clearing jams Insert the tray. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open doors A and D, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

  • Page 93: Paper Jam In Door A

    Clearing jams Close doors D and A. Paper jam in door A Paper jam in the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 94 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 95 Clearing jams Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A. Paper jam in the duplex unit Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 96 Clearing jams Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 97 Clearing jams Close the duplex cover and door A.

  • Page 98: Troubleshooting

    Troubleshooting Troubleshooting Network connection problems Embedded Web Server does not open Action Step 1 Go to step 2. Install a supported browser. Check if you are using a supported browser: • Windows Internet Explorer version 9 or later • Macintosh Safari version 8.0.3 or later •...

  • Page 99: Enabling The Usb Port

    Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Temporarily disable the Web proxy servers. Note: Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Are the Web proxy servers disabled? Step 7 The problem is Contact...

  • Page 100: Hardware Options Problems

    Troubleshooting Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn it back Does the internal option operate correctly? Step 2 Go to step 4.

  • Page 101: Internal Solutions Port Does Not Operate Correctly

    Troubleshooting Internal solutions port does not operate correctly Action Step 1 Go to step 3. Go to step 2. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 The problem is Go to step 3.

  • Page 102: Paper Feed Problems

    Troubleshooting Paper feed problems Envelope seals when printing Action Contact The problem is Use envelopes that have been stored in a dry environment. customer solved. Note: Printing on envelopes with high moisture content can seal the support. flaps. Resend the print job. Does the envelope seal when printing? Collated printing does not work Action...

  • Page 103: Paper Curl

    Troubleshooting Paper curl Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Is the paper still curled? Step 2 Go to step 3. The problem is solved.

  • Page 104: Paper Frequently Jams

    Troubleshooting Action Step 2 The problem is Contact customer solved. support. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. Set the paper size and type to match the paper loaded in the linked trays. Print the document.

  • Page 105: Printing Problems

    Troubleshooting Jammed pages are not reprinted Action The problem is Contact From the home screen, touch Settings > Notifications > Jam Content solved. customer Recovery. support. From the Jam Recovery menu, select On or Auto. Apply the changes. Are the jammed pages reprinted? Printing problems Confidential and other held documents do not print Action...
  • Page 106 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Delete some held jobs to free up printer memory. Resend the print job. Are the documents printed? Step 5 The problem is Contact customer solved. support. Add printer memory. Resend the print job.

  • Page 107: Print Jobs Do Not Print

    Troubleshooting Action Step 5 Go to step 6. The problem is solved. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Resend the print job. Is the printer still printing slow? Step 6 Go to step 7.
  • Page 108 Step 5 The problem is Contact customer solved. support. Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Is the document printed? Print quality is poor Blank or white pages...
  • Page 109 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

  • Page 110: Ghost Images

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.

  • Page 111: Gray Background

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight. Resend the print job. Do ghost images still appear on prints? Step 2 Go to step 3. The problem is solved.
  • Page 112 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

  • Page 113: Horizontal White Lines

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do horizontal dark lines still appear on prints? Step 4 Contact...

  • Page 114: Incorrect Margins

    Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load the specified tray or feeder with the recommended paper type. Resend the print job. Do horizontal white lines still appear on prints? Step 3 Contact customer The problem is support.

  • Page 115: Light Print

    Troubleshooting Action Step 3 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. •...
  • Page 116 Troubleshooting Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the control panel, select Color Adjust. Resend the print job. Is the print still too light? Step 2 Go to step 3. The problem is solved.

  • Page 117: Repeating Defects

    Troubleshooting Action Step 7 Contact customer The problem is support. solved. Remove, and then reinstall the imaging kit. Is the print still too light? Print crooked or skewed Action Step 1 Go to step 2. The problem is solved. Remove the tray. Remove the paper, and then load paper from a fresh package.
  • Page 118 Troubleshooting Action Contact customer The problem is solved. From the control panel, touch Help > Supplies Guide. support or your Measure the distance between the defects. service • If the distance between the defects equals 43.90 mm representative. (1.73 in.), or 45.50 mm (1.79 in.), then call customer support to replace the developer unit of the color where defects are seen.
  • Page 119 Troubleshooting Text or images cut off Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Resend the print job. Is the page or image still clipped? Step 2 Go to step 3.

  • Page 120: Uneven Print Density

    Troubleshooting Toner easily rubs off Leading edge Trailing edge Action Contact customer The problem is solved. Depending on your operating system, specify the support. paper type, texture, and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.

