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Machine actions
The machine does not switch
on.
The drip tray gets fi lled al-
though no water is drained.
The red
icon is always dis-
played on the machine.
Coff ee is not hot enough.
Coff ee does not have enough
crema.
(See note)
The machine takes a long time
to warm up or the amount of
water dispensed is too little.
The brew group cannot be
removed.
The machine grinds the coff ee
beans but no coff ee comes out.
(see note)
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine.
If you are unable to solve the problem with the information below, visit
www.philips.com/support for a list of frequently asked questions or
contact the Philips Saeco hotline in your country.
The contact details can be found in the warranty booklet supplied sepa-
rately or on www.philips.com/support.
Causes
The machine is not connected to the
electric network, or the power but-
ton is in the "O" position.
Sometimes water is drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
The coff ee grounds drawer was
emptied with the machine off .
The cups are cold.
The blend is unsuitable, coff ee is not
freshly roasted or the grind is too
coarse.
The machine circuit is clogged by
limescale.
The brew group is out of place.
The coff ee grounds drawer is
inserted.
There is no water.
The brew group is dirty.
The circuit is not primed.
This might occur when the machine
is automatically adjusting the dose.
The dispensing spout is dirty.
ENGLISH
Solutions
Connect the machine to the electric
network and turn the power button to
the "I" position
This is seen as a normal machine
behavior.
The coff ee grounds drawer must always
be emptied with the machine on. Wait
until the
icon is displayed before
refi tting the drawer.
Preheat the cups with hot water.
Change coff ee blend or adjust the
grind setting as explained in the
"Adjusting the Ceramic Coff ee Grinder"
chapter.
Descale the machine.
Turn the machine on. Close the service
door. The brew group automatically
returns to the initial position.
Remove the coff ee grounds drawer
before removing the brew group.
Fill the water tank and prime the circuit
(see the "Using the Machine for the
First Time" chapter).
Clean the brew group (see the "Weekly
Cleaning of the Brew Group" chapter).
Prime the circuit (see the "Using the
Machine for the First Time" chapter).
Brew a few cups of coff ee as described
in the "Saeco Adapting System" chapter.
Clean the dispensing spout.
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