Multiple Call Appearances; Shared Lines - Polycom SoundPoint IP 500 User Manual

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Multiple Call Appearances

Each line configured on the telephone can
have two call appearances. This is useful if
there is an active call and an incoming call
arrives on the same line. In the example
shown, extension 9301 is in an outbound
call with 9304. The second diagram shows
an incoming call from extension 9305. Soft
key labels are updated on the display to en-
able the user to:
1. Answer this incoming call, the first
call is automatically placed on Hold.
2. Reject the second incoming call.
3. Forward the incoming call to another
extension.
Answering the incoming call places the
original on Hold and refreshes the soft key
labels as indicated (last illustration).
A user can also place another outbound call
on the same first line. Press Hold during the
first call and press NewCall to obtain dial
tone for a second call.

Shared Lines

The telephone supports shared lines
A shared line is indicated by a different
line icon. In the diagram, the first line is
private and the second line is shared. If two
telephones share a line, an incoming call
to that number will cause both telephones
to ring. The call can be answered on either
telephone but not both.
If a shared line is in use on one of the tele-
phones, it cannot be used on the other one.
The shared line icon changes to a moving
icon when the line is in use remotely.
Calls on shared lines can be transferred, put
on hold, or added to a conference.
*
Shared lines are an optional feature configured on the server
and may not be supported on your particular system. Contact
your System Administrator to find out.
Directories
Services
Call Lists
Conference
Transfer
Redial
Directories
Services
Call Lists
Conference
Transfer
Redial
Directories
Services
Call Lists
Conference
Transfer
*
Redial
.
Directories
Services
Call Lists
Conference
Transfer
Redial
14
1 2 3
ABC DEF
Messages
1 2 3
ABC DEF
Do Not Disturb
4 GHI JKL 5 MNO 6
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
* OPER
#
0
OPER
1 2 ABC DEF 3
1 2 3
ABC DEF
Do Not Disturb
4 5 6
GHI JKL MNO
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
* OPER
#
0
OPER
1 ABC 2 3 DEF
1 2 3 Messages
ABC DEF
Do Not Disturb
4 5 6
GHI JKL MNO
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
OPER 0
* #
0
OPER
1 ABC 2 3 DEF
Messages
1 2 3
ABC DEF
Do Not Disturb
4 5 6
GHI JKL MNO
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
* OPER
#
0
OPER
Sel Sel
Del Del
Menu
Sel Sel
Hold Hold
Del Del
Menu
Messages
Sel
Sel
Hold Hold
Del
Del
Menu
Hold Hold
Sel
Sel
Del
Del
Menu
Hold
Hold