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3
Features and Services
C
overing Extension
Feature Ref.
Incomplete Call Handling Service
Description
Used to take a call to the Subscriber while he is not available to answer.
This extension also acts as a personal operator. Pressing [0] while listening
to the personal greeting of the mailbox allows the caller to reach this extension.
This feature also works while recording a message.
This person should be someone who knows the Subscriber's whereabouts or
the like.
Conditions
• If the Covering Extension is also busy or there is no answer, the caller will
hear the Incomplete Call Handling service menu message arranged by the
Covering Extension.
• A desirable Covering Extension must satisfy the following:
(a) Owns a mailbox.
(b) Is not a Logical Extension (see Logical Extension).
(c) Neither the Call Blocking nor Calling a Beeper is set as the Call Transfer
S.A.
• "Covering Extension" (page 4-21)
Subscriber
• Setting up a Covering Extension (Subscriber's Guide page 5-3)
• Setting the Incomplete Call Handling Status (Subscriber's Guide page 5-4)
C
ustom Service
Description
What is Custom Service?
You can program your VPS to route incoming calls as you wish.
When a caller reaches the Custom service, he will hear a menu message as
below.
The caller should press [1] to speak with the General Manager. Then the
VPS connects him to the General Manager. If not, press [2]. Then another
menu message will be heard. This way, the caller can reach their desired
parties by answering up to eight menus.
Status (see Call Transfer Status).
Ex. Menu Message...
If you wish to speak with our General Manager, press [1].
For other people, press [2].
C
Features
3-13
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