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PROBLEM
The steam mop
isn't producing any
steam.
The steam mop
is producing
intermittent steam.
I can't select a
steam setting.
Floors are cloudy,
streaky, or spotty
after steaming.
It's hard to push or
pull the mop.
Rotating discs are
not turning or are
wobbling.
The steam mop
is vibrating or
wobbling.
The Steam and
Scrub Mop turns off
on its own.
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TROUBLESHOOTING
POSSIBLE REASONS & SOLUTIONS
The steam mop should be securely plugged into an electrical socket. Check
your fuse or circuit breaker or try a different socket.
Make sure the water tank is full, the unit is plugged in, and the mode button
is illuminated.
If the indicator lights are off, try a different electrical socket.
If the indicator lights are blinking, press the mode button to select a steam
setting.
If the indicator lights are solid, wait 30 seconds for the unit to warm up.
If after following the above steps the steam mop still does not produce any
steam, contact Customer Service at AU 02 8801 7666 NZ 0800 112 660 or visit
sharkclean.com.au or sharkclean.nz.
This is normal. For more consistent steam, select the DEEP setting.
Also make sure the water tank is full.
Make sure the steam mop is plugged in and the indicator lights are flashing.
If your steam mop is producing steam but the indicator lights are off, call
customer service at AU 02 8801 7666 NZ 0800 112 660.
The Dirt Grip™ or Dusting pads might be dirty. Install a clean set of pads. If
you washed the Dirt Grip™ or Dusting pads with powdered detergent, then
they could be damaged and require replacement.
Due to accumulated soap or grease residue, the floor may require several
cleanings with the Steam Mop.
A more stubborn case may require you to rinse the floor with a mix of one
part vinegar and two parts water* (but DO NOT put any cleaning solution
into the steam mop's water tank).
*Please consult your flooring manufacturer's care and maintenance
instructions before applying any cleaning products or solutions.
The mop might be hard to push or pull if the Dirt Grip™ or Dusting pads
aren't wet enough. It should get easier to move the mop across the floor
after it's been running for a few minutes.
Overly dirty pads could also make it harder to push or pull the mop. We
recommend using clean pads.
The steam mop may be in the upright position. Tilt the handle down to use
the mop.
The Dirt Grip™ or Dusting pads may not be centred. Turn the power OFF,
unplug the steam mop, wait for a few moments to allow the pads to cool,
then reinstall the Dirt Grip™ or Dusting pads.
The Dirt Grip™ or Dusting pads are not centred on the rotating discs. Turn
the power OFF and unplug the unit, and wait for the pads to cool. Follow
the instructions in the Assembling Your Steam and Scrub Mop section to
reinstall the pads.
If your Steam and Scrub mops shuts off in use, it likely needs to cool down.
Perform the following steps before you restart cleaning.
Unplug it and remove the pads.
Allow the unit to cool for a minimum of 30 minutes.
Reinstall the pads. Plug in the Steam and Scrub mop, select your steam
mode and begin cleaning.
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