Page 1: User Guide
3ware ® SAS/SATA RAID Software User Guide Supports the 9650SE and 9690SA Models PN 720-0184-00 August 2008...
Page 2 Trademarks 3ware®, Escalade®, 3DM®, and TwinStor® are all registered trademarks of AMCC. The 3ware logo, 3BM, Multi-Lane, StorSave, StorSwitch, StreamFusion, and R5 Fusion are all trademarks of AMCC. PowerPC and the PowerPC logo are trademarks of International Business Machines Corporation.
Page 3: Table Of Contents
Obtaining 3ware FreeBSD Drivers ........
Page 4 Chapter 5. 3ware BIOS Manager (3BM) Introduction ......60 Starting 3BM ............60 Exiting the 3BM Configuration Utility .
Page 5 Selecting Self-tests to be Performed ........178 www.3ware.com...
Page 6 Updating the 3ware Driver Under Red Hat or Fedora Core ....195 Updating the 3ware Driver Under SuSE ....... 197 Updating 3ware Drivers under FreeBSD .
Page 7 Uninstalling 3ware Software ........
Page 8 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 9: About This User Guide
Command Line Interface (CLI). The CLI is described in a separate manual: 3ware SAS/SATA RAID Controller CLI Guide. Information from both this Users Guide and the CLI Guide are also available in the 3ware HTML Bookshelf, available in the 3ware Documentation folder and on your 3ware CD.
Page 10 C. Compliance and Conformity Statements Description Provides a summary of the process you should follow to get started using your 3ware RAID controller. Provides step-by-step instructions for configuring RAID units in the BIOS (3BM) if you have just installed the controller.
Page 11: Conventions
Using the 3ware HTML Bookshelf The 3ware HTML Bookshelf is an HTML version of this user guide and the CLI Guide, combined as one resource. It is available on your 3ware CD, in the /doc/3wareHTMLBookshelf folder. It can also be installed along with the software, as described in “Software Installation”...
Page 12 For Linux, open a browser window to the following location: /opt/AMCC/Documentation/index.html The 3ware HTML Bookshelf is created as a set of HTML documents 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Show Navigation button at the left.
Page 13: Chapter 1. Introducing The 3Ware® Sas/Sata Raid Controller
RAID management feature-set that includes web-based, command-based, and API (application programming interface) software components, AMCC 3ware controllers provide compelling RAID solutions. This section introduces the features and concepts of AMCC 3ware RAID controllers. It is organized into the following topics: •...
Page 14: System Requirements
StorSave™ BBU with write journaling optimizes data protection and performance • RAID levels 0, 1, 5, 6, 10, 50, and Single Disk (RAID 6 and RAID 50 are available only with 3ware RAID controller models that have 8 or more ports) • Support for storage enclosures •...
Page 15: Drive Requirements
Drives must meet SATA-1 (1.5 GB/s) or SATA-2 (3.0 Gb/s) standards. For 9690SA Model Controllers The 3ware 9690SA RAID controller may be connected to up to 128 SAS and/ or SATA drives. If all drives are SAS drives and connections are made to both ports of each SAS drive from the controller (for redundancy and performance), then a maximum of 64 drives may be used.
Page 16: Operating System
• Adequate air flow and cooling • Adequate power supply for drives • 3DM 2 (3ware Disk Manager) displays information in a browser. It requires one of the following browsers: • Internet Explorer 5.5 and later • Mozilla Firefox 1.2 and later •...
Page 17: Understanding Raid Concepts And Levels
For best viewing, screen resolution should be 1024 x 768 or greater, with 16-bit color or greater. For a complete listing of features and system requirements, refer to the 3ware SATA RAID Controller datasheets, available from the website at www.3ware.com/products.
Page 18: Available Raid Configurations
RAID levels 0, 1, 10 and 5 are the most popular. AMCC's 3ware controllers support RAID 0, 1, 5, 6, 10, 50, and Single Disk. The information below provides a more in-depth explanation of the different RAID levels.
Page 19 Fault tolerance is a basic requirement for critical systems like web and database servers. 3ware uses a patented technology, TwinStor®, on RAID 1 arrays for improved performance during sequential read operations. With TwinStor technology, read performance is twice the speed of a single drive during sequential read operation.
Page 20 For example, one sub-unit can be degraded, while another may be rebuilding, or one sub-unit may be initializing, while another is verifying. AMCC 3ware’s implementation of RAID 6 requires a minimum of five drives. Performance and storage efficiency also increase as the number of drives increase.
Page 21 (half of each mirrored pair) and the array will continue to function. Please note that if both halves of a mirrored pair in the RAID 10 array fail, then all of the data will be lost. www.3ware.com...
Page 22 RAID 5 set can fail and the array will continue to function. Please note that if two or more drives in a RAID 5 set fail, then all of the data will be lost. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 23 Figure 7. RAID 50 Configuration Example Single Disk A single drive can be configured as a unit through 3ware software. (3BM, 3DM 2, or CLI). Like disks in other RAID configurations, single disks contain 3ware Disk Control Block (DCB) information and are seen by the OS as available units.
Page 24: Determining What Raid Level To Use
Single disk or hot spare RAID 0 or RAID 1 RAID 0 RAID 1 with hot spare RAID 5 RAID 5 with hot spare RAID 10 Combination of RAID 0, RAID 1, single disk 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 25: Using Drive Capacity Efficiently
5 GB for drives over 45 GB. For example, a 44.3 GB drive will be rounded down to 44 GB, and a 123 GB drive will be rounded www.3ware.com Understanding RAID Concepts and Levels Possible RAID Configurations...
Page 26: Support For Over 2 Terabytes
To change this, the unit has to be recreated. For more information, see “Using Auto-Carving for Multi LUN Support” on page 92. You may also want to refer to Knowledgease article # 13431, at http://www.3ware.com/kb/article.aspx?id=13431. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 27: 3Ware Tools For Configuration And Management
For details about working with 3DM, see “3DM 2 (3ware Disk Manager) Introduction” on page 70. 3DM 2 is the current version of the 3ware Disk Manager. Throughout this documentation, it is referred to interchangeably as 3DM and 3DM 2.
Page 28: Monitoring, Maintenance, And Troubleshooting Features
Commands are available through the 3ware CLI to enable and disable DPM, and to see a range of different statistics. These statistics can be useful to AMCC technical support to help you troubleshoot problems with your RAID controller and units.
Page 29 Write Cache 3DM 2 and CLI. When write cache is enabled, data will be stored in 3ware controller cache and drive cache before the data is committed to disk. This allows the system to process multiple write commands at the same time, thus improving performance.
Page 30: Chapter 2. Getting Started With Your 3Ware Raid Controller
To install your controller, follow the instructions in the installation guide that came with your 3ware controller. If you do not have a hardcopy of the installation manual, it is available in the “doc” folder on your 3ware CD, or you can download it from the 3ware website at support/userdocs.asp.
Page 31 Driver and Firmware” on page 181. Set Up Management and Maintenance Features 3ware RAID controllers include a number of features to help you manage and maintain the controller and your configured units. The default settings for these features allow you to begin using your newly configured units right away.
