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Troubleshooting Guide
PROBLEM
The Professional SLIM
Steam Pocket
®
Mop
will not turn-on.
The unit will not
make steam.
Cannot activate steam
flashing blue light
remains on.
The Professional SLIM
Steam Pocket
Mop
®
leaves water
on the floor.
The Professional SLIM
Steam Pocket
Mop
®
left a white spot
on the floor.
Floors are cloudy,
streaky or spotty
after steaming.
10
TOLL FREE: 1-800-798-7398
POSSIBLE REASONS & SOLUTIONS
Your steam mop should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call Customer care at
1-800-798-7398.
Is there water in the water tank? If not, add water to your steam
mop following instructions on page 4.
If the unit still does not make steam, follow the decalcification
instructions on page 9.
If your unit still does not work, call Customer care at
1-800-798-7398
If you have already plugged in your unit, unplug and try a
different outlet. This may reset the standby mode.
Add water to the tank and press the STEAM CONTROL button
to select a steam setting.
If your unit still does not work, call Customer care at
1-800-798-7398.
Check to see if your micro-fiber cleaning pad is soaked through.
We recommend you unplug the steam mop and change the
micro-fiber cleaning pad.
Make sure the micro-fiber cleaning pad is attached correctly.
Do not leave your steam mop on the floor with a damp or
wet cleaning pad.
If you're using tap water we recommend switching
to distilled water.
Make sure the water tank door is closed securely.
• The pad might be dirty, change the pad.
• If you washed the cleaning pad with powder detergent, then
it might be ruined. Replacement pads are available at
sharkclean.com.
• You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch
to distilled water.
• This might be leftover residue. Use the steam mop a few more
times and see if the leftover cloudiness is removed. If this does
not work, we suggest rinsing the floor with water, letting it dry,
and then steam mopping again with a clean pad. One or more
rinses generally removes the residue. A more stubborn case
may require you to rinse the floor with a mix of one part vinegar
and two parts water.
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