Canon CR-X300 User Manual
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Canon CR-X300 User Manual

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User Manual
ENGLISH
This document should be read before using the product.

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Summary of Contents for Canon CR-X300

  • Page 1 Remote Camera User Manual ENGLISH This document should be read before using the product.

  • Page 2: Table Of Contents

    Table of Contents Introduction........................6 Safety Precautions and Handling Instructions (Disclaimer) ........... 6 Trademarks ..........................9 Software License Agreement....................9 Third Party Software........................ 9 User Manuals......................... 11 Types of User Manuals ......................11 How to Use This Document ....................11 Names of Parts ......................
  • Page 3 Focus Settings ....................... 45 Autofocus ..........................45 Manual Focus........................47 PTZ/IS Settings ......................48 Preset Settings....................... 49 Registering Presets....................... 49 Calling Presets ........................50 Deleting Presets........................50 Other Functions Settings ....................51 System Settings ......................52 Screen Configuration ......................52 Setting Items .........................
  • Page 4 [System] > [Security] > [SSL/TLS] ................70 Encrypted Communications....................70 Server Certificates......................... 70 [System] > [Security] > [User Management] ..............71 Administrator Account ......................72 Authorized User Account...................... 72 User Authority ........................72 [System] > [Security] > [Host Access Restrictions] ............73 IPv4 Host Access Restrictions ....................
  • Page 5 List of Factory Default Settings..................97 Specifications ......................100 CR-X300 Main Unit......................100 Operating Environment ....................... 103 Appearance......................... 104 Security Measures ....................... 106 Basic Measure 1: Setting Administrator Name and Password ........... 107 Basic Measure 2: Using the Latest Firmware ..............107 Basic Measure 3: Setting Date and Time ................

  • Page 6: Introduction

    Failure to follow the instructions may result in fire or electric shock. Do not use the product for medical devices or other life-support systems. Canon will assume no liability for any accident or damage resulting from use of the product under the conditions above. Power Supply Connect the power cable securely by inserting the plug fully into the camera correctly on one end, and properly wiring the other end.
  • Page 7 Periodically wipe the terminal of the power cable and power outlet with a dry cloth to remove dust buildup. Failure to follow the instructions may result in fire. When using the DC IN 12V terminal, use the included power cable. Using an unsuitable power cable may cause electric shock and fire.
  • Page 8 • For further information on repairs, maintenance, or adjustments not mentioned in this instruction manual, contact a Canon sales representative. • Note that Canon may be unable to undertake servicing or repair of a product if it is modified without consulting Canon or your Canon sales representative.

  • Page 9: Trademarks

    OTHER IMPORTANT INFORMATION: Please see other important information pertaining to the use of this product by reading our User Manual, which can also be found at global.canon/ncsp, prior to using this product. Trademarks • Microsoft, Windows and Microsoft Edge are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.
  • Page 10 Open Source Promotion Division, Canon Inc. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan – For Canon's privacy policy, refer to Canon Global Website <https://global.canon/>. This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or (2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video.

  • Page 11: User Manuals

    3 This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative. 4 Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above. ...

  • Page 12: Names Of Parts

    Names of Parts (11) (10) (12) (13) (10) (10) (1) Camera housing (2) Lens protector (3) Wiper (4) Pan-tilt head (5) Tally lamp Red light is on during streaming. Lights are off when preparing for streaming (P. 31) or not streaming. (6) Microphone (7) Logo plate (8) Base...

  • Page 13: Receptacle Unit

    Receptacle Unit (11) (10) (1) RESET switch Reset the camera settings to factory defaults. For details, refer to "Restoring to the Factory Default Settings" (P. 96). (2) DIP SW (switch) These switches are for future expansion. (3) DC IN 12V terminal Input terminal of the DC power supply.
  • Page 14 (5) RS-422 Terminal Serial terminal (RJ-45 connector) supporting for RS-422. Connect GND to each other to stabilize the voltage level of the signal. Use category 5e or higher STP cables. Pin number Function TX– Output (-) Output (+) RX– Input (-) –...
  • Page 15 Internal connection diagram +3.3 V 10 kΩ AUX IN (No.6) Input terminal 0.1 μF GND (No.5) AUX OUT (No.4) Output terminal AUX OUT (No.3) (7) LAN terminal Terminal (RJ-45 connector) for network connections. With PoE++ (Power over Ethernet++) capability, it is possible to provide power to the camera from the PoE++ supported hub which compile IEEE802.3bt Type 2 through a LAN cable.

