AT&T DECT EL51109 User Manual page 47

Dect 6.0 cordless telephone with caller id/call waiting
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Appendix C
Troubleshooting
The charge light
is off.
• Move the handset closer to the base. The operating
range may vary with environmental conditions and
time of use. There may be places within your
environment that a cordless phone will not work well.
If the problem only occurs in certain areas of your
environment, you can conclude that there is nothing
wrong with the phone.
• Do not install this phone near a microwave oven or on
the same electrical outlet. You may experience
decreased performance while the microwave oven is
operating.
• If your phone is plugged in with a modem or surge
protector, plug the phone (or modem/surge
protector) into a different location. If this doesn't
solve the problem, re-locate your phone or modem
farther apart from one another, or use a different
surge protector.
• Relocate your telephone base to a higher location.
The phone will have better reception when installed
in a high area.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
• Make sure the power and line cords are plugged in
correctly and securely.
• Unplug the electrical power. Wait for 15 seconds,
then plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
• Clean the cordless handset and telephone base
charging contacts each month using a pencil eraser
or cloth.
42

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