Dish Network DuoDVR ViP 722k User Manual page 139

Reference
Troubleshooting Tables
What Is Happening
When you press a button on the remote
control, the receiver does not do what
you expect.
Your UHF Pro remote control does not
work well from far away.
When you press the remote control
POWER button to turn the receiver on,
power
the receiver front panel
does not light up.
You use an IR extender (not a "mouse
tail"), and it does not seem to work.
130
Possible Reason
• The remote control may be
missing batteries, the batteries
may be incorrectly placed in the
remote, or the batteries may be
weak or dead.
• The remote control may be in the
wrong mode.
• You may be using the wrong remote
control (1 or 2) for the menus (TV1 or
TV2) you are trying to operate.
You may be experiencing UHF
interference from objects near your
receiver antenna.
• The remote control may be in the
wrong mode.
light
• Other lights are too bright.
• Remote control is not operating
properly or the batteries are weak or
dead.
• The receiver power cord is not
plugged into a power outlet, or there
may be a problem with the power.
• The remote control(s) may not be set
to the address(es) used by the
satellite receiver.
• You may be using the wrong remote
control (1 or 2) for the menus (TV1 or
TV2) you are trying to operate.
• If the receiver is in Single Mode, the
TV2 indicator will not light.
• The IR sensor on the extender that
receives the remote control signals
may not be facing the remote control.
What to Do
• If the batteries are missing or dead,
insert fresh AAA-size batteries.
If the remote has fresh batteries,
check whether they are placed
according to the label diagram. If not,
remove them and place correctly.
• Press the mode button for the device
you want to control.
• Make sure you are using Remote
Control 1 (or 2) to control TV1 (TV2)
menus.
• Make sure the remote control
antenna is connected to the R
A port on the receiver's back
NTENNA
panel.
• Make sure the remote control
antenna is not touching any other
equipment or any back panel
connections on your receiver.
Provide space above the receiver so
the antenna can be installed straight
up.
• Place the receiver higher than the
other equipment in your
entertainment center.
• Move the antenna away from the
back of the entertainment center
wiring and other electronics using a
short piece of coaxial cable (3 to 5
feet).
• Connect an F-connector attenuator
between the receiver's R
EMOTE
A port and the remote control
NTENNA
antenna. Refer to page 75.
• Change the UHF Frequency of the
remote control. Refer to page 74.
• Press the mode button for the device
you want to control.
• Try other remote control buttons to
see if the receiver is responding.
• Replace the remote batteries with
fresh ones.
• Check that the receiver power cord is
not damaged, and that the plug is
inserted correctly into the outlet.
• Make sure the remote control(s) are
set to the same address(es) used by
the satellite receiver. See page 72
for information on changing the
remote control address.
• Make sure you are using Remote
Control 1 (or 2) to control TV1 (TV2)
menus.
• This is normal. No action required or
switch to Dual Mode.
• Make sure that the extender that
receives the signal from the remote
control is facing the right way, so that
the IR sensor can receive the remote
control signals.
EMOTE