  • Page 16: Related Software

    Related Software The following software can be used to set up and operate the camera efficiently. Download the software to use from the website written in the "Important Information". Camera Search Tool This tool is used for connecting the camera to the computer over a network first. For details, refer to "Initial Camera Settings"...

  • Page 17: Examples Of System Configuration

    Examples of System Configuration  System Layout This camera can be used by connecting with the following devices. • Settings Page • Remote Camera Control Application XC protocol-supported controller (RC-IP100 etc.) Computer RTMP server Standard communication (IP) supported controller PoE++ hub NDI-supported switcher SDI OUT RS-422...
  • Page 18  System Layout Example 2 The following is an example of network connected camera control using application. Remote Camera Control Application RTMP server Computer PoE++ hub RTP client  System Layout Example 3 The following is an example with no network connection. Even if network communication is not used during shooting, it is necessary to connect to the network beforehand and perform the initial settings from the computer.

  • Page 19: Chapter 1 Installation And Connection

    Chapter Installation and Connection This chapter explains the procedure for installing and connecting the camera and daily maintenance.

  • Page 20: Installation

    Installation Carrying the Product When carrying the product, hold the upper handle (1) or hold the two lower handles (2) simultaneously. Mounting the Head Unit Prepare a bracket matching the dimensions of the four M6 taps on the bottom surface. Use steel screws with a bolt length equivalent to the bracket thickness + 15 to 20 mm, and fix it by tightening torque of 2 to 4.9 N ·...

  • Page 21: Using A Tripod

     Ceiling Mount Do not use the screw holes for tripod but use the mounting bracket to install the camera. When installing the product outdoors using a pole, etc., to prevent rain and bird damage, prepare mounting brackets of  290 ± 5 mm (mounting brackets of larger than  300 mm will be captured) matching the dimensions of the four M6 taps on the bottom surface.
  • Page 22  Attaching • Connector cover Attach the connector cover to the receptacle unit and affix it securely with four screws. • Protecting cover Prepare a commercially available cable protecting cover (3) which opening fits the M50 (screw length is 20 mm or shorter).

  • Page 23: Routine Maintenance

    Routine Maintenance Confirmation of Video Image Regularly check to make sure the set capture area is not misaligned, and is still in focus. If necessary, re-adjust the product. Cleaning Method Before beginning any work, turn off the power.  Cleaning the External Cover and Lens Protector Wash off foreign substances such as dust and sand using clean water.

  • Page 24: Chapter 2 Default Settings

    Chapter Default Settings It describes the preparation and settings after installing the camera.

  • Page 25: Security Checking/Settings

    Security Checking/Settings The security function of the OS or web browser may block the settings and operation of the camera. Check the security settings beforehand, and change the settings if required. Checking the Firewall Settings To use the software on a computer with Windows Defender Firewall enabled, it is necessary to add each piece of software as an application that allows communication through the firewall.

  • Page 26: Initial Camera Settings

    Initial Camera Settings In order to use the camera, it is necessary to first connect the computer to the camera via network then set the Administrator Account. Settings Using the Camera Search Tool Here, by using the Camera Search Tool and accessing the camera's initial settings screen, the method to initialize the camera to the factory default settings is explained.
  • Page 27 Enter the Administrator Name and Administrator Password, select [Language], and click [Apply and Reboot]. After rebooting the camera, the [Default Settings (2/2)] screen is displayed. Important To ensure system security, set the administrator password that should not be easily guessed by third parties. Be sure not to forget the password.

  • Page 28: Camera's Settings Page From The Web Browser

    Camera's Settings Page from the Web Browser Able to access the camera by directly specifying the IP address from a web browser. If there is an IP address assigned by the DHCP server, specify it, otherwise specify "192.168.100.1". Important • Able to access with the IP address of 192.168.100.1 approximately two minutes after connecting the camera to the network environment.

  • Page 29: Chapter 3 Camera Setup

    Chapter Camera Setup The settings required to use the camera are made on the Settings Page. Before starting operation, make various settings on the Settings Page according to the shooting conditions and purpose. There are also menus that can be performed during operation, such as camera maintenance.

  • Page 30: Overview

    Overview Follow the steps below to connect to cameras to display the Settings Page. Accessing from a Web Browser Enter the IP address set in "Initial Camera Settings" (P. 26) directly into the web browser to display the Camera's Settings Page.

