Phone Reboot; Troubleshooting - Polycom SoundPoint IP 500 User Manual

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Phone Reboot

Periodically, the telephone may require a user
reboot. Reasons for this include accepting a
new configuration or new software.
To reboot the telephone, simultaneously press
and hold the Messages, Microphone Mute,
and Volume keys (highlighted above) for
more than 3 seconds. The reboot process will
begin and is complete when the idle display is
shown.
In the case of problems, it may be possible to restore normal operation of your
telephone without rebooting. Contact your System Administrator before attempting
to reboot the telephone.

Troubleshooting

No Dial-Tone
Verify power is correctly applied to the
®
SoundPoint IP 500 SIP telephone:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the telephone
(try unplugging and re-inserting the
cable).
• If using inline powering, check that
the switch is supplying power to
the telephone (contact your System
Administrator).
No Display, Incorrect Display or Bad Contrast
Verify power is correctly applied to the
®
SoundPoint IP 500 SIP telephone:
• As "No Dial-Tone" above.
Verify contrast adjustment:
• Follow the instructions in this User
Guide to readjust the contrast to a
darker level.
• Reboot the telephone to obtain a
default level of contrast (follow the
instructions in this User Guide).
Directories Conference
Services
Call Lists
1 2 ABC 3 DEF
1 2 3
Buddy Status
ABC DEF
4 GHI 5 JKL 6 MNO
4 5 6
My Status
GHI JKL MNO
7 8 9
Redial PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
OPER 0
* #
0
OPER
Verify if dial tone is present on any other
audio paths:
• Switch between handset, headset
(if present) or hands-free to see if
dial tone is present on these other
paths.
• If dial tone exists on one of these,
connect a different handset or
headset to isolate the problem.
Verify successful outbound or inbound
calling:
• Place a call to the telephone under
investigation. Check that the
display indicates incoming call
information.
• Lift the handset. Ensure dial
tone is present and place a call
to another extension or number.
Check that the display changes in
response.
18
Sel Sel
Del Del
Menu
Messages
Do Not Disturb
Hold Hold