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Appendix C. Warranty, Technical Support, and Service
Obtaining Warranty Protection
To obtain warranty service during the warranty period call AMCC
toll free at (800)-945-7273 or (408) 523-1145 (direct) as soon as
you have identified a problem with your AMCC 3ware Serial ATA
RAID controller unit. You will be issued a return material
authorization (RMA) number. AMCC will send a replacement in
approximately two business days after receipt of the defective unit
(transit time not included).
Advanced replacement is available with a credit card number with
authorization in the amount equaling the then current list price of
the AMCC 3ware Serial ATA RAID Controller, including shipping
costs. As soon as practicable thereafter, AMCC will ship the
advanced replacement to you at the address of your choosing. Upon
receipt of the advanced replacement, we ask that you immediately
ship the defective 3ware RAID Controller to AMCC, RAID
Products RMA DEPT, 6290 Sequence Drive, San Diego, CA
92121. If AMCC receives the defective AMCC 3ware Serial ATA
RAID Controller from you within thirty (30) days of the date of
shipment of the advanced replacement, AMCC will destroy your
credit card authorization and you will not be charged for the
advanced replacement.
Please use the original packing material contents of the box when
exchanging or returning a product.
For information about the status of a replacement, please contact
AMCC Technical Support.
AMCC's Technical Support and
Services for 3ware RAID Controllers
Product information, Frequently Asked Questions, software
upgrades, driver files and other support are available through the
3ware World Wide Web site at http://www.3ware.com.
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3ware 9000 Series Serial ATA RAID Controller Installation Guide
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