  • Page 31: Configuration Of The Settings Page

    Configuration of the Settings Page The configuration of the Settings Page is as follows: Header Video display/ operation area Settings area (9) to (17)  Header This area is common to all Settings Pages. (1) Model Name Displays the model name of the connected camera. (2) Tally Lamp Status Display Displays the video distribution status with the Tally Lamp.
  • Page 32  Video display/operation area Displays the video received from the camera. Also, operates the pan, tilt, and zoom of the camera. (5) Video Display Area JPEG video is displayed. When the image cannot be displayed, the Reconnect button appears in the center of the screen. (6) Pan Slider (P.

  • Page 33: Camera Operation

    Camera Operation Set the camera angle by operating the camera's pan, tilt and zoom. Note Camera control by clicking and dragging does not guarantee exact precision. Operation by Clicking on the Video Display Area or by Slider  Click Operation When clicking on the video display area, the camera angle moves so that the position of the mouse pointer is at the center.
  • Page 34  Slider Operation When Using the Digital Zoom and Digital Tele-Converter When [PTZ/IS] > [Digital Zoom] is set to [400x], the digital zoom area is displayed on the zoom slider and digital zoom operation is enabled. Digital zoom area Optical zoom area When [PTZ/IS] >...

  • Page 35: Exposure Settings

    Exposure Settings Settings for the shooting mode according to the shooting environment and subject, as well as the iris, shutter speed, and gain. [Shooting Mode] Switches the shooting mode according to the shooting environment and subject. (Full Auto) The exposure (iris, shutter speed, gain, etc.) and white balance settings are adjusted automatically. (Program AE) The exposure (iris, shutter speed, gain, etc.) settings are adjusted automatically.
  • Page 36 • The items that can be set differ depending on the shooting mode. The details are shown below. : Items which can be set : Items which are set automatically –: Items which cannot be set Shooting Mode Item  ...
  • Page 37 Following aperture values can be set. F1.8, F2.0, F2.2, F2.4, F2.6, F2.8, F3.1, F3.4, F3.7, F4.0, F4.4, F4.8, F5.2, F5.6, F6.2, F6.7, F7.3, F8.0, Closed* * When the Iris is set to manual and the [Iris Limit] is off. The aperture value that can be set differs depending on the zoom position. Reference aperture value is displayed on the screen.
  • Page 38 Note • When the [Shooting Mode] is set to (Shutter Priority AE), the shutter speed value can be set as follows according to the frame frequency. – At 23.98, 25.00, or 50.00 Hz: 1/6 to 1/2000 sec. – At 29.97 or 59.94 Hz: 1/8 to 1/2000 sec. •...
  • Page 39 [Flicker Reduction] Setting [On] automatically detects and corrects flickering from fluorescent lights. Note • Erroneous flicker detection may cause horizontal noise. In this case, avoid using [Flicker Reduction]. • When the frame frequency is 23.98 Hz, the flicker reduction setting would not be effective. •...

  • Page 40: Wb/Color Settings

    WB/Color Settings Setting the white balance and color matrix settings. Note • When [Exposure] > [Shooting Mode] is (Full Auto), [White Balance Mode] is AWB fixed. • When [Exposure] > [Shooting Mode] is (Portrait), (Sports), (Low Light), or (Spotlight), only [White Balance Mode] (AWB fixed) and [Color Temperature (K)] are displayed.
  • Page 41 The set values are High, Normal, and Low, in order of the shortest time required to achieve the proper white balance. [Color Matrix:Gain], [Color Matrix:Phase], [Color Matrix:R-G], [Color Matrix:R-B], [Color Matrix:G-R], [Color Matrix:G-B], [Color Matrix:B-R], [Color Matrix:B-G] The color matrix allows to fine-tune the tone of the video. Settings Adjustment Items Gain...

  • Page 42: Image Quality Settings

    Image Quality Settings Setting the image quality. Note In the following cases, the [Image Quality] tab cannot be selected. – When [Exposure] > [Shooting Mode] is (Portrait), (Sports), (Low Light), or (Spotlight) – When [Exposure] > [Infrared] is set to [On] [Gamma] Select the gamma curve that determines the overall taste of the video.

  • Page 43: Image Quality Details Settings

    Image Quality Details Settings Detailed settings related to image quality. Note In the following cases, the [Image Quality Details] tab cannot be selected. – When [Exposure] > [Shooting Mode] is (Portrait), (Sports), (Low Light), or (Spotlight) – When [Exposure] > [Infrared] is set to [On] [Sharpness:Level] Adjust the level of edge enhancement.
  • Page 44 – Saturation: Adjusts the color intensity in the highlighted areas. Slope Point Input Input...

