Advertisement
4.5.4 Service Settings
Operator 3 – Day Mode
Operator-seeking calls come in to Operator 3, when Operator 2 is busy or there is
no answer and Operator 2's parameters are set as follows.
Busy Coverage Mode → No-answer Coverage
No-answer Coverage Mode → Next Operator
System Administration Top Menu → 1 → 4 → 1 → 2 → 1 → 3
Program – Service Set – Auto. Attn. – Operator – Day Mode – Operator 3 Menu
Value Range
Parameter
(default)
Operator's
2–5 digits
Extension
Operator's
2–5 digits
Mailbox No.
Busy Coverage
1. Hold
Mode
2. No-answer
Coverage
3. Call
Waiting
4. Disconnect
Message
4-46
System Administrator
Operator's Extension ------------------------------------------------ : - - -
Operator's Mailbox No. --------------------------------------------- : - - -
Busy Coverage Mode ----------------------------------------------- : Hold
No-answer Coverage Mode --------------------------------------- : Caller Select
Operator's Service is Enable
Specifies Operator 3's extension number.
(None)
Any valid extension number can be assigned.
Specifies Operator 3's mailbox number. Any
(None)
valid mailbox number can be assigned.
The caller to operator 3's extension may be
prompted to leave a message in this mailbox
depending on the settings of "Busy Coverage
Mode" or "No-answer Coverage Mode".
Specifies how to treat calls when Operator 3 is
busy.
1. Hold
The VPS calls Operator 3 again while putting
the caller on hold.
2. No-answer Coverage
The VPS offers an option defined by "No-
(Hold)
answer Coverage Mode" to the caller.
3. Call Waiting
The VPS signals Operator 3 on busy that
another call is waiting using the Call Waiting
feature of the PBX.
4. Disconnect Message
The VPS disconnects the call after playing
"Thank you for calling".
Description/Function
Reference
Operator
Service
p.3-46
Busy
Coverage
Mode
p.3-7
No-Answer
Coverage
Mode
p.3-46
Advertisement
Chapters
