Trouble Shooting Checklist; Error Codes - Rinnai RHFE-1250ETR Operation & Installation Manual

CARE AND MAINTENANCE

TROUBLE SHOOTING CHECKLIST

Use the following chart to help determine whether a service call is required, however if you are unsure about the
way your heater is operating, contact Rinnai or your local agent.
Fault Condition
Probable Cause
Not plugged in or turned off.
Mains power failure.
(Initial Install) Air in gas pipe.
Filter obstructed.
Gas escape.
On Timer set.
Lock set.
Gas supply turned off.
Flat batteries.
Remote Control lock-up due to mis
operations such as the remote signal
being out of range, incorrectly aimed
or obstructed.

ERROR CODES

Your Rinnai Flamefire is also fitted with self diagnostic electronics that monitor the
appliance during start-up and operation.
Should a fault occur the Flamefire will shut down, the fault that has caused the shut down
will be indicated by a pair of flashing digits in the Error Display
flashing Operation Indicator
Refer to the table below for probable cause and the suggested remedy.
Code Probable Cause
00 Mains power failure
11 Ignition failure
12 Incomplete combustion
14 Filter Blockage / Overheat
16 Room overheat
31 Room temperature sensor faulty
32 Overheat temperature sensor faulty
33 Overheat temperature sensor faulty
53 Spark sensor faulty
61 Combustion fan motor faulty
71 Solenoids faulty
72 Flame detection circuit fault
73 Communication error
Rinnai Australia
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To reset the heater, press the On/Off
remote control and press the STANDBY/ON
stand-by mode, press the STANDBY/ON
to set the heater to On.
Check gas supply is turned on, switch the heater to Standby and
then On again. If the error persists a service call will be required.
Check gas supply is turned on, switch the heater to Standby and
then On again. If the error persists contact Rinnai.
Clean filters, if the error persists a service call will be required.
Lower room temp to below 40°C.
A service call will be required.
A service call will be required.
A service call will be required.
A service call will be required.
A service call will be required.
A service call will be required.
A service call will be required.
A service call will be required.
Plug in power cord or press On/Off
Use power failure reset procedure on page 11.
Installer to purge air from gas supply.
Remove and clean filters.
Isolate gas supply, call Rinnai service, contacts on
back page.
Use the Override as described on page 14.
Cancel Lock as described on page 14.
Turn gas supply on at the meter or cylinder.
Replace remote control batteries 2 x 1.5v (AAA).
Press the STANDBY/ON
window and a 'RED'
10
Suggested Remedy
17
Possible Remedy
button.
button.
11
1
STANDBY
11
ON
button twice or use the
11 button once for
11 button a second time
Operation Manual
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