  • Page 45: Focus Settings

    Focus Settings There are two focus adjustment modes: "Autofocus" and "Manual focus". Switch the [AF] on in the focus mode to select the autofocus or switch it to off to select the manual focus. The items that can be set differ depending on the focus mode. Autofocus Autofocus adjusts the focus automatically.
  • Page 46 [AF Speed] Selects the autofocus adjustment speed. [High] Operates AF at the fastest speed. Effective for high brightness or night view. Uses the external sensor at the same time. [Normal] Operates more smoothly compared to [High]. Uses the external sensor at the same time. [Low] Stable AF operation.

  • Page 47: Manual Focus

    • It may be difficult to focus with autofocus in certain cases. Shooting conditions that are difficult to focus with autofocus Strong light is Center of the screen Fast Shooting through Night view reflected. has little light/dark movement glass with water difference.

  • Page 48: Ptz/Is Settings

    PTZ/IS Settings Settings for the camera's pan, tilt, and zoom operations and image stabilizer. [Digital Zoom] Select whether to use the digital zoom, or the Digital Tele-Converter. [Digital Tele-Converter] When [Digital Zoom] is set to [Digital Tele-Converter], select the magnification of the focal length. Because the image is processed digitally, the video is coarser over the entire zoom range.

  • Page 49: Preset Settings

    Preset Settings By registering preset camera settings such as camera angle, exposure, and image quality, it is possible to easily call the presets and execute the settings. Registering Presets Click the [Preset] tab on the Settings Page. Displays the preset settings. Click the preset number field to register, and click [Add].

  • Page 50: Calling Presets

    The preset is saved to the camera and displayed in the list as follows: Repeat steps 2 to 3 to register multiple presets. Note • [home] is the setting when the camera was launched (home position). It can be overwritten but cannot be deleted. •...

  • Page 51: Other Functions Settings

    Other Functions Settings Performs color bars output, output to external devices, and operation of wiper and washer (sold on the market). [Color Bars] Outputs color bars for adjustment of color and brightness of the external monitor. Set the types of color bars in [System] > [System] > [Camera] > [Color Bar Type]. [Wiper] Operate the wiper in order to remove the water droplets or dust adhered on the lens protector.

  • Page 52: System Settings

    System Settings Configure advanced camera system settings such as video and audio, server, communications, and security. If selecting the [System] tab in the settings area, the video display/operation area disappears and the following appears. Screen Configuration When [System] tab is clicked, the setting items category is displayed on the left side of the screen, and the setting screen is displayed on the right side.

  • Page 53: Setting Items

    Setting Items Following is the overview of each item in the system settings. Category Item Description Video and audio HDMI/SDI Setting the common output signal method for HDMI/SDI and 3G-SDI mapping (P. 55). IP Streaming Video General settings of the video, such as video size and quality sent from the camera (P.
  • Page 54  Changes to Settings that Require to Reboot Settings that require the camera to be restarted for the changed settings to take effect are preceded by a green [Reboot] symbol. When an item that has a [Reboot] symbol is changed, [Apply] in the upper right of the Settings Page changes to [Apply and Reboot].

  • Page 55: [System] > [Video And Audio] > [Hdmi/Sdi]

    [System] > [Video and Audio] > [HDMI/SDI] Settings for the video output configuration of the HDMI and SDI terminals. HDMI/SDI Settings for the video output configuration to be commonly used for HDMI/SDI. [Video Output Configuration] The video output format is set as a combination of the video size and frame rate. The selectable HDMI/SDI video output configuration varies depending on the [Frame Frequency (Hz)] set in [System] >...

  • Page 56: [System] > [Video And Audio] > [Ip Streaming Video]

    [System] > [Video and Audio] > [IP Streaming Video] Settings for the general video settings such as size and quality for the video to be distributed via IP. Settings are made for each of the following three streams. • Mainstream •...

  • Page 57: Substream 1

    [Bit Rate Control] Settings for the video bit rate. In order to control the bit rate strictly such as in an environment subject to the bandwidth limitations, set to [CBR]. [Target Bit Rate (Mbps)] Enter the target value of the bit rate when [Bit Rate Control] is set to [CBR]. Enter a bit rate as an image quality reference when [Bit Rate Control] is set to [VBR].

