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3.1
Overview
When idle, the display shows, for example:
When you press the down navigation key, the following display shows:
Softkeys
Unavailable
WrapUp
Supervisor
Queue info
LogOff
Private Info
used to perform a temporary unavailability for group (agent is still available
to receive internal or external personal calls)
used to perform off-line tasks (agent is not available for new calls)
used to call supervisor directly
used to display information regarding queue status
used to log out of system - leave group
used to consult Business information of the private set (forwards, lock/
unlock, etc.)
3-1
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