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Related Manuals for Mitel MiVoice Business 5320
Summary of Contents for Mitel MiVoice Business 5320
- Page 1 MiVoice Business MiVOICE 5320 IP PHONE...
- Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
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Page 3: Table Of Contents
About Your Phone ......................1 Elements of Your Phone ......................2 Ring/Message Indicators ......................3 For Users on Resilient Mitel Communications Director (MCD) Systems ........3 Tips for Your Comfort and Safety ................. 4 Don't Cradle the Handset! ......................4 Protect your Hearing ........................ - Page 4 MiVoice 5320 IP Phone User Guide Enable PC Connectivity ......................16 Programming Features on Your Keys ................ 17 Tips on Programming Features ....................17 Features available for programming on programmable keys .............. 17 Applications available for programming on programmable keys ............19 Program Feature Keys Using the Settings Application ..........
- Page 5 Table of Contents Using Other Features ....................32 Account Codes ........................32 ACD ............................32 Attendant Call Hold - Remote Retrieve ..................33 Callback ........................... 33 Call Forward - Remote (I'm Here) .................... 33 Call Forward - End Chaining ....................34 Call Forward - Forced ......................
- Page 6 MiVoice 5320 IP Phone User Guide Messaging - Cancel Callback ....................48 Messaging - Cancel All Callbacks ................... 48 Music ............................48 Night Answer ........................... 48 Override (Intrude) ........................49 Paging ............................. 49 Phone Lock ..........................49 User PIN ..........................50 Record-a-Call ...........................
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Page 7: About Your Phone
Personal Computer (PC). The 5320 IP Phone supports Mitel Call Control (MiNet) protocol and session initiated protocols (SIP). It also supports Hot Desking and Clustered Hot Desking as well as Resiliency. The 5320 phone is ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as well as a Teleworker Phone. -
Page 8: Elements Of Your Phone
MiVoice 5320 IP Phone User Guide Elements of Your Phone 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox. -
Page 9: Ring/Message Indicators
Your phone is ringing another phone Your phone is idle, or you are on a call For Users on Resilient Mitel Communications Director (MCD) Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary MCD system. -
Page 10: Tips For Your Comfort And Safety
MiVoice 5320 IP Phone User Guide Tips for Your Comfort and Safety Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. -
Page 11: Using Your Default Phone Window And Keys
MiVoice 5320 IP Phone User Guide Using Your Default Phone Window and Keys The 5320 IP Phone’s default phone window and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications. -
Page 12: 5320 Ip Phone Default Window And Keys
MiVoice 5320 IP Phone User Guide 5320 IP Phone Default Window and Keys 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5320 provides three softkeys. 2) Programmable Keys Launch specific call control features. -
Page 13: About Your Phone Applications
MiVoice 5320 IP Phone User Guide About Your Phone Applications Your 5320 IP Phone provides applications that simplify the use of your phone. To open the Applications window, press the Menu key. The menu home window gives the current status of your phone’s applications. To open an application, press the key beside the application name: ... -
Page 14: Using The Call History Application
MiVoice 5320 IP Phone User Guide Screen Saver: Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display. Audio Feedback: This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the setting. -
Page 15: Review Call Log Icons
MiVoice 5320 IP Phone User Guide Type of call: Transfer (Tsf.) or Conference (Conf.) Time and date of log Duration of call in hours:minutes:seconds (for Made and Answered logs). 5. Do one of the following: If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number. If an outgoing prefix is required to access an external trunk, you must add the digit(s). -
Page 16: Getting Help
To access the 5320 IP Phone help and documentation: 1. Press the Menu key. 2. Press Help. You have the following options: Press Launch PC Help to display http://edocs.mitel.com. Press Key Icons or Quick Help. Press at the bottom of the set to view items for the selected help option. -
Page 17: Customizing Your Phone
MiVoice 5320 IP Phone User Guide Customizing Your Phone Use the Settings application to customize your phone. The System Administrator can invoke a Lock to Factory default option on a per-phone basis. When this is in effect, the system administrator sets the settings for Programmable Keys and you cannot change them. -
