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Useful Information
Problem
I can make and answer mobile
calls but cannot hear a sound.
I cannot switch mobile calls from
the unit to the mobile phone.
I cannot make a call using a
landline.
I cannot use a mobile line or a
landline.
Caller ID/Talking Caller ID
Problem
Caller information is not displayed. R You must subscribe to Caller ID service. Contact your phone
Caller information is displayed or
announced late.
72
Cause/solution
R The Bluetooth technology on your mobile phone may not be
functioning normally. Turn off and on your mobile phone.
R Disconnect and reconnect the base unit AC adaptor and try
again.
R Your mobile phone may not support this feature. Refer to the
operating instructions of your mobile phone.
R If you are using a BT double adaptor to connect the unit,
remove the adaptor and connect the unit to the phone wall
socket directly. If the unit operates properly, check or replace
the adaptor. (for New Zealand)
R The unit is not designed to be used with rotary/pulse dialling
services.
R The unit can be used to talk on 2 lines at the same time (for
example, 2 mobile lines, or the landline and 1 mobile line).
Cause/solution
service provider for details.
R If your unit is connected to any additional telephone equipment
such as a Caller ID box or cordless telephone line socket, plug
the unit directly into the wall socket.
R If you use a DSL/ADSL service, we recommend connecting a
filter (contact your DSL/ADSL service provider) to the telephone
line between the base unit and the telephone line socket.
Contact your DSL/ADSL provider for details. (for Australia)
R If you use a DSL/ADSL (JetStream) service, we recommend
that you contact your DSL/ADSL service provider to have a DSL/
ADSL Splitter installed. We do not recommend the use of
generic DSL/ADSL filters. Contact your DSL/ADSL service
provider for details. (for New Zealand)
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again. (for Australia)
R Other telephone equipment such as a monitored Burglar Alarm
or the modem in the SKY Digital decoder may be interfering
with this unit. Disconnect the other equipmentand try again. (for
New Zealand)
R Depending on your phone service provider, the unit may display
or announce the caller's information at the 2nd ring or later.
R Move closer to the base unit.
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