Page 32 Enabled Enabled Disabled Unspecified Foreground Enabled All (Fast Rebuild/Shutdown) Protection Enabled 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Where to Change 3BM, 3DM, CLI 3BM, 3DM, CLI 3BM, 3DM, CLI 3DM, CLI 3BM, 3DM, CLI 3BM, CLI 3BM, CLI 3BM, CLI 3BM.
Page 33 Although the default Self-test Task Schedule is for 24 hours, self-test tasks are run only at the beginning of that time period and take just a few minutes. For more information about task schedules, see “Scheduling Background Tasks” on page 173. www.3ware.com Default Value Basic - Friday 12:00 am starting...
Page 34: Chapter 3. First-Time Raid Configuration Using 3Bm
If you will install the operating system on and boot from a unit managed through the new 3ware RAID controller, follow the steps in this chapter to use the 3ware BIOS Manager (3BM) to configure the unit and install the driver.
Page 35 Available drives: Exportable Units:Œ 3drive 64K RAID5 Press Alt-3 immediately to bring up the 3ware BIOS Manager (3BM). Normally your 3ware configuration remains on-screen for just a few seconds. However, if a unit has degraded, the screen indicates the problem and remains on your screen longer.
Page 36 Figure 11. Asterisks Next to Selected Drives After all drives for the unit are selected, use the Tab to move to the Create Unit button and press Enter. The Create Disk Array screen appears (see Figure 12). 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 37 In general, use smaller stripe sizes for sequential access (such as video access) and larger stripe sizes for random access (such as a database). www.3ware.com Notes: Striping size is not applicable for RAID 1, because it is a mirrored unit without striping.
Page 38 This is useful if you will be installing your operating system onto the unit and want to have a designated volume for the OS. The remainder of the unit will be created as a separate volume. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 39 (0), or if auto-carving is enabled and the combined size of the drives in your unit is large enough to divide it into multiple volumes. For more information about auto-carving, see “Using Auto- Carving for Multi LUN Support” on page 92. www.3ware.com Basic Steps for Creating a Unit...
Page 40 When you are finished configuring units, press F8 to save the changes and exit 3BM. A warning message asks you to confirm that all existing data on the drives will be deleted. Figure 16. Confirmation Message when Saving and Exiting 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 41 If you are finished creating RAID units, be sure to check the boot sequence for your system, as described under “Checking the Motherboard Boot Sequence” on page 31. www.3ware.com Trade-offs to cancelling initialization: • Performance of these units will be lower until initialization is complete.
Page 42: Specifying A Hot Spare
If a hot spare is already enabled, you can disable it by following the same process. Note: must have the same or larger storage capacity than the failed drive. In order to replace a failed drive in a degraded unit, a hot spare drive 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 43: Making Drives Visible To The Operating System
Unit 0 will be treated as the boot disk.) What Next? The final steps in setting up your RAID units are to load the 3ware driver and make the units available to your operating system. For details, turn to Chapter 4, “Driver Installation.”...
Page 44: Chapter 4. Driver Installation
• “Driver Installation Under VMware ESX 3.x Server” on page 57 Note: installed, and want to update the driver or firmware for your 3ware RAID controller to a newer version, see “Updating the Firmware and Driver” on page 180. www.3ware.com...
Page 45: Driver Installation Under Windows
AMD Opteron or Intel EM64T is also supported. It is recommended that you upgrade to the latest service pack available. A drive or unit managed by the 3ware RAID controller may be configured to be your system’s boot device. Or, you can use units managed by the 3ware controller for secondary storage and boot from another device, such as a disk attached to the motherboard, or other bootable media.
Page 46: Creating A 3Ware Driver Diskette
Driver Installation Creating a 3ware Driver Diskette If you are installing Windows on a new unit or drive managed by the 3ware RAID controller, you may need to create a 3ware driver diskette, unless you are installing Windows 2008 or Vista, in which case you can also use a USB drive or the 3ware CD.
Page 47 When the message “Where do you want to install Windows?” appears, click Insert the media with the 3ware driver. It can be a floppy, USB flash drive, CD, or DVD. Once inserted, select the location of the driver. When the message “Select the driver to be installed” appears, choose...
Page 48: Installing The 3Ware Driver On A Windows System That Boots From A Different Device
Installing the 3ware Driver on a Windows System that Boots from a Different Device If you are installing the 3ware RAID controller on a system that already has a Windows operating system boot device, follow the instructions in this section.
Page 49 Driver Installation Under Windows Figure 18. 3ware Device Driver Installation Wizard Click Next Depending upon your operating system, you will see one of the two following screens. The green checkmarks indicate successful installation of the driver. If unsuccessful, there will be a red checkmark.
Page 50 Plug and Play device, and brings up the Found New Hardware Wizard. This wizard guides you in installing the 3ware driver (see Figure 21). Note that you will see screens for the installation of two drivers during this process.
Page 51 To install the 3ware driver under Windows with the Found New Hardware wizard Click the Next button and respond to the questions the Wizard displays. When the Wizard prompts you to select a device driver, click Have Disk, and then indicate that it is on the CD or floppy.
Page 52 Figure 24. Completing Found New Hardware Wizard After the driver has been installed, continue with the instructions below under “Making Units Managed by a 3ware Controller Available to Windows” on page 41. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 53: Making Units Managed By A 3Ware Controller Available To Windows
Making Units Managed by a 3ware Controller Available to Windows After the 3ware driver has been installed, you need to partition and format the new units or disks. Remove the driver diskette or CD, reboot the system, and log in as the system administrator.
Page 54: Driver Installation Under Linux
These steps assume that you do not have a 3ware 9000 Series card installed in the system already. If you already do and you wish to add a 9690SA or 9650SE to that same system, you will need to upgrade the 3ware driver, 3DM 2, and/or CLI with the current version.
Page 55: Obtaining 3Ware Linux Drivers
64-bit for AMD Opteron and Intel Xeon (EM64T) Determining the Current Version of your 3ware Driver If you already have a 3ware controller installed, you can check the current driver version, using either 3DM 2 or the CLI. (For details, see “Viewing Information About a Controller”...
Page 56: Driver Installation Under Red Hat Linux Or Fedora Core
Linux is already installed on another drive.) Creating a Red Hat Linux Driver Diskette If you are installing Linux on the new drive or unit managed by the 3ware RAID controller, you must create a 3ware driver install diskette. If Linux is already installed on another device, you may install the 3ware kernel driver module from the 3ware software CD-ROM.
Page 57 Note: If Red Hat Linux is already installed and bootable on another drive, turn to “Installing the 3ware Kernel Driver Module on a Red Hat or Fedora Core Linux System that Boots From a Different Device” on page 46. Note:...
Page 58 Installing the 3ware Kernel Driver Module on a Red Hat or Fedora Core Linux System that Boots From a Different Device The steps for installing the 3ware kernel driver module vary slightly, depending on your specific installation requirements. Select the appropriate set of steps below, based on whether: •...
Page 59 For i586 kernels: • For PAE kernels: To install the 3ware driver and update the RAM disk Log in as root and open a console window. Mount the CD which contains the 3ware kernel driver module. To mount the CD, type:...
Page 60 The output should be similar to: Added linux * Reboot. The 3ware kernel driver module will be loaded from the ram disk automatically at boot time. To install the 3ware kernel driver module and load the module manually instead of using a RAM disk Log in as root and open a console window.
