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Troubleshooting Guide
PROBLEM
The Steam Mop isn't
producing any steam.
The Steam Mop is
producing intermittent
steam.
I am getting streaky/
cloudy floors.
It's really hard for me
to push/pull the Steam
Mop.
11
1-800-798-7398
POSSIBLE REASONS & SOLUTIONS
The Steam Mop should be securely plugged into an electrical outlet. Check your fuse or
circuit breaker or try a different outlet.
Make sure the water tank is full, the unit is plugged in, and the light below the Steam
Button is solid.
If the light below the Steam Button is not illuminated, try a different electrical outlet.
If light below the Steam Button is blinking, the Steam Mop is in Standby.
If the light below the Steam Button is solid, wait 30 seconds for the unit to warm up.
If after following the above steps the Steam Mop still does not produce any steam, contact
Customer Service at 1-800-798-7398 or consumer-services@sharkninja.com
Make sure the water tank is full.
The Dirt Grip
pad might be dirty. If it is, flip it over to the clean side or change it
™
entirely. If you washed the Dirt Grip pad with powdered detergent, then it could be
damaged and require replacement.
This could also be an indication of soap or grease residue that has accumulated on the
floor. As the Steam Mop uses only a small amount of water, it may not be enough to rinse
off the accumulation of residue that the steam is bringing to the surface. We suggest
rinsing the floor with nothing but water, letting it dry, and then steam mopping again with a
clean Dirt Grip pad. One or more rinses will generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part vinegar
and two parts water* (but DO NOT put any cleaning solutions or chemicals into the
Steam Mop's water tank.)
*Please consult your flooring manufacturer's care and maintenance instructions before
applying any cleaning products or solutions.
The Steam Mop might be hard to push/pull if the Dirt Grip pad isn't wet enough. It
should get easier to push/pull the Steam Mop after it's been running for a few minutes.
An overly dirty pad could also result in a harder push/pull experience. We recommend
flipping the pad over or using a clean pad.
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