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TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn off
power and unplug unit before servicing.
The Steam Mop will not turn on.
•
Your Steam Mop should be securely plugged into an electrical socket�
•
Check your fuse or circuit-breaker�
•
If your unit still doesn't work, give us a call at: AUS 1800 099 385 or NZ 0800 112
660�
Steam Mop will not make steam.
•
Make sure there is water in the tank� To add water, follow the instructions on
pages 7 and 8�
•
If your water tank is full, prime the mop by pumping the handle in a downward
motion a few times to release steam�
Steam Mop leaves water on the floor�
•
DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad�
•
If you are using tap water, we recommend switching to distilled water�
•
Make sure that the cap is securely placed on the water tank�
Steam Mop left white spot on the floor.
•
DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad�
•
Do you have hard water? If you do, you might want to switch to distilled water�
Floors are cloudy, streaky or spotty after steaming.
•
The Dirt Grip
pad might be dirty� Change to a new pad�
™
•
If you washed the pad with powder detergent then the pad might have residual
detergent left on it� Wash it again with liquid detergent�
•
If you are cleaning in a kitchen area where there might be a buildup of grease,
then use a degreasing agent such as an all-purpose cleaner or dish soap and
paper towels to clean the area first�
•
You might have left the mop in the same spot for too long�
•
Do you have hard water? If you do, you might want to switch to distilled water�
•
This might be left over from past cleaners used on the floor surface� Clean with
the Steam Mop a few more times and see if the leftover cloudiness is removed�
Steam Mop is hard to push.
•
Make sure the Dirt Grip pad is properly attached�
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AUS 1800 099 385 or NZ 0800 112 660
ONE (1) YEAR LIMITED WARRANTY
If your product becomes defective due to faulty material or workmanship within a period of 1
year from the date of purchase, we warrant to do the following:
• For New Zealand Consumers: We will replace the product with a new product, free of
charge, or repair the product at our cost, at our discretion.
• For Australian Consumers: Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Your warranty is subject to the following conditions:
• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped,
damaged or dropped in water. To avoid the risk of electric shock, DO NOT disassemble
or attempt to repair the appliance on your own. If the supply cord is damaged, it must be
replaced by a qualified electrician in order to avoid a hazard. Incorrect re-assembly or
repair can cause a risk of electric shock or injury to persons when the appliance is used.
• The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
• The item has been subjected to fair wear and tear.
• The item has not been used for trade, professional or hire purposes.
• The item has not sustained damage through foreign objects, substances or accident.
Your warranty does not cover;
• Components that are subject to natural wear and tear caused by normal use in accordance
with operating instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
• For guarantee claims, you will need to submit a proof of purchase in the form of a valid
receipt that displays date and place of purchase.
This warranty does not replace but is in addition to your statutory rights.
This warranty does not apply to accessories supplied with the item.
This warranty applies only to the original purchaser and may not be transferred.
Replacement items will be covered by the limited warranty for the balance of the warranty
period from the date of the original purchase.
Please note:
Only the defective product or parts returned to place of purchase will be replaced under this
warranty.
Proudly distributed by
Mann&Noble Pty Ltd
No.1 Southridge Unit Estate
2 Southridge Street
Eastern Creek NSW, Australia, 2766
AUS 1800 099 385 www.sharkclean.com.au
NZ 0800 112 660 www.sharkclean.co.nz
Product Registration
Please visit registeryourshark.com or call AUS 1800 099 385 NZ 0800 112 660 to register your new
Shark® product within ten (10) days of purchase. You will be asked to provide the store name, date of
purchase, and model number, along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering, you acknowledge you have read and understood the instructions and the accompanying
warnings set forth in this owner's guide.
s h a r kc l e a n . c o m . a u o r s h a r kc l e a n . c o . n z
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