Page 61: Driver Installation Under Suse Linux
Creating a SuSE Linux Driver Diskette If you are installing SuSE Linux on a new drive or unit managed by the 3ware RAID controller, you will need to install the 3ware RAID controller driver at the same time as the operating system.
Page 62 Driver Installation You can load the driver from a floppy diskette on which you have installed the driver or from the 3ware CD. If installing SuSE 10.3, you will need to use the 3ware CD. To create a driver install diskette Insert the 3ware software CD into your Linux system.
Page 63 Installing the 3ware Kernel Driver Module on a SuSE Linux System that Boots from a Different Device Log in as root. Edit following line: INITRD_MODULES="reiserfs 3w-9xxx" If you are using SuSE 9.1 or earlier, after the existing 3w-xxx entry, add...
Page 64: Compiling A 3Ware Driver For Linux
If you are using a Linux distribution for which there is not a compiled driver available from 3ware, you can copy the source from the 3ware software CD or download the source from the 3ware website and compile a new driver. For more information, see 3ware knowledgebase article 14546 http://www.3ware.com/KB/article.aspx?id=14546.
Page 65: Driver Installation Under Freebsd
Note: Before installing the 3ware driver, you must have already installed your 3ware RAID controller in the system. Consult the installation guide that came with your controller for how to do this. You can download the installation guide from: http://www.3ware.com/support/userdocs.asp...
Page 66: Creating A Freebsd Driver Diskette
FreeBSD 7.x: • 3ware web site. modules and driver source files for FreeBSD from the 3ware web site at http://www.3ware.com/support/index.asp. Creating A FreeBSD Driver Diskette You will need a driver diskette if you are going to be installing FreeBSD on a...
Page 67: Installing The Kernel Driver Module While Installing Freebsd On A Unit Managed By A 3Ware Raid Controller
Installing FreeBSD on a Unit Managed by a 3ware RAID Controller Use this procedure if your boot unit is going to be managed by the 3ware RAID controller. It describes how to load the FreeBSD 6.3 or FreeBSD 7.0 kernel driver module to enable boot device support and how to then compile the current drivers into the kernel from source files.
Page 68: Installing The 3Ware Kernel Driver On A Freebsd System That Boots From A Different Device
Tip: Install FreeBSD on the drive attached to the mother board before installing the 3ware RAID controller. This avoids the possibility of installing to the wrong drive or unit. Get the latest driver source files for your version of FreeBSD. See “Obtaining 3ware Linux Drivers”...
Page 69: Driver Installation Under Vmware Esx 3.X Server
Driver Installation Under VMware ESX 3.x Server This section provides details about how to install the driver for your 3ware RAID controller under VMware ESX Server 3.x and make the RAID units available to the operating system. It is organized into these sections: •...
Page 70: Installing The Driver When Your Secondary Storage Will Be Managed By The 3Ware Raid Controller
3ware RAID controller Use this procedure if the RAID unit or units managed by your 3ware RAID controller will be for secondary storage. In this case, VMware ESX Server 3.x is installed on and boots from a different device.
Page 71 CD from the drive. Reboot the server. You can now create one or more RAID units. Instructions are available in the 3ware SAS/SATA RAID Software User Guide, Version 9.5, under “Configuring Units” on page 85. Note: If you wish to verify successful installation of the driver, you can use one of...
Page 72: 3Ware Bios Manager (3Bm) Introduction
Starting 3BM You access 3BM during the start-up process for your computer. Power up or reboot your system. While the system is starting, watch for a screen similar to the 3ware BIOS screen below. Figure 26. 3ware BIOS Screen ----Press <Alt-3> to access 3ware BIOS Manager ---- 3ware ATA RAID Controller: 9690SA-4I4E BIOS: BE9X X.XX.XX.XXX...
Page 73 8000-series board, press Although similar to 3BM, some screens and features are different for the 7000/ 8000-series. For detailed information, see the version of the 3ware Escalade ATA RAID Controller User Guide that supports the 7000 and 8000 series controllers.
Page 74: Exiting The 3Bm Configuration Utility
If you want to exit without saving changes, type If you change your mind and want to save the changes, type Warning Message When you Start 3BM key. Esc. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 75: Working In The 3Bm Screens
For example, a RAID 5 unit with two or more drives missing would appear in this list. www.3ware.com Changes made to controller policies are saved when you leave the is not required to save those changes. For more about...
Page 76 Use these keys Up and Down Arrow Keys Left and Right Arrow Keys Tab and Shift+Tab Enter or the Spacebar Enter Up and Down Arrow Keys Alt+A Shift+ 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 77 Return to starting values for this session in the 3ware BIOS Manager Rescan the controller and update the status of units and drives Return to the main 3ware BIOS Manager screen, from the Advanced Details screen Move a highlighted unit up or down in the...
Page 78: Adjusting Bios Option Settings
. Sets the number of seconds that BIOS loading will pause to . When you have many drives attached to a controller 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Settings No Key Wait Key...
Page 79 During the boot process, you can also bypass loading of the BIOS for all controllers for one time only by pressing from a non-3ware device without having to change the system’s boot order. Changing BIOS Settings You can change the BIOS settings from the Bios Option Settings screen in 3BM.
Page 80: Displaying Information About The Controller And Related Devices
• “Viewing a List of Enclosures” on page 207 • “Viewing Information About a Phy” on page 97 To return to the main screen • Press Enter Enter 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 and press Information Enter...
Page 81: Getting Help While Using 3Bm
You can get help with using 3BM while you are in the BIOS manager. • Press A description of the basic 3BM tasks appears. When you’re finished using help, press www.3ware.com at any time. Alt-F1 Getting Help While Using 3BM to close the help window.
Page 82: 3Dm 2 (3Ware Disk Manager) Introduction
Note: OpenSSL Toolkit (http://www.openssl.org/). 3ware Disk Manager 2 (3DM 2) allows you to manage and view the status of your 3ware RAID controllers and associated drives. There are two parts to 3DM: a process, that runs in the background on the computer where you have installed your 3ware controller, and a web application that can be used to access it.
Page 83: Browser Requirements For 3Dm
Mozilla release notes recommend adding a comma-separated list of ports to default/all.js (in your Mozilla installation directory). For example, to unblock port 888, add the following line: pref(“network.security.ports.banned.override”, “888”) This file is located at: /usr/lib/mozilla/defaults/pref/all.js www.3ware.com Browser Requirements for 3DM...
Page 84: Installing 3Dm
3DM 2 (3ware Disk Manager) Introduction Installing 3DM 3DM 2 can be installed from the 3ware CD that came with your 3ware RAID controller. You can also download the current version from the website at http://www.3ware.com/support/download.asp. Details about the installation are described in Appendix B, “Software Installation”...
Page 85 The default URL is https://localhost:888/ If remote access is enabled, you can also replace “localhost” with the IP address of the computer that contains the 3ware controller. For example: https://<IP address>:888/ The first time you start 3DM, when the security certificate message displays, click not see the security message each time you start 3DM.
