Silent Monitor / Barge In; Silent Coach - ShoreTel 212k User Manual

1 ShoreTel IP Phone 212k
Another benefit of the BCA feature is that an outbound caller-id can be associated with that button
(configured by the system administrator). The following rules determine which caller-id is displayed
when an outgoing call is made using BCA:
Outbound to an internal extension – the name and number of the user that initiated the BCA call

will be used, and if that user is a "private" user, then the caller-id is blank.
Outbound to an external number – the caller-id will be used in following order, based on

availability:
Outbound to an external emergency number (such as 911) – the emergency identification or a

CESID number of that user will be sent.
For more information about Bridged Call Appearances, see your system administrator. The system
administrator can configure your bridged call appearances to deliver Caller ID on inbound call, display
Caller ID on active calls, as well as turn on, turn off or delay the ringing on inbound calls.

Silent Monitor / Barge In

With the appropriate permissions (set by your system administrator for both your phone and the target
phone), you can listen to a call without being heard, or join/merge into a call as a fully conferenced
participant ("barge in").
To silently monitor a call, enter

To barge in on a call, enter

Note
If you use the Silent Monitor and Barge In features often, you should have your system administrator
configure a custom key to provide one-button operation. See
page 26 for more information.

Silent Coach

Silent Coach allows a user to intervene in another user's active call and communicate with that user.
The initiator can speak to the specified user and listen to all other call participants. The specified user
is the only call participant that can hear the initiator. A Telephony Class of Service assigns Silent
Coach rights. Silent Coach can be initiated through various ShoreTel IP Phones.
To perform a Silent Coach from a ShorePhone programmable button, press the Silent Coach button.
If the button specifies a Silent Coach recipient, the system immediately initiates a Silent Coach

session with that user. Disregard the remaining steps.
34 User Guide
Outbound caller-id configured for that BCA

DID number configured for that BCA

External identification or caller-id number of the user that initiated the BCA call

, then the extension on which the call is active.
, then the extension on which the call is active.
Programming Your Custom Buttons
Silent Monitor / Barge In
on
ShoreTel IP Phone 212k