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Role: This function allows you to program an agent welcome guide on your set. This guide will
be broadcast to external CC callers when your set is off hooked.
Prerequisites: The set is in Idle state
Procedure: Press the "Welcome guide" softkey.
Results: Once the "Welcome Guide" procedure has been accepted, the following screen is
displayed:
Softkeys
Record
Download
Apply
Listen
3.9
Activating/Deactivating ISM Skills
This function is activated if it is managed by the system.
Use this function to:
record the message(s) making up the agent welcome guide
select the VG file for you agent welcome guide
confirm the broadcast of the agent welcome guide to external callers
hear the agent welcome guide activated on your set
3-11
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