Page 86: Managing The 3Dm 2 Daemon Under Linux, Vmware, And Freebsd
On the system on which 3DM is installed, login as Administrator. Open Start/Play Note: If you close your browser, 3DM continues to run in the background on the system. start|stop|restart start|stop|restart Control Panel>Administrative Tools>Services>3DM2 icon. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 and select...
Page 87: Viewing 3Dm Remotely Using A Web Browser
Viewing 3DM Remotely Using a Web Browser When remote administration is enabled on the 3DM 2 Settings page, you can use 3DM to check status and administer your 3ware RAID controller from a browser on any computer, over an internet connection.
Page 88: 3Dm Menus
The main area of the page provides summary or detail information about your 3ware RAID controller and the resources connected to it. As you work in 3DM, the Messages area just below the menu bar displays information about the results of commands you have selected.
Page 89 3DM. The Help is context- sensitive, so you first see information about the page you now have in view. A Table of Contents and Index are available to help you find other information. www.3ware.com gives you access to tasks used for managing page.
Page 90: Viewing Information About Different Controllers
3DM 2 (3ware Disk Manager) Introduction Viewing Information About Different Controllers If you have more than one 3ware RAID controller in the system, you select the one you want to see details about from the drop-down list at the right of the menu bar.
Page 91: 3Dm Screens And What They're Used For
Working with the 3DM Screens Description Provides basic information about each 3ware RAID controller in your system. To see this page, click Summary in the menu bar. Provides detailed information about the current controller. To see this page, choose Information > Controller Details from the menu bar.
Page 92 To view this page, choose Monitor > Battery Backup on the menu bar. Lists the installed and supported enclosures attached to your 3ware controller. To view this page, choose Monitor > Enclosure Support on the menu bar. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 93: Setting Up 3Dm Preferences
User access level allows the user to view pages within 3DM. These passwords work independently of each other. The default password for both the User and Administrator is “3ware”. Passwords are case sensitive. You can only change passwords if you are logged in as Administrator. If you change the Administrator password, you will be automatically logged out, and must log back in with the new password.
Page 94: Managing E-Mail Event Notification
Click the Managing E-mail Event Notification 3DM can notify you when the 3ware RAID controller requires attention, such as when a disk unit becomes degraded and is no longer fault tolerant. E-mail event notification can only occur while 3DM is running, so it is recommended that the 3DM process be left running in the background on the system that contains the 3ware RAID controller.
Page 95: Configuring The Vmware Firewall To Allow Email Notification
Notification You can select an option in 3DM 2 to allow email notification of alarms and other events reported by the 3ware RAID controller. However, in order to receive email notification when using VMware, you will need to configure the VMware firewall to allow outgoing email, as all ports are blocked by default.
Page 96: Enabling And Disabling Remote Access
Disabled Allow Remote Connections on the menu bar. 3DM 2 Settings section of the 3DM 2 Settings page, enter the port Listening Port # Listening Port field. Change Port 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 field.
Page 97: Setting The Frequency Of Page Refreshes
Setting the Frequency of Page Refreshes Since the status of the drives attached to your 3ware RAID controller can change while you are viewing information about them in 3DM, it is important to refresh the page information regularly. That way you can be assured that the information you see in 3DM is current.
Page 98: Configuring Your Controller
Viewing Information About a Controller You can check the controller model, serial number, firmware and driver versions, and the status of the 3ware RAID controller in your computer. If you have more than one controller in your system, you can easily view information about each one using 3DM.
Page 99 IP or URL you entered in the browser address bar. to bring up the Alt-3 3ware BIOS Manager (3BM) Note: If you accidentally bypass display of the controller you want to Ctrl-Alt-Del work with, press...
Page 100: About Controller Policies
Determines whether the Auto Rebuild policy is enabled or Determines whether the auto-carving policy is enabled or (Referred to as Carving Factor in 3BM) Sets the size for Spin-up allows drives to be powered-up into the 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Enter...
Page 101 3DM. Some additional policies can be set at the unit level. For more information, see “Setting Unit Policies” on page 116. www.3ware.com Number of drives per spin-up . These policies can only be set using 3BM or the CLI. This policy does not apply to drives attached to an expander.
Page 102: Viewing Controller Policies
Figure 38. 3DM Controller Settings Page section at the bottom of the Controller Settings page (See Management > Controller Settings 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Other from the menu bar.
Page 103: Setting The Auto Rebuild Policy
You can enable or disable the Auto-Rebuild policy through 3DM or 3BM. www.3ware.com Setting the Auto Rebuild Policy Settings...
Page 104: Using Auto-Carving For Multi Lun Support
(known as the carve size) is created as multiple volumes that can be addressed by the operating system as separate volumes. These chunks are sometimes known as multiple LUNs (logical units). However, throughout the 3ware documentation, they are referred to as volumes.
Page 105 2 TB; you can change this to a setting in the range of 1 TB to 32 TB (1024 GB to 32768 GB). 3ware firmware supports a maximum of 32 volumes per controller, up to a total of 32TB.
Page 106 • If you create a bootable unit that has multiple volumes, the first volume can be used as the boot device. • Changing the auto-carve policy does not affect existing units. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 107: Setting The Size Of Volumes Created With Auto-Carving
Not all SATA drives support staggered spinup. If you enable staggered spinup and have drives that do not support it, the setting will be ignored. You can change these settings in 3BM or using the CLI. www.3ware.com Setting the Size of Volumes Created with Auto-Carving Management > Controller Settings...
Page 108: Exporting Jbod Disks
You will notice a short delay as 3BM makes the policy changes. Exporting JBOD Disks By default, JBOD disks (unconfigured disks) connected to the 3ware RAID controller are not exported to the operating system. This means that any drives you leave unconfigured are not seen by the operating system, and cannot be used for storage.
Page 109: Viewing Information About A Phy
Note: If you enable the Export JBOD Disks option, the controller recognizes and displays as JBODs any drives that were previously connected to 3ware 7000/8000- series controllers as JBODs. Drives that were previously connected to a 9000- series controller and configured will not be seen as JBODs.
Page 110 On the Controller Phy Information page, use the arrow keys to select the Phy you want to see details about. The information displays on the right. Figure 42. Controller Phy Information page Information and press Phys Enter 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 and press Enter...
Page 111: Changing The Phy Link Speed
The link speed is now reset. For details about the information displayed on this screen, see “Controller Phy Summary page” on page 223. Figure 43. Controller Phy Summary page www.3ware.com Link Control drop-down menu, select the desired speed: 3 Gbps, Changing the Phy Link Speed...
Page 112 Figure 44. Controller Phy Policies page Settings Phy Policies Enter to display a popup of the possible settings, select the one you again. Enter 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 and press Enter and press Enter...
Page 113: Configuring Units
Configuring Units This section includes information and procedures on configuring units attached to your 3ware RAID controller. It is organized into the following topics: • Configuring a New Unit • Creating a Hot Spare • Naming a Unit • Setting Unit Policies •...
Page 114: Configuration Options When Creating A Unit
Policies” on page 116. Note: If you will install the operating system on and boot from a unit managed through the new 3ware RAID controller, see Chapter 3, “First-Time RAID Configuration Using 3BM.” Drives to be included in the unit You may include from one to thirty-two drives in the unit, depending on the number of drives available and the model of the controller you have.
