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Troubleshooting Guide
PROBLEM
The Steam Mop isn't
producing any steam.
The Steam Mop is
producing intermittent
steam.
I am getting streaky/
cloudy floors.
It's really hard to push/
pull the Steam Mop.
Frequently Asked Questions
QUESTION
Can I use the Steam Mop on
carpets?
What surfaces can I use the
Steam Mop on?
Can I put something other than
water in the water tank of the
Steam Mop?
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AU s h a r kc l e a n . c o m . a u N Z s h a r kc l e a n . c o m . n z
POSSIBLE REASONS & SOLUTIONS
The Steam Mop should be securely plugged into an electrical outlet. Check your fuse or circuit
breaker or try a different outlet.
Make sure the water tank is full, the unit is plugged in, and the blue light is illuminated steadily.
If the blue light is not illuminated, try a different electrical outlet.
Pump the handle a few times to activate steam.
If after following the above steps the Steam Mop still does not produce any steam, contact
Customer Care AU 02 8801 7666 or NZ 0800 112 660.
Make sure the water tank is full.
The Dirt Grip
pad might be dirty. If it is, flip it over to the clean side or change it entirely. If you washed
™
the Dirt Grip pad with powdered detergent, then it could be damaged and require replacement.
This could also be an indication of soap or grease residue that has accumulated on the floor.
As the Steam Mop uses only a small amount of water, it may not be enough to rinse off the
accumulation of residue that the steam is bringing to the surface. We suggest rinsing the floor
with nothing but water, letting it dry, and then steam mopping again with a clean Dirt Grip pad.
One or more rinses will generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part vinegar and two
parts water* (but DO NOT put any cleaning solutions or chemicals into the Steam Mop's water tank.)
*Please consult your flooring manufacturer's care and maintenance instructions before applying
any cleaning products or solutions.
The Steam Mop might be hard to push/pull if the Dirt Grip pad isn't wet enough. It should get
easier to push/pull the Steam Mop after it's been running for a few minutes.
An overly dirty pad could also result in a harder push/pull experience. We recommend flipping the
pad over or using a clean pad.
ANSWER
No, the Steam Mop is not designed for carpet cleaning.
The Steam Mop is designed for use on all sealed hard-floor surfaces. We recommend
that you first test an isolated area of the floor surface to be cleaned as well as review the
use and care instructions from your floor manufacturer.
WARNING: DO NOT use on leather, wax-polished furniture, synthetic fabrics,
velvet, or other delicate, steam-sensitive materials.
NOTE: On surfaces treated with wax and on some no-wax floors, the sheen may be
removed by the heat or steam action of the unit. Test an isolated area of flooring first to
see if sheen is affected.
DO NOT add cleaning solutions, scented perfumes, oils, or any other chemicals to the
water used in this appliance, as this may damage the unit or make it unsafe for use. We
recommend using distilled water in your Steam Mop.
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