Overview; Logon Without Identification (Fixed Agent); Ordinary Agent - Alcatel-Lucent OmniTouch 8 Series Phone Manual

2.1

Overview

The LogOn procedure will depend on the type of agent:
- Fixed agent: agent who is associated to a specific set and can only log on to this set.
- Mobile agent: agent who is not associated to a specific set and can log on to any set not
associated to another agent.
There are two ways that an agent can log on to the system:
- Ordinary agent: agent who is automatically assigned to a group after logging on.
- Self-assignable agent: agent who can select a group from a list after logging on.
2.2

Logon without Identification (Fixed Agent)

2.2.1

Ordinary Agent

Role: This function lets you log on as an agent.
Prerequisites: This function is accessible if your set is idle, declared "Authorized phone set "
and associated with an agent number.
Note 1:
The "LogOn" softkey position depends on the system management. By default, the "LogOn" softkey is
position 8.
Procedure:
1. Press the "LogOn" softkey. The following screen is displayed:
2-1