Page 115 For more information about auto-carving, see “Using Auto-Carving for Multi LUN Support” on page 92. This feature can only be specified in 3BM and CLI. www.3ware.com Creating a unit writes the DCB and makes any earlier data on the drives Configuring a New Unit...
Page 116 Carving policy, these units will be created first, and then the carve size will be used to segment the remaining drive space into additional volumes. For details, see the /cx add command in the 3ware SAS/SATA RAID Controller CLI Guide.
Page 117: Creating A Unit Through 3Dm
Click A window similar to the one below shows the drives you selected, and lets you specify configuration settings. www.3ware.com Management > Maintenance Management > Maintenance. Create Unit Configuring a New Unit...
Page 118 (up to 21 characters, Name , and Auto Verify Overwrite ECC policy and Rapid RAID Recovery 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Stripe Size . You can also set the policy.
Page 119: Creating A Unit Through 3Bm
For details, see “Partitioning, Formatting, and Mounting Units” on page 111. Creating a Unit through 3BM In 3BM, configuration tasks start from the main 3ware BIOS Manager screen shown in Figure 48. Figure 48. 3BM Main Display...
Page 120 Create Unit. screen, make sure that the proper drives are 3ware Disk Array Enter and type a name for the unit; then press 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Alt-A to select to the Create Unit...
Page 121 Boot Volume Size. If desired, you can change the auto-carving policy or the carve size on the Policies page. For more information, see “Using Auto-Carving for Multi LUN Support” on page 92. www.3ware.com to the field and press RAID Configuration...
Page 122 For more information, see “About Initialization” on page 158. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 to save...
Page 123: Ordering Units In 3Bm
Choose menu. Select Select Follow the steps that appear on-screen to write a signature to the drive. Right-click on the drive and select www.3ware.com key to move the unit up the list; press the Page Up from the menu: Start...
Page 124 Windows systems cannot convert basic disks into dynamic disks after the file system has been created. Depending on the version of Linux you are using, some of the following parted command outputs will be slightly different. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 125: Creating A Hot Spare
3DM. You can also have 3DM send you an email about this. See “Managing E-mail Event Notification” on page 82. It is a good idea to create a hot spare after you create a redundant unit. www.3ware.com Creating a Hot Spare parted...
Page 126: Specifying A Hot Spare Through 3Dm
For example, one drive might be 122 GB, and the other 123 GB, even though both are sold and marketed as “120 GB drives.” 3ware drive coercion uses the same capacity for both of these drives so that one could replace the other.
Page 127: Specifying A Hot Spare Through 3Bm
Make sure the appropriate controller is selected in the drop-down list at the right of the menu bar. Choose In the for which you want to change the name. www.3ware.com Available Drives Management > Controller Settings Unit Names section of the Controller Settings page, locate the unit...
Page 128: Setting Unit Policies
Enter to the button and press Enter Management > Controller Settings Determines whether write cache is enabled for the unit. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Enter Enter and press Enter field is already Array Name to select it.
Page 129 Recovery is disabled for the unit, it cannot be re-enabled. For details, see “Rapid RAID Recovery” on page 126. www.3ware.com Determines whether the unit will be automatically verified at Determines whether command queuing is enabled for the unit.
Page 130: Enabling And Disabling The Unit Write Cache
BBU, it is advisable to have an Uninterruptible Power Supply (UPS). Write cache can be turned on or off for individual units in 3DM, CLI, and 3BM without changing the configuration or losing data from the drives. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 131 An asterisk appears in the left-most column to indicate that it is selected. On the pop-up menu, select In the Configure Disk Array screen, Settings www.3ware.com Management > Controller Settings Unit Policies section of the Controller Settings page, check the...
Page 132: Enabling Or Disabling Auto Verify For A Unit
You can start a verify manually at any time. See “Starting a Verify Manually” on page 165. to display the choices, use the Enter Enter again to choose it. button and press Enter to select it. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 to select the arrow keys to save them and exit...
Page 133: Setting Overwrite Ecc (Continue On Source Error When Rebuilding)
Under Windows, you can do this by right- clicking on the Drive and choosing Properties; then on the Tools tab, click Check Now. Under Linux and FreeBSD use www.3ware.com Management > Controller Settings Unit Policies...
Page 134: Enabling And Disabling Queuing For A Unit
Configure Disk Array Enter to display the choices, use the to the button and press Enter 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 from the menu bar in 3DM. Enter and press Enter to the field Continue on...
Page 135: Setting The Storsave Profile For A Unit
StorSave Profile. Three profiles are provided: Protection (maximum data protection), Performance (maximum performance, less data protection), and Balanced (a middle ground). The default is Protection. www.3ware.com Management > Controller Settings Unit Policies section of the Controller Settings page, enable...
Page 136 Disabled . The FUA bit is a way that the RAID . Write journaling tracks the writing of data to disk and 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Performance Maximum performance for the unit, but less data protection.
Page 137: Setting The Storsave Profile Through 3Dm
On the pop-up menu, select In the The current setting—Protection, Balanced, or Performance—is shown. (The default setting is Protection.) www.3ware.com . In the event that a unit degrades, the page. Management > Controller Settings section of the Controller Settings page, select the...
Page 138: Rapid Raid Recovery
(labeled Fast Rebuild/Shutdown in 3BM) will apply the policy to both rebuilds and unclean shutdowns. will apply only to rebuilds. Disable Rebuild 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 to select the arrow keys to select it. to save them and exit...
Page 139 A warning message appears, asking you to confirm your selection. Type ‘Y’. Make any other unit configuration changes you wish to implement and press www.3ware.com Management > Controller Settings section of the Controller Settings page, select Unit Policies from the Rapid RAID Recovery dropdown menu.
Page 140: Changing An Existing Configuration By Migrating
In this example, the migration is from a 3-drive RAID 0 to a 4-drive RAID 5, with both having the same stripe size. As can be seen, every piece of user data is moved from its original physical location. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 141 Table 10: Valid Migration Paths Source Single Spare Note: Rapid RAID Recovery will be disabled on any unit that is migrated. www.3ware.com Changing An Existing Configuration by Migrating Destination Single Spare...
Page 142: Changing Raid Level
It is important that you allow migration to complete before removing any Management > Maintenance The unit to be migrated must be in a normal state (not degraded, initializing, or rebuilding) before starting the migration. Migrate Unit button. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 143: Expanding Unit Capacity
If desired or necessary, select the appropriate RAID level. Click The Maintenance page updates to show the newly reconfigured unit. The Status column title indicates that Migration is in progress. www.3ware.com Changing An Existing Configuration by Migrating Management > Maintenance. Migrate Unit...
Page 144: Informing The Operating System Of Changed Configuration
Start > Administrative Tools > Computer , and select Disk Management. <enter>, sync <enter>. Management > Maintenance button. Remove Unit 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Remove the logical drive sync <enter>, umount <mount and select the button. The new Rescan...
Page 145: Deleting A Unit
BIOS level already, you can shut down the computer and physically move the drives to another 3ware 9000 series RAID controller. When you restart your system, the controller will recognize the unit. For more information see “Moving a Unit from One Controller to Another”...
Page 146: Deleting A Unit Through 3Dm
If a unit is not unmounted and you delete it, Start > Administrative Tools > Computer , and select Disk Management. Management > Maintenance Delete Unit 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Maintenance page. Be Remove the logical drive...
