Alcatel-Lucent OPENTOUCH ALE-500 User Manual page 6

User Manual
2.50 ACD: Agent set/ Supervisor station
2.50.1 Agent set
2.50.2 Open an agent session (LogOn) - Agent set
2.50.3 ACD application welcome screen - Agent set
2.50.4 Close an agent session (LogOff)
2.50.5 Supervisor station
2.50.6 Open a supervisor session (LogOn)
2.50.7 Processing group- Supervisor entry/withdrawal
2.50.8 Supervision or acceptance of an assistance request
3 Do more with your desk phone
3.1 Configure your phone for remote working
3.1.1 Access to the administration menu of the desk phone
3.1.2 First connection as remote working
3.1.3 Change the configuration
3.1.4 PIN code
3.1.5 Reset your PIN code
3.1.6 Reconnect your desk phone in your business place
3.1.7 Reconnect your desk phone in remote place
3.2 Beacon: using your desk phone for geo-localization in the enterprise
3.3 Visual Notification Assistant (VNA)
4 Programming your telephone
4.1 Initializing your voice mailbox
4.2 Customizing your voice greeting
4.3 Modify the password for your phone set
4.3.1 Modify the password for your voice mailbox
4.4 Adjusting the audio functions
4.4.1 Choose the tune
4.4.2 Adjusting the ringer volume
4.5 Audio ambiences
4.6 Hearing Aid
4.7 Adjusting the brightness of the desk phone
4.7.1 Auto-adjusting of the brightness
4.7.2 Adjust the brightness when the phone is not in use
4.7.3 Adjust the brightness when the phone is in use
4.7.4 Adjust the dimmed brightness when the phone is not in use
4.7.5 Set the delay before the brightness is dimmed when the phone is not in use (screensaver)
4.8 Selecting the welcome page
4.9 Selecting language
4.10 Programming keys for call numbers and functions (Perso page/F1 and F2 keys/Add-on keys) 63
4.11 Customize the color and the style of programmable softkeys
4.12 Modify a programmed key
4.13 Delete a programmed key
4.14 Programming an appointment reminder
4.15 Call the associated set
4.16 Forward your calls to the associated number
4.17 Modify the associated number
4.18 The Tandem configuration
4.19 Create, modify or consult your interphony list (max. 10 numbers)
4.20 Install a USB accessory (Headset, Handsfree, Loudspeaker)
4.21 Installing a Bluetooth® Wireless Technology headset (pairing)
4.22 Manage connected devices
4.22.1 List of connected devices
4.22.2 Default device
4.23 Using a Bluetooth® Wireless Technology headset
4.24 Display all paired Bluetooth® devices
4.25 Removing a Bluetooth® accessory (headset, handset, etc.)
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