  • Page 58: [System] > [Video And Audio] > [Audio]

    [System] > [Video and Audio] > [Audio] Bit rate settings for the audio input from the built-in microphone and for IP audio streaming. General audio Settings for the volume of the audio input and the audio input operation with the built-in microphone. [Audio Input] Select whether to use audio from the built-in microphone.

  • Page 59: [System] > [Server] > [Http/Video]

    [System] > [Server] > [HTTP/Video] Settings for the HTTP Server for distributing Settings Page and videos over the network, and video distribution via HTTP. HTTP Server Settings for the authentication method and HTTP port. Important Displays a confirmation dialog if the connection to the camera from the active web browser may become disabled by the changes of the [HTTP port] or [HTTPS port] settings.

  • Page 60: [System] > [Server] > [Rtp]

    [System] > [Server] > [RTP] Settings for video and audio distribution using RTP. RTP Server Settings for use of RTP, RTSP authentication method and port number. [RTP] Select whether to use RTP. [RTSP Authentication Method] Select a RTSP authentication method. Since RTSP authentication method is set independently from HTTP Server authentication method, it is necessary to configure the settings for each authentication method.

  • Page 61: Rtp Mainstream, Rtp Substream 1, Rtp Substream 2

    RTP Mainstream, RTP Substream 1, RTP Substream 2 Settings for each stream for RTP stream distribution. [Video Type] Displays [Video Codec] and [Video Size] set for each video stream in [System] > [Video and Audio] > [IP Streaming Video]. [Multicast Address] Enter multicast address for RTP stream as follows.

  • Page 62: [System] > [Communication] > [Network]

    [System] > [Communication] > [Network] Settings for connecting to the network. Important If changing settings related to network connection, it might not be possible to connect to the camera from the web browser. In this case, by clicking [Apply] or [Apply and Reboot], a dialog for confirmation will be displayed. Click [OK] to apply the change. If unable to reconnect to the camera from the web browser after the camera is restarted due to a configuration change, a message appears with a suggested URI, if any to reconnect to the camera.

  • Page 63: Ipv6

    Important When using IPv4 address settings in [Auto (DHCP)], in an environment with a router between the DHCP Server and the camera, IPv4 address may not be assigned correctly. In such a case, select [Manual] to set the fixed IPv4 address. [IPv4 Address] When [IPv4 Address Settings Method] is [Manual], enter the fixed IPv4 address.

  • Page 64: Mdns

    Note If [Name Server Address 1] cannot be used, make access to [Name Server Address 2]. However, it is assumed that [Name Server Address 2] is set beforehand. [Set Name Server Address Automatically] Select the server for setting automatically the name server address. When using DHCP, set [IPv4 Address Settings Method] to [Auto (DHCP)] (P.

  • Page 65: [System] > [Communication] > [External Connection (Ip)]

    [System] > [Communication] > [External Connection (IP)] Settings for communication for connecting controllers, etc. via IP. Standard Communication (IP) Settings for operating the cameras from the controller connected by the standard IP communication. [Standard Communication (IP)] Select whether to use [Standard Communication (IP)] for the connection with the controller. [Response Port Number] Select whether to use a fixed port number (52381) or a source port number when communicating with the controller.

  • Page 66: Rtmp

    Note For multicast distribution, set the multicast distribution enabled in the NDI client side as well. [Multicast TTL] Enter the effective range for multicast distribution. The TTL (Time To Live), representing the effective range for multicast distribution, is decremented each time the signal passes through a router.

  • Page 67: [System] > [Communication] > [External Connection (Serial)]

    [System] > [Communication] > [External Connection (Serial)] Settings for communication by the serial connection of controllers, etc. Serial Port Detail settings for the serial port. [Protocol] Select either the [NU] protocol or [Standard Communication (Serial)] protocol to be used with the serial port. Set to [None], if the serial port is not used.

  • Page 68: Standard Communication (Serial)

    Standard Communication (Serial) Settings for connection with standard serial communication. [Serial Device Address] Select the address of the camera. When [Auto] is selected, addresses will be automatically assigned.

  • Page 69: [System] > [Security] > [Certificate Management]

    [System] > [Security] > [Certificate Management] Managing the server certificates. It is also possible to create a self-signed certificate to use, for example, for operation test. Server Certificate Management Managing the server certificates. [Server Certificates] Imports server certificates. Click [...] and specify the certificate file to be imported, and then click [Import]. [Server Certificate Password] Set the password to use when importing and exporting the server certificate.

