Information On Queued Calls - Alcatel-Lucent OmniTouch 8 Series Phone Manual

3.7

Information on Queued Calls

Role: This function lets you display information about Contact Center waiting in queues
serviced by the group in which you are assigned.
Prerequisites: This function is accessible if your set is in "Idle", "WrapUp" or "Pause between
calls" states.
Procedure:
- The set is in Idle state
- The set is in WrapUp state
- The set is in Pause state
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