Troubleshooting - Kohler K-3797 Installation And Care Manual

Care and Cleaning (cont.)
• For Artist Edition Toilets: Treat your decorative product just as
you would treat your fine china. DO NOT use bristle brushes or
abrasive-backed sponges. They will scratch decorative surfaces.
Use only warm water to clean. Dry with a cotton cloth or soft
sponge.
For detailed cleaning information and products to consider, visit
www.kohler.com/clean. To order Care & Cleaning information, call
1-800-456-4537.

Troubleshooting

For service parts information, visit www.kohler.com/serviceparts.
Symptoms Cause
Poor A. Flush is weak.
1.
flush.
B. Low water
pressure.
C. Improper waste
line venting.
2. Leaks A. Gaskets not
from positioned
behind correctly.
bowl.
3. Bowl is A. Threaded rods are
loose on protruding too far
the from wall.
threaded
rods.
1145594-2-C
Recommended Action
A. Make sure you are selecting
full flush.
B. Raise the water level in the
tank to the marked
waterline by turning the fill
valve white knob clockwise
until the water level reaches
the waterline marked in the
tank (approximately 8" (203
mm) above the floor of the
tank).
C. Confirm the venting meets
code. Correct if needed.
A. Remove the bowl and
inspect all the gaskets.
Reposition the gaskets if
needed. Lubricate the
gaskets so they slide in or
over the mating part they
seal. Reinstall the bowl,
making sure the gaskets
stay in the correct positions.
A. Remove the bowl. Adjust
the threaded rods until they
are 2-1/4" (57 mm) from the
finished wall.
14 Kohler Co.