  • Page 70: [System] > [Security] > [Ssl/Tls]

    [System] > [Security] > [SSL/TLS] Settings for encrypted communications and server certificates. Encrypted Communications Settings for encrypted communications. [HTTPS Connection Policy] Set SSL/TLS communication with HTTPS connections. Select [HTTP] if SSL/TLS communication is not performed. Select [HTTPS] or [HTTP and HTTPS] to perform SSL/TLS communication. Connections using SSL/TLS are enabled after rebooting.

  • Page 71: [System] > [Security] > [User Management]

    [System] > [Security] > [User Management] Settings for account to access the camera via an IP connection from a controller, etc. "Administrator", "authorized user", and "guest user" are the three types of accounts that are able to access the camera. For the minimum user settings and granting privileges, refer to "Measures Suitable to the Users' Environment 1: User Management"...

  • Page 72: Administrator Account

    Administrator Account Settings for changing the administrator account information that was set at initial setting. Important • To ensure system security, set the administrator password that should not be easily guessed by third parties. Be sure not to forget the password.

  • Page 73: [System] > [Security] > [Host Access Restrictions]

    [System] > [Security] > [Host Access Restrictions] Access control can be performed individually by address to access over the network. Set for IPv4 and IPv6, respectively. Important • To prohibit access via a proxy server in HTTP connection, a proxy server address must be set. •...
  • Page 74 If set to [No], access to all ports is prohibited.

  • Page 75: [System] > [System] > [Camera]

    [System] > [System] > [Camera] Settings for camera name, external device output, color bars, Genlock, etc. Camera Name Settings for the camera name. [Camera Name] Enter an arbitrary camera name. Installation Conditions Settings for camera use suitable for the location where the camera will be installed. [Video Flip] Select whether to vertically flip the video.

  • Page 76: Color Bars

    Note Even if the video is inverted, the position of the tilt slider will not be inverted, which makes the video and the slider move in the opposite direction. Color Bars Sets the types of color bars. When outputting the color bars, set [Other Functions] > [Color bars] to [On]. [Color Bar Type] Select either SMPTE compliant, EBU compliant, or ARIB compliant.

  • Page 77: [System] > [System] > [Date And Time]

    [System] > [System] > [Date and Time] Settings for date and time of the camera. Current Date and Time Displays the date and time set in the camera. Settings It is possible to change the date and time setting method, time zone and daylight saving time set at the initial setting. [Settings Method] Select the date and time setting method.
  • Page 78 [Use DHCP/DHCPv6] Synchronizes the camera's time with the time of the NTP server whose address is acquired from the DHCP server or DHCPv6 server. If the NTP server address can be acquired from both the DHCP server (IPv4) and DHCPv6 server, the NTP server address acquired from the DHCP server (IPv4) will be used.

  • Page 79: [System] > [System] > [Environment]

    [System] > [System] > [Environment] Settings for the frame frequency. Environment Setting the frame frequency. [Frame Frequency (Hz)] It is possible to change the frame frequency set in the initial settings. The choices of the HDMI/SDI output signal format and the frame rate of the IP streaming video are determined according to the frame frequency.

  • Page 80: [System] > [System] > [Language]

    [System] > [System] > [Language] Set the language to be displayed on the Settings Page. Language Select the display language.

  • Page 81: [System] > [Maintenance] > [General]

    [System] > [Maintenance] > [General] Checking camera information such as the firmware version, and performing maintenance on the camera system. Device Information [Model Name], [Firmware Version], [Serial Number], [Build Number], [MAC Address] Displays information about the camera. Tool Displays license, initializes the pan/tilt settings, and reboots the camera. [See Third Party Software License Conditions] Displays the third party software license information as a list.
  • Page 82 [Network Settings and Management Information] When set to [Save], initialization will be performed except for the following settings. • Network Settings • NTP Server • HTTP Server • Host Access Restrictions • Time Zone • Certificates • SSL/TLS • Administrator Name •...

  • Page 83: [System] > [Maintenance] > [Backup/Restore]

    [System] > [Maintenance] > [Backup/Restore] Saving/Restoring all the camera settings. Backup/Restore Settings related to backup and restore. Important Do not turn off the power to the camera while performing [Back Up Settings] or [Restore Settings]. Turning off the camera may prevent the camera from operating correctly.

