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6. ERROR MESSAGES AND TROUBLESHOOTING
If any of the below problems occur during a measurement, check to make sure that no other
electrical device is within 12 inches (30 cm). If the problem persists, refer to the table below.
Display/Problem
Appears
Appears
/
Appears
Appears
Appears
Appears
Flashes
Possible Cause
The scale cannot connect to a
smart device or transfer data
correctly.
You moved during a
measurement.
You took a measurement in the
room under the effect of strong
magnetic fields.
Device error.
Your body weight is out of the measurable range.
Misalignment during
autocalibration.
Your reading was not transferred.
Batteries are low.
Follow the instructions shown in the
app. If the "Err" still appears after
checking the app, contact OMRON
customer service.
Step off of the scale and it will
automatically turn off after 10
seconds, then take a measurement
again.
Take a measurement again in
another room.
Contact OMRON customer service.
Repeat the measurement.
Transfer your readings to the
app. Refer to section 4 for more
information. After your readings
have been successfully transferred,
this symbol will disappear.
Replacing all 4 batteries with new
ones is recommended. Refer to
sub-section 2.1.
15
Solution
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