Page 147: Deleting A Unit Through 3Bm
At the main 3BM screen, select the unit in the list of Exportable Units by highlighting it and pressing An asterisk appears in the left-most column to indicate that it is selected. On the make sure it is the one you want to delete. www.3ware.com Enter Space to the Delete Unit...
Page 148: Removing A Unit
It is important to remove the unit through software, before removing it 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 key to save your changes, or press and then...
Page 149: Removing A Unit Through 3Dm
If the drive is not in a hot swap bay, power- down the system and ground yourself before making changes to the hardware. www.3ware.com Note: If your drives are not in hot swap bays, you do not need to remove a unit via 3DM.
Page 150: Removing A Unit Through 3Bm
Moving a Unit from One Controller to Another After you have configured a unit on a 3ware 9000 series controller, you can move it to a different 3ware 9000 series controller, and retain the configuration on the new controller. This is referred to as “array roaming.”...
Page 151: Moving Units From An Earlier 9000 Series To A 9650Se Or 9690Sa Controller
Caution: 8506, and you move the drives to a new controller, such as a 9690SA, you must first convert the units from 7xxx/8xxx format to 9xxx format using a 3ware utility available from 3ware Technical Support. You cannot move drives back from a 9690SA controller to an older controller and maintain the data.
Page 152 Some operating systems (for example, Windows 2003) will allow the unit(s) attached to the controller to be used at this point without an additional reboot. Remove old 3DM and CLI files and install new versions. mkinitrd command. mkinitrd command. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 153: Moving Units From An 8000 Controller To A 9000 Controller
Moving Units from an 8000 Controller to a 9000 Controller It is possible to move your RAID units from a 3ware 8000 series RAID controller to a 3ware 9000 series controller. You will then have the advantages of the 9000 series controller.
Page 154: Moving Legacy Jbod Units To A 9000 Controller
Power down the system, disconnect the drives from the 8000 controller and remove that controller from the system. Attach the drives to the 9000 board. Reboot the system and enter the 3ware 9000 series BIOS (3BM) by pressing Alt-3. Enable the Export JBOD policy on the Policy screen. Press the To move legacy JBOD units under Linux or FreeBSD Upgrade your driver to the 9000 series driver.
Page 155: Removing A Drive
If you have hot swappable drives in a carrier or an enclosure and you want to physically remove a drive from your system without powering it down, you should first remove it through the 3ware software. Follow this procedure if you know that a drive is developing a problem and you want to replace it, or to replace a drive which has already failed.
Page 156 If you removed a drive that was part of a unit, the unit will become degraded, as shown in (Figure 60). Figure 60. Result of Removing Drive from Unit in 3DM Management > Maintenance Remove Drive links appear next to all drives 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 link Remove Drive...
Page 157: Rescanning The Controller
To rescan the controller through 3BM From the main 3BM screen, press Alt-r. You are warned that any configuration changes you have made in 3BM will be lost. Type www.3ware.com Maintenance Management > Maintenance Rescan Controller Maintenance for Yes to rescan the controller.
Page 158: Maintaining Units
In addition, 3ware BIOS Manager (3BM) and 3ware Disk Manager (3DM) provide tools to let you check unit and drive status, and manually start background maintenance tasks. 3DM also lets you review alarms and errors and schedule background maintenance tasks.
Page 159 “Drive Statuses” on page 151 If you use a supported enclosure with enclosure services, the LEDs on your enclosure may also provide some status information. For details, see “Enclosure Drive LED Status Indicators” on page 149. www.3ware.com Checking Unit and Drive Status through 3DM...
Page 160: Viewing A List Of Drives
Maintaining Units Viewing a List of Drives You can see a list of drives connected to your 3ware RAID controller, and see additional detail about each of those drives. To view a list of drives in 3DM • Choose On the Drive Information page, you can access details about any of the drives listed by clicking the link for that drive in the For more information about the Drive Information page, see page 219.
Page 161: Enclosure Drive Led Status Indicators
Color Solid green Blinking green Black Solid Amber Blinking amber www.3ware.com Checking Unit and Drive Status through 3DM You can scroll both sections of the Drive Information page to bring http://www.3ware.com/products/sys_compatibility.asp Drive Status Identify This occurs when you have used the Identify command in 3DM to locate a particular drive or unit.
Page 162: Unit Statuses
Drive fault This drive has failed. You should replace it and rebuild the unit. Predicted drive fault 3ware software predicts that this drive will fail soon. You may want to replace it. The unit is optimal and is functioning normally.
Page 163: Drive Statuses
When one of the drives in a fault-tolerant unit fails or is removed or unplugged, the unit is said to be degraded. www.3ware.com The unit is in the process of migrating, however One or more drives in the redundant unit is no longer being This is a condition where one or more drives are missing The drive is fine and is functioning normally.
Page 164: About Inoperable Units
3DM. On the Drive Information page, identify the drive you want to physically locate. in the 3BM screens and Not In Use Information > Drive Information 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 in the Degraded from the main menu in...
Page 165 The LEDs for the drives in the selected unit begin blinking. When you no longer need to see the LEDs, return to this page and uncheck the www.3ware.com Locating a Drive by Blinking Its LED from the main menu in 3DM. On the Monitor >...
Page 166: Alarms, Errors, And Other Events
Maintaining Units Alarms, Errors, and Other Events 3ware provides several levels of detail about alarms, errors, and other events. This information is available through the 3DM web application and the CLI. On Windows systems, the WinAVAlarm alert utility can also be used to notify you of events.
Page 167: Using The Alert Utility Under Windows
If your 3ware RAID controller is installed in a Windows system, the WinAVAlarm alert utility can notify you of events immediately with an audible alarm and a popup message. For details, see “Using the Alert Utility Under Windows” on page 155.
Page 168 3DM Alarms page allows you to easily access online help associated with the events. Click button. Audio Off . This can be useful when you receive a message, because the to close the window and accept any changes you have made. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Open...
Page 169: Downloading An Error Log
You can download an error log containing information from the firmware log. This can be useful when troubleshooting certain types of problems. For example, you might want to send the saved file to 3ware Customer Support for assistance when troubleshooting.
Page 170: Background Tasks
Configuration by Migrating” on page 128. About Initialization For 3ware SATA RAID controllers, initialize means to put the redundant data on the drives of redundant units into a known state so that data can be recovered in the event of a disk drive failure. This is sometimes referred to as background initialization or resynching, and does not erase user data.
Page 171 (See “Setting Background Task Rate” on page 172.) You can also postpone initialization until a scheduled time. (See “Scheduling Background Tasks” on page 173). www.3ware.com Background Tasks...
Page 172: Initialization Of Different Raid Types
However, RAID 50 with a grouping of 5 or more disks in a subunit do need to be initialized for full performance. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 173 (or set of drives). Table 12: Initialization Requirements for Different RAID Configurations Initialization Required for Highest Performance? www.3ware.com RAID Configurations Single drive RAID 0 RAID 1 RAID 10 RAID 5 with 3 or 4 disks...
Page 174: About Verification
Performance? Background Initialization After Power Failure The 3ware controller detects and handles power failures, using a mechanism that ensures that redundant units have consistent data and parity. When a redundant unit is unexpectedly shutdown, there is a possibility some data and parity may be inconsistent.