  • Page 84: [System] > [Maintenance] > [Update Firmware]

    [System] > [Maintenance] > [Update Firmware] Updating the firmware. Device Information [Model Name], [Firmware Version] Displays the camera information. Update Firmware Updating the firmware. Important Do not turn off the power to the camera while performing [Update Firmware]. Turning off the camera may prevent the camera from operating correctly.

  • Page 85: [System] > [Maintenance] > [Log]

    [System] > [Maintenance] > [Log] Displaying and downloading log messages. View Logs Displays the history of camera operation and connection. [System Log], [Error Log] When [View] is clicked, displays log messages since the camera was turned on. When [Download] is clicked, the message list can be downloaded as a file. For details on log messages, refer to "List of Log Messages"...

  • Page 86: Chapter 4 Appendix

    Chapter Appendix This chapter explains the measures to take when trouble occurs or a log message is displayed during camera use. It also explains how to reset the camera to the factory default settings, major specifications and camera security measures.

  • Page 87: Troubleshooting

    Troubleshooting Before contacting the dealer or a Canon sales representative, check the following items. If a log message is displayed, check the details of the message and the corresponding countermeasures in the log message list. Note • For information on troubleshooting for the Remote Camera Control Application, the Remote Camera Controller RC-IP100, refer to each manual.
  • Page 88 • If the POWER lamp (orange) continues to blink after taking any of the above measures, it may be a malfunction with the camera. Restart the camera. If the problem persists, please contact the dealer or a Canon sales representative. Out of focus.

  • Page 89: List Of Log Messages

    List of Log Messages Log Messages on the Camera The list of log messages displayed in [System] > [Maintenance] > [Log] > [View Logs] on the Settings Page (P. 85). Log messages are classified into the following types. Category Level Code Fault level crit...
  • Page 90 S350 Error in resuming from or switching to B403 Settings change failed [err] standby [err] Description cannot set config [%1:%2] (B403) Description Failed to resume from standby or switch Error notification number to standby (S350) Error number Meaning Failed to resume from or switch to the standby status.

  • Page 91: Warning Log

      Standard Communication (IP) NDI|HX Error Error P401 NDI|HX initialization failed [crit] D401 Standard communication (IP) Description NDI|HX initialization error[%1] (P401) initialization failed [crit] Error number Description Standard Com initialization error[%1] Meaning NDI|HX could not be initialized. (D401) Countermeasure If the error is still detected after Error number rebooting, it may be a failure, so contact...

  • Page 92: Notification Log

     C222 Recall preset during the color bars RTP Warning output [warning] R101 RTSP authentication failure [notice] Description Can't run preset, because color bars is on. (C222) Description RTSP Error: error_code=401: Meaning Preset was recalled during the color Unauthorized (R101) bars output.
  • Page 93  S051 IPv6 address assigned to wired LAN HTTP Server Notification interface [info] H001 System started/stopped [info] Description IPv6 Address %1 %2 was assigned to the wired I/F (S051) Description %1 httpd (H001) Set IPv6 address starting | stopping from router for DHCPv6/RA address Meaning HTTP Server started/stopped.
  • Page 94   Audio Server Notification Standard Communication (IP) Notification B001 Audio server started/stopped [info] D001 Standard communication (IP) Description %1 audio. (B001) notification started/stopped [info] starting | stopping Description %1 Standard Com (D001) Meaning The audio server started/stopped. starting | stopping Meaning The standard communication (IP) B101 Received unusual request [notice]...
  • Page 95  NU Notification N001 NU started/stopped [info] Description %1 NU (N001) starting | stopping Meaning The NU started/stopped.

  • Page 96: Restoring To The Factory Default Settings

    Restoring to the Factory Default Settings If the settings have been forgotten and want to set the camera from the beginning, restore to the factory default settings. It is recommended to use [System] > [Maintenance] > [Backup/Restore] on the Settings Page to create a backup file before restoring the factory default settings (P.

