Troubleshooting; General Functions - Kohler C3-500 Homeowner's Manual

12. Troubleshooting

This troubleshooting guide is for general aid only. A Kohler Authorized Service
Representative or qualified electrician should correct all electrical problems. For
warranty service, contact your dealer or wholesale distributor.

General Functions

Symptoms
1. Functions are not
working
2. Seat is loose
3. No water comes out
of the nozzle
Cleansing Functions
Symptoms
4. No water flow
5. The water pressure
is low
6. Water stops flowing
from the spray wand
before I am finished
cleaning
7. Water keeps on
dripping from nozzle
side holes
Kohler Co.
Probable
a. Power failure occurred.
b. The power cord is disconnected.
c. Power cord suffers electricity
leakage. Connector plug
is not reset.
d. You have not touched the seat
sensing area.
e. Thermal protector to open
automatically to protect.
f. None of the above actions
correct the symptom.
a . Screws and nuts are loose.
a. Seat does not detect user.
b. Water supply stop closed.
c. Water supply screen plugged.
d. None of the above actions
correct the symptom.
Probable
a. The water supply stop is closed.
b. The seat sensor is not detecting
the user.
a. The screen is clogged.
b. Low supply pressure.
a. One minute after pressing one
of the spray icons, washing
automatically stops.
b. The seat sensor is not detecting
the user.
a. This is to prevent the unit inside
part being over pressured.
a. Wait until the power is restored.
b. Insert the power cord into an
electrical outlet.
c. Press the "Reset" icon on the
plug.
d. You have to sit inside the seat
sensing area.
e. Allow the seat to cool to room
temperature.
f. Contact a KOHLER Service
Representative.
a. Tighten the screws and nuts
according to the installation
guide.
a. Adjust sitting gesture. No
isolation between skin and
seat, such as pants etc.
b. Power off and solve the
problem, power on.
c. Clean the screen according to
the installation guide.
d . Contact a KOHLER Service
Representative.
a. Open the water supply stop.
b. See activating the seat
information in the "Test the
Functions" section.
a. See the "Clean the Screen"
section.
b. Increase the pressure.
a. Press the "Rear" or "Front" icon
again.
b. See activating the seat
information in the "Test the
Functions" section.
a. None
19
Causes
Causes
1338634-T01-E