  • Page 121: Vertical White Lines

    Troubleshooting Vertical dark lines or streaks Leading edge ABCDE ABCDE ABCDE Trailing edge Action Contact customer The problem is Remove, and then reinstall the imaging unit or imaging kit. support. solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
  • Page 122 Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Connect the power cord to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 123: Color Quality Problems

    Troubleshooting Action Step 8 The problem is Contact customer solved. support. Turn off the printer, wait for about 10 seconds, and then turn it back Is the printer responding? Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is...

  • Page 124: Faq About Color Printing

    Troubleshooting Apply the changes. Modifying the colors in printed output From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction > Manual. From the Advanced Imaging menu, select Color Correction Content. Choose the appropriate color conversion setting. Object type Color conversion tables RGB Image...
  • Page 125 Troubleshooting How does the printer know what color to print? When printing a document, information describing the type and color of each object is sent to the printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want.

  • Page 126: Faxing Problems

    Troubleshooting Faxing problems Cannot send or receive faxes Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
  • Page 127 Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.

  • Page 128: Can Receive But Not Send Faxes

    Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer solved.

  • Page 129: Scanning Problems

    Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Enhance the print quality. From the home screen, touch Settings > Print > Quality. Adjust the settings. Is the fax print quality satisfactory? Step 2 The problem is Go to step 3.

  • Page 130: Poor Copy Quality

    Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...

  • Page 131: Scanning Takes Too Long Or Freezes The Computer

    Troubleshooting Action Step 2 The problem is Go to step 3. solved. Check the file you want to scan. Make sure that the file name is not already used in the destination folder. Make sure that the document or photo you want to scan is not open in another application.

  • Page 132: Contacting Customer Support

    The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following:...

  • Page 133: Upgrading And Migrating

    – Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) – MarkNet N8360 (802.11 b/g/n/a wireless print server bundled with LEX‑M06‑001 Mobile Solutions Module) – IEEE 1284‑B Parallel Card – RS‑232C Serial Card Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller...
  • Page 134 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Insert the memory card until it clicks into place.

  • Page 135: Installing An Internal Solutions Port

    Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 136 Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews Housing...
  • Page 137 Upgrading and migrating ISP extended cable Install the ISP into its housing.
  • Page 138 Upgrading and migrating Attach the housing to the controller board access cover.
  • Page 139 Upgrading and migrating Connect the ISP extended cable to the ISP connector in the controller board. Reattach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 140: Installing An Optional Card

    Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 141 Upgrading and migrating Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.

  • Page 142: Installing A Printer Hard Disk

    Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 143 Upgrading and migrating Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
  • Page 144 Upgrading and migrating Open door B. Open door C.
  • Page 145 Upgrading and migrating Secure the hard disk to the printer using the thumbscrews. Close doors C and B. Reattach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 146: Installing Optional Trays

    Upgrading and migrating Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

  • Page 147: Software

    Upgrading and migrating Software Installing the printer software Obtain a copy of the software installer package. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder.
  • Page 148 Updating firmware Some applications require a minimum device firmware level to operate correctly. For more information on updating the device firmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required flash file.

  • Page 149: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 150 All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Page 151: Noise Emission Levels

    Scanning Copying Ready Values are subject to change. See www.lexmark.com for current values. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol.

  • Page 152: Laser Notice

    Notices Storage temperature and relative humidity -10 to 40°C (14 to 104°F) 8 to 80% RH Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.

  • Page 153: Index

    Index Index cleaning the printer 56 collating copies adapter plug 43 date and time copying 31 adding hardware options fax settings 47 Color Correction print driver 147 daylight saving time, manual 124 adding internal options configuring 47 Color Correction Content 124 print driver 147 developer unit color quality, troubleshooting...
  • Page 154 Index e‑mailing FTP address indicator light configuring e‑mail settings 32 creating shortcuts 50 printer status 15 using a shortcut number 32 FTP server, scanning to installing a memory card 133 using the address book 32 using the control panel 50 installing a printer hard disk 142 using the printer 32 fuser...
  • Page 155 Index memory paper jams, clearing uneven print density 120 types installed on printer 53 in the duplex unit 93 vertical dark lines or streaks memory card 133 in the fuser 93 appear on prints 121 installing 133 paper size white pages 108 menu settings page setting 21 print troubleshooting...
  • Page 156 20 computer 129 shortcuts, creating recycling partial copies of documents or copy screen 31 Lexmark packaging 87 photos 130 FTP address 50 Lexmark products 86 poor copy quality 130 showing icons on the home toner cartridges 87...
  • Page 157 USB port tray linking does not work 103 enabling 99 troubleshooting, print quality using blank pages 108 genuine Lexmark parts 57 crooked print 117 genuine Lexmark supplies 57 dark print 109 using the ADF ghost images appear on copying 30...

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