  • Page 97: List Of Factory Default Settings

    List of Factory Default Settings Item Factory default settings Item Factory default settings AF Response Normal • Exposure Focus Limit Shooting Mode Full Auto • PTZ/IS Infrared Digital Zoom Enhanced ND Filter Soft Zoom Control Iris Limit Pan/Tilt Acceleration Medium Flicker Reduction Image Stabilizer Standard...
  • Page 98 Item Factory default settings Item Factory default settings • HTTP Server • IPv6 Authentication Method Digest Authentication IPv6 Enable HTTP Port Auto (RA) Enable HTTPS Port Auto (DHCPv6) Enable • Video Server IPv6 Address (Manual) (Blank) Maximum Number of Clients Prefix Length Maximum Connection Time IPv6 Default Gateway Address...
  • Page 99 Item Factory default settings Item Factory default settings Locality (L) (Blank) • Genlock Organization (O) (Blank) Genlock Disable Organizational Unit (OU) (Blank) • Current Date and Time Common Name (CN) (Blank) • Settings Validity Period Start Date (Blank) Settings Method Set manually Validity Period End Date (Blank)

  • Page 100: Specifications

    Specifications For the latest information on this product (firmware and software, user manuals, operating environment, etc.), refer to the Canon website. CR-X300 Main Unit  Camera Image Sensor Type 1/2.3 (1/2.3 in.) single-plate CMOS sensor Total pixels: approx. 21.14 megapixels Effective pixels: approx.
  • Page 101 When frame frequency is 23.98 Hz: 11.99 fps Video Transmission Protocol XC (Canon's original), RTSP/RTP, NDI|HX, RTMP/RTMPS Control Protocol XC (Canon's original), NU (Canon's original), NDI|HX, Standard Communication (Serial), Standard Communication (IP) Preset Number of presets: Max. 100 (including home position)
  • Page 102  Interface Communication Control LAN, Serial Network Terminal LAN x 1, RJ45, 1000Base-T BNC jack (output only) x 1, 0.8 Vp-p/75 , unbalanced 6G-SDI OUT Terminal SMPTE 2081, 424, 425, ST 299-2 compliant Embedded audio, Time code (VITC/LTC) BNC jack x 1, 1.0 Vp-p/75 , input only GEN-LOCK Terminal HDMI OUT Terminal HDMI connector x 1, output only...

  • Page 103: Operating Environment

    Operating Environment  Settings Page (Computer Environment) Windows 10 64-bit macOS 11 Intel Core i7-4700 or greater Memory 8 GB or more Web Browser Microsoft Edge (Chromium) Safari Chrome 92 Display Resolution 1920 x 1080 or greater – Must be configured to allow use of JavaScript, and web storage –...

  • Page 104: Appearance

    Appearance  Without Connector Cover...
  • Page 105  With Connector Cover...

  • Page 106: Security Measures

    Important To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental or consequential damages, or liabilities that may be incurred as a result of network security incidents such as unauthorized accesses.

  • Page 107: Basic Measure 1: Setting Administrator Name And Password

    Check Canon’s website regularly at the initial setting after purchasing the camera and during its operation, whether the latest firmware is provided.

  • Page 108: Measures Suitable To The Users' Environment 1: User Management

    Measures Suitable to the Users' Environment 1: User Management "Administrator", "authorized user", and "guest user" are the three types of accounts that are able to access the camera. The administrator account has authority over all of the camera’s settings and operations. Administrator is the only account which is able to access the Settings Page.

  • Page 109: Measures Suitable To The Users' Environment 4: Changing The Port Number

    Measures Suitable to the Users' Environment 4: Changing the Port Number It is important to limit unspecified access to prevent unauthorized access to the camera. The port number is an entrance to the communication between the camera and the external device, and a number is set for each communication protocol. A common number is used for the port number and network devices can be connected easily.

  • Page 110: Precautions When Disposing The Camera

    Although [AutoIP] is enabled by factory default settings, it is recommended to disable [AutoIP] when the initial setting of the network is completed so that it will not be used for unauthorized purposes. mDNS (multicast Domain Name System) [mDNS] (P. 64) is a function to notify devices on the network of the camera IP address and host name information simultaneously so that the camera can be detected even in an environment without a DNS server.

  • Page 111: Index

    Index Enhanced ND Filter ..........36 Environment ............79 Administrator ............71 Error log ............. 89 Administrator account ........72 Exposure ............35 AE Response ............. 38 External Connection (IP) ........65 AE Shift ............... 38 External Connection (Serial) ......67 AF (Auto Focus) ..........
  • Page 112 IS (Image Stabilizer) ........... 48 RTP server ............60 RTP stream ............61 Knee ..............43 SDI ..............55 Security measures ........... 106 Serial port ............67 LAN ..............62 Server ..............59 Language ............80 Server certificate ..........70 Lens protector ............
  • Page 113 Zoom ..............33...
  • Page 114 BIE-7307-000 © CANON INC. 2021...

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