User's Guide
3. Close the front cover.
Paper Jam Error Is Not Cleared
If the paper jam error continues after removing the paper and turning the power off and on again, paper may
remain inside the printer. Load A4 size paper in the rear paper feed, and then press the
remove the paper inside. Load paper in the portrait direction.
If the error cannot be cleared, contact Epson support.
Paper Does Not Feed Correctly
Check the following points, and then take the appropriate actions to solve the problem.
❏ Place the printer on a flat surface and operate in the recommended environmental conditions.
❏ Use paper supported by this printer.
❏ Follow the paper handling precautions.
❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load
above the line indicated by the triangle symbol on the edge guide.
❏ Do not place objects on the feeder guard.
Related Information
"Environmental Specifications" on page 137
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"Paper Handling Precautions" on page 35
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"Available Paper and Capacities" on page 34
&
"List of Paper Type" on page 39
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Paper Jams
❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper.
❏ Load one sheet of paper at a time if you have loaded several sheets of paper.
Related Information
"Removing Jammed Paper" on page 107
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Solving Problems
109
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button to