Troubleshooting - Omron VIVA Instruction Manual

When necessary

15. Troubleshooting

device is within 30cm. If the problem persists, refer to the table below.
Error Display
during a measurement of
body composition.
Your soles are not in
electrodes.
The posture for
measurement is incorrect,
your soles are not in
electrodes or your soles
were dry.
After setting the date and
time the unit was touched
or used before the display
automatically turned OFF.
Device error.
Communication failure.
You moved during a
measurement.
Your body weight was out of the measurable range.
Communication failure.
Batteries are low.
Batteries are depleted.
Cause
composition is completed. (Refer to Section 6.)
Make sure that you are standing on the unit correctly by
a measurement. (Refer to Section 6.)
Stand with your knees and back straight. Keep your
your feet when taking a measurement. (Refer to Section
6.) Slightly moisten your soles with a wet towel and try
again.
Remove and then re-insert the battery. Restart the
device starting from "Pair the Unit with Your Smart
Device". (Refer to Section 3.)
• When the date and time are displayed, please
automatically.
Remove and then re-insert the battery. Once this
is complete, please restart the device. If this error
continues to display, consult the OMRON service
representative.
error is displayed again, contact the OMRON service
representative.
Stand still during a measurement.
instructions in "OMRON connect" app. Refer to "Help"
from "OMRON connect" app.
Recommend to replace the batteries with new ones
ahead of time. (Refer to Section 2.)
Replace the batteries. (Refer to Section 2.)
Correction
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