Page 18: Using The On-Screen Keyboard To Enter Information
MiVoice 5320 IP Phone User Guide Using the On-Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features. 1. When prompted to enter name/number information, press Keyboard to display the on-screen keyboard. -
Page 19: Specify Display Contrast
MiVoice 5320 IP Phone User Guide Specify Display Contrast To adjust the display contrast: 1. Press Menu key. 2. Press Settings. 3. Press Contrast. 4. Press the Contrast + or Contrast - keys to adjust the contrast of your screen. Press Save. -
Page 20: Specify Text Size
MiVoice 5320 IP Phone User Guide Specify Text Size To specify the text size that displays on the phone: 1. Press Menu key. 2. Press Settings. 3. Press Text Size. 4. Select Large Text or Small Text. 5. Press Save. Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. -
Page 21: Adjust The Ringer
MiVoice 5320 IP Phone User Guide Adjust the Ringer Certain features require access to a Superkey menu; therefore, a Superkey must be programmed to a key to access this menu. See Programming Features on Your Keys on page 17 for information on how to program a Superkey. -
Page 22: Enable A Screen Saver
4. Press the checkbox Enable. 5. Press Save. You can use UC Express for easy PC-based programming of the labels on your phone. For more information on setting up the UC Express Application, see the Unified Communicator Express User’s Guide on http://edocs.mitel.com. -
Page 23: Programming Features On Your Keys
MiVoice 5320 IP Phone User Guide Programming Features on Your Keys Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: Settings application Unified Communicator Express application You can assign the following to a programmable Key: ... - Page 24 MiVoice 5320 IP Phone User Guide Campon Campon Override Override Direct Page Page Do Not Disturb Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap...
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Page 25: Applications Available For Programming On Programmable Keys
MiVoice 5320 IP Phone User Guide Applications available for programming on programmable keys Applications List Applications Call History Call Hist Call Forwarding Forwarding Help Help Settings Settings Call Info Call Info... -
Page 26: Program Feature Keys Using The Settings Application
MiVoice 5320 IP Phone User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Menu key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. 5. -
Page 27: Clear Programming From A Key
MiVoice 5320 IP Phone User Guide To program Speed Call: 1. Press Menu key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. If it’s already programmed, press Clear Key. 5. Press Speed Call. 6. -
Page 28: Making And Answering Calls
MiVoice 5320 IP Phone User Guide Making and Answering Calls You can make a call using one of the following methods: Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features on Your Keys. -
Page 29: Answer A Call
MiVoice 5320 IP Phone User Guide Answer a Call Do one of the following: Select the programmable line key for the ringing line that is flashing. Lift the handset or press (SPEAKER). End a Call Do one of the following: ... -
Page 30: Handsfree Operation
MiVoice 5320 IP Phone User Guide Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. -
Page 31: Auto-Answer
MiVoice 5320 IP Phone User Guide Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: ... -
Page 32: Call Handling
MiVoice 5320 IP Phone User Guide CALL HANDLING Hold To place a call on Hold: 1. Press (HOLD). 2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: ... -
Page 33: Transfer
MiVoice 5320 IP Phone User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. ... -
Page 34: Conference
MiVoice 5320 IP Phone User Guide 4. Do one of the following: To complete the Transfer, hang up or press the Release feature key. To abort the Transfer, press (CANCEL) at any time before the last digit in the destination number is dialed. -
Page 35: Swap
MiVoice 5320 IP Phone User Guide To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two–party call: 1. -
Page 36: Programming Call Forwarding Using Profiles
MiVoice 5320 IP Phone User Guide Enter a new destination number and then press Activate. Call Forward Always takes precedence over all other types of forwarding. To deactivate Call Forward Always: 1. Launch Applications and press Call Forwarding Press the Forwarding feature key 2. -
Page 37: Activate Call Forward
MiVoice 5320 IP Phone User Guide 7. Press Edit Number to display the on-screen keyboard. In the on-screen keyboard, enter the appropriate number. 8. Press Save. 9. Press Enable. 10. Press Save. 11. Repeat Step 6 to Step 10 for each Call Forwarding type that you wish to program. 12. -
Page 38: Using Other Features
MiVoice 5320 IP Phone User Guide Using Other Features Certain features require access to a Superkey menu; therefore, a Superkey must be programmed to a key to access this menu. See for Programming Features on Your Keys information on how to program a Superkey. -