Page 175 For RAID 5, RAID 6, and RAID 50, this involves recalculating and rewriting the parity that was incorrect. AEN 36 ( detected and fixed data/parity mismatch” www.3ware.com Background Tasks “Verify ) is posted to the Alarms page.
Page 176: Using Auto Verification
How Errors Are Handled Verification makes use of the same error checking and error repair techniques used during ordinary use of drives configured through 3ware RAID controllers. When verification encounters an error, the controller typically retries the command.
Page 177: Starting A Verify Manually
3DM or 3BM. (See “Enabling or Disabling Auto Verify for a Unit” on page 120 and “Scheduling Background Tasks” on page 173.) Note: If the unit has not previously been initialized and you manually select Verify Unit in either 3BM or 3DM, the initialization process starts www.3ware.com Background Tasks...
Page 178 Maintenance page, select the unit Unit Maintenance Verify Unit link appears next to the unit on the Maintenance page. If link appears.) to the button and press Maintain Unit and press Verify 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Enter Enter...
Page 179: Rebuilding Units
Up to half of the drives in a RAID 10 unit can become defective and still have the user data retained, as long as the failed drives are only half of each mirrored pair. A RAID 5 unit can have one drive fail before becoming inoperable. www.3ware.com Background Tasks...
Page 180: Rebuilding A Unit Through 3Dm
4 to select another drive. Properties Tools ; then on the fsck /dev/sda1 Management > Maintenance Unit Maintenance section of the Maintenance page, select the Rebuild Unit 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Check Now Under tab, click button.
Page 181: Rebuilding Units Through 3Bm
Reboot the system and start 3BM. A red message box informs you that the unit is degraded, and suggests some possible approaches. Figure 69 shows an example of a degraded- array message. www.3ware.com Scheduling in the 3BM screens. Not In Use...
Page 182 Maintain Unit button and press Rebuild from the pop-up menu and press 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Not in Use , the drive may drive intact. Simply Not in Use ) and then select the...
Page 183 You are returned to the main screen; “Rebuilding” appears next to the unit you selected. Press The unit will begin rebuilding about ten minutes after the operating system finishes loading and the 3ware driver has loaded. www.3ware.com to select the button to continue.
Page 184: Cancelling A Rebuild And Restarting It With A Different Drive
Maintenance page. Remove Drive Management > Controller Settings Background Task Rate section of the Controller Settings page, 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 from the menu bar.
Page 185: Background Task Prioritization
Adding a New Task Schedule Slot • Selecting Self-tests to be Performed Tip: If you want to change a task schedule window, you first remove the schedule item and then add it back with the desired day, time, and duration. www.3ware.com Scheduling Background Tasks...
Page 186: Viewing Current Task Schedules
(Migration and initialization tasks follow the Rebuild Task schedule.) To view Verify Tasks or Self-test Tasks, select it from the drop-down list at the top of the page. from the menu bar. Management > Schedule 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Scheduling...
Page 187: Turning On Or Off Use Of A Rebuild/Migrate Task Schedule
You can easily disable a current Rebuild/Migrate schedule without deleting the schedule itself. To turn on or off use of the current Migrate/Rebuild task schedule Choose The Scheduling page appears, showing the schedule for Rebuild/Migrate Tasks. www.3ware.com from the menu bar. Management > Schedule Scheduling Background Tasks...
Page 188: Selecting Advanced Or Basic Verify Schedules
Ignore Schedule Management > Schedule from the menu bar. Verify Tasks as the verify schedule. Basic Advanced 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 189: Adding A New Task Schedule Slot
The page refreshes and the new schedule is added to the list. Note: The scheduled tasks can be added in any order. For example a new task scheduled for Tuesday (slot-2) will preempt the task originally scheduled for Wednesday (slot-1). www.3ware.com from the menu bar. Management > Schedule button. Remove Checked Management >...
Page 190: Selecting Self-Tests To Be Performed
Maintaining Units Selecting Self-tests to be Performed For 3ware RAID controllers older than the 9690SA, two self-tests can be set: one to check whether UDMA Mode can be upgraded (PATA drives only), and another to check whether SMART thresholds have been exceeded. For the 9690SA, you can only check the SMART thresholds for drives.
Page 191: Chapter 10. Maintaining Your Controller
Maintaining Your Controller This section contains instructions for how to perform tasks that help you maintain your controller, including: • Determining the Current Version of Your 3ware Driver • Updating the Firmware and Driver • Downloading the Driver and Firmware •...
Page 192: Updating The Firmware And Driver
Firmware” on page 181. To update the firmware • The 3ware CD contains a bootable DOS firmware update program that will work for most PC-based systems. See “Updating the Firmware Through DOS Using the 3ware Bootable CD” on page 183.
Page 193: Downloading The Driver And Firmware
GUI in it’s default installation. For details, “Updating 3ware Drivers under VMware” on page 202. Downloading the Driver and Firmware You can download the latest drivers and firmware from the 3ware website, at http://www.3ware.com/support. Note: Information in this section applies to updating drivers and firmware for the 9690SA and 9650SE drivers for other 3ware controller models and associated release notes.
Page 194: Updating The Firmware Through 3Dm 2
“Updating the Firmware Through DOS Using the 3ware Bootable CD” on page 183 Updating the Firmware Through 3DM 2 You can use 3DM 2 to update the 3ware RAID controller firmware for any operating system that has a graphical user interface such as Windows or X Windows.
Page 195: Updating The Firmware Through Dos Using The 3Ware Bootable Cd
The 3ware RAID controller firmware is updated. Updating the Firmware Through DOS Using the 3ware Bootable CD The 3ware CD can function as a bootable DOS firmware update program that will work for most PC-based systems. To update the firmware through DOS Start your computer with the 3ware CD in your CD-ROM drive and the BIOS set to boot from CD-ROM.
Page 196: Updating The 3Ware Driver And Firmware Under Windows
In addition, if you boot from a unit on a 3ware RAID controller, updating the driver will require that you restart the system. To update the 3ware driver and firmware using the update utility Download and extract the driver files, as described under “Downloading...
Page 197 Figure 73. Update Utility Progress Dialog (System Check) When the 3ware Driver/Firmware Update dialog box appears, it shows available updates for the device driver and for the firmware. Figure 74. Update Utility Showing Available Drivers If either your driver or firmware is current, the screen reflects that.
Page 198 Maintaining Your Controller Figure 75. Update Utility Showing Drivers Already Current If the firmware image is not found with the driver files, the 3ware Driver/ Firmware Update dialog box will show only the driver as available. Figure 76. Update Utility Showing Only Driver Available If the driver is not found, the 3ware Driver/Firmware Update dialog box will show only the firmware as available.
Page 199 Yes to do so. (If you were working from a driver diskette, be sure to remove the floppy diskette before Windows starts again.) www.3ware.com Updating the Firmware and Driver Note: If you have multiple controllers in your system, your screen will look slightly different, so that you can update the firmware for one or all controllers.