Page 39: Attendant Call Hold - Remote Retrieve
MiVoice 5320 IP Phone User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant. Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered. -
Page 40: Call Forward - End Chaining
MiVoice 5320 IP Phone User Guide 3. Dial the extension of the remote station. 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Call Forwarding?" appears. 3. -
Page 41: Call Park
MiVoice 5320 IP Phone User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. -
Page 42: Call Pickup
MiVoice 5320 IP Phone User Guide Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup. To answer a call that is ringing at another extension not in your Pickup Group: 1. -
Page 43: Direct Paging - Handsfree Answerback Enabled
MiVoice 5320 IP Phone User Guide Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback, you can choose to turn it on or off directly from your phone. -
Page 44: Direct Paging - Handsfree Answerback Disabled
MiVoice 5320 IP Phone User Guide To end a Handsfree Answerback call: Press either (SPEAKER) or (CANCEL). When the Handsfree Direct Page call ends, the MUTE key light returns to the state it was in before the call was established. Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. -
Page 45: Direct Voice Call
MiVoice 5320 IP Phone User Guide Direct Voice Call Direct Voice Call feature allows you to establish a two-way handsfree call at another extension whether or not it has Handsfree Answerback or Auto-Answer turned on. Only extensions programmed by the system administrator to receive Direct Voice Calls can be called using this feature. -
Page 46: Emergency Calls
MiVoice 5320 IP Phone User Guide Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your MCD: ... -
Page 47: Group Paging / Meet Me Answer
MiVoice 5320 IP Phone User Guide To exit Group Listen mode (and return to a normal handset/headset call): Press the Group Listen key. To activate or deactivate Group Listen while in headset mode: Press the Group Listen key. Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. -
Page 48: Group Presence
MiVoice 5320 IP Phone User Guide Group Presence Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group. -
Page 49: Handoff - Personal Ring Groups
MiVoice 5320 IP Phone User Guide To change the presence status of another Personal Ring Group member using a feature key: Press the Personal Ring Group Presence feature key. The LED associated with the key is steady lit when the member is present and off when absent. -
Page 50: Hot Desking
MiVoice 5320 IP Phone User Guide To turn mute off and return to the conversation: Press the (MUTE) key. The light turns OFF. Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. -
Page 51: Hot Desk Remote Logout
MiVoice 5320 IP Phone User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout. This feature must be allowed by your System Administrator via the Class of Service. To remotely log out a Hot Desking phone: 1. -
Page 52: Message Waiting Indicator
MiVoice 5320 IP Phone User Guide Message Waiting Indicator The Message Waiting Indicator (MWI) feature allows you to be notified when messages have been left on another phone. Once you have programmed a key to MWI, this key is always enabled. - Page 53 MiVoice 5320 IP Phone User Guide 3. Press the Read Message softkey, and do one or all of the following: To display the time the message was sent, press the More Msg softkey. To display the number of the caller, press the More Msg softkey twice. ...
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Page 54: Messaging - Cancel Callback
MiVoice 5320 IP Phone User Guide Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. -
Page 55: Override (Intrude)
MiVoice 5320 IP Phone User Guide Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1. -
Page 56: User Pin
MiVoice 5320 IP Phone User Guide Softkeys will be displayed but disabled, except the hot desking softkeys will remain enabled. The Phone Lock, Hot Desk login, and Emergency Notification feature access keys will still be available. Superkey will provide Emergency Notification, if it is pending. Before locking a set, ensure that: ... -
Page 57: Record-A-Call
MiVoice 5320 IP Phone User Guide 7. Press Enter. 8. At the prompt to verify the PIN, re-enter your new PIN again. The set confirms successful or failed completion. 9. Press Superkey to end the Superkey session. Record-a-Call This feature uses your voice mail system to record your telephone conversations. You may be required by law to inform the other party that you are recording the conversation. -
Page 58: Voice Dialler
Users of the Voice Dialler softkey can place a call by speaking the name of the person they wish to dial. Voice Dialler enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands. -
Page 59: Timed Reminder
MiVoice 5320 IP Phone User Guide Timed Reminder To program a Timed Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4. Enter the time in 24-hour format. 5. - Page 60 © Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.