Page 200: Using The Update Utility With Multiple Controllers
To update the firmware on multiple controllers Follow steps 1 through 5 above, under “Updating the 3ware Driver and Firmware Under Windows” on page 184. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 201: Updating The 3Ware Driver Under Windows
Firmware Under Windows.” Updating the 3ware Driver Under Windows If you prefer, you can update the 3ware driver through the Windows Device Driver Manager, instead of using the Update Utility described above. The screens here are from Windows XP. The Windows 2003, 2008, and Vista screens are similar.
Page 202 Maintaining Your Controller Backup any critical data prior to updating the 3ware driver. Log in to your system as system administrator. From the Start menu, open the Control Panel window. In the Control Panel window, double-click on the System icon.
Page 203 “Install from a list or specific location (Advanced)” and then click Next. Figure 83. Upgrade/Install Device Driver Wizard 13 At the next screen (Figure 84) choose “Don’t search. I will choose the driver to install” and click Next. www.3ware.com Updating the Firmware and Driver...
Page 204 15 When the Install from Disk dialog box appears (Figure 86), enter the correct path name to the driver. If you created a driver diskette, insert it now. (The path will be A: if you are using a diskette in the A drive.) 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 205 17 If the Digital Signature Not Found screen appears, click Yes to continue and follow the instructions to complete the driver installation. 18 When the Completing the Hardware Update Wizard screen appears, click Finish. www.3ware.com Updating the Firmware and Driver...
Page 206 Figure 88. Found New Hardware Screen 20 Choose “No, not this time” and click Next. At the next screen, leave the selection as “Install the software automatically.” Click Next and follow the prompts on the screen. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 207: Updating The 3Ware Driver Under Red Hat Or Fedora Core
Figure 89. Completing Found New Hardware Wizard Updating the 3ware Driver Under Red Hat or Fedora Core The following steps describe how to update the 3ware driver under Red Hat. Note: Pre-compiled, tested, and supported drivers are no longer available for older RedHat or Fedora Core Linux releases using the 2.4 kernel.
Page 208 The name of the module you will copy ( /3w-9xxx.ko /lib/modules/ /kernel/drivers/scsi/3w-9xxx.ko /3w-9xxx.smp /lib/modules/ /kernel/drivers/scsi/3w-9xxx.ko /3w-9xxx.big /lib/modules/ /kernel/drivers/scsi/3w-9xxx.ko /3w-9xxx.hug /lib/modules/ /kernel/drivers/scsi/3w-9xxx.ko <kernel string> <kernel string> <kernel string> bigmem 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 3w-9xxx.* ) varies, .img <kernel string> smp.img <kernel string> bigmem.img <kernel...
Page 209: Updating The 3Ware Driver Under Suse
You should see a printout of kernels that are able to boot on this system after running lilo. Updating the 3ware Driver Under SuSE The following steps describe how to update the 3ware driver under SuSE. Note: Pre-compiled, tested, and supported drivers are no longer available for older SuSE Linux releases using the 2.4 kernel.
Page 210 If you are using lilo, use lilo to update to the boot loader. You should see a printout of kernels that are able to boot on this system after running lilo. 10 Reboot, if booted from the 3ware controller. Otherwise, continue with step 11. The driver is now updated.
Page 211: Updating 3Ware Drivers Under Freebsd
Use this procedure if module drivers are not available for your version of FreeBSD (pre 6.3) or if you wish to update your kernel from driver source files. To obtain source files, see “Obtaining 3ware FreeBSD Drivers” on page 53 . Unpack /sys/dev/twa and the Makefile Go to depending on whether you have a 32-bit or 64-bit version of FreeBSD.
Page 212 Compiling and Loading the Driver as a Module using kldload If you want to use a driver module and 3ware does not supply one for your version of FreeBSD, use the following procedure. If you just want to install a 3ware-supplied module, see “Updating the 3ware Kernel Driver Module...
Page 213 Build the cd /sys/modules/twa make To load the driver as a module In the current configuration file under /usr/src/sys/amd64/conf 3ware 9000 series the kernel. Rebuild the kernel. Run command file: (GENERIC, SMP, PAE, or your custom config), followed by: cd ../compile/<...
Page 214: Updating 3Ware Drivers Under Vmware
The Battery Backup Unit (BBU) is an add-on card that can be attached to most 3ware 9000 RAID controllers to supply power from a battery pack in the event of a system power loss. This allows the controller to use write-caching for optimal performance and to preserve data in the event of a system power failure.
Page 215: Testing Battery Capacity
While running the battery test and until charging is completed, write cache is temporarily disabled. • For how to replace the battery, see the installation guide that came with your controller. Documentation is available online at: http://www.3ware.com/support/userdocs.asp www.3ware.com Testing Battery Capacity...
Page 216 After the voltage drops to a point, it will start charging again, and the status will change to “Charging.” Eventually, the battery voltage will say “OK” again. Figure 91. BBU Information Screen While Battery is Testing 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 217 To test the battery in a BBU in 3BM At the main 3BM screen, tab to the BBU button and press Enter. Tab to Test Battery Capacity and press Enter. Figure 92. Battery Backup Information Screen in 3BM www.3ware.com Testing Battery Capacity...
Page 218: Chapter 11. Managing An Enclosure
Managing an Enclosure 3ware enclosure management features let you view the status of enclosure hardware, such as fans, power supplies, and temperature sensors through 3DM, and locate individual hardware components by blinking LEDs associated with them. Enclosure management features in 3ware software are available for enclosures with expanders that support SCSI Enclosure Services 2 (SES-2).
Page 219: Viewing A List Of Enclosures
Viewing a List of Enclosures If you have multiple enclosures attached to your 3ware RAID controller, you can see a list of them. To see a list of enclosures in 3DM • Choose The Enclosure Summary screen appears. Figure 93. Enclosure Summary page To see details about a particular enclosure, click the link in the ID column.
Page 220: Checking Enclosure Component Status
The Enclosure Details page appears. Explanations of the statuses for the various enclosure components are provided on the next few pages. from the menu. Monitor > Enclosure Support 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 221: Fan Status
• Failure. • Not Installed. • Unknown. www.3ware.com Checking Enclosure Component Status The fan is optimal and is functioning normally. The fan is off. The fan is present, but is malfunctioning. There is no fan installed. The status of the fan is not reportable.
Page 222: Temp Sensor Status
The status of the power supply is not reportable. The slot is functioning normally. A drive has been inserted in the slot. The slot is ready to accept a drive. The drive in the slot can be removed. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 223: Locating A Specific Enclosure Component
Examine the enclosure for the blinking LED. Downloading an Enclosure Diagnostic Log The enclosure diagnostic log may be requested by 3ware Customer Support to help troubleshoot problems on your controller. You can download this diagnostic log from the Enclosure Details page.
Page 224: Chapter 12. 3Dm 2 Reference
Controller Phy Summary page • Controller Settings page • Scheduling page • Maintenance page • Alarms page • Battery Backup page • Enclosure Summary page • Enclosure Details page • 3DM 2 Settings page 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 225: Controller Summary Page
The Summary page appears after you first logon to 3DM, or when you click the Summary link in the menu bar. This page provides basic information about each 3ware RAID controller in your system. To see details about the units in a controller, click the link in the ID column.
Page 226: Controller Details Page
The firmware version running on the controller. Boot Loader version on the controller. The amount of available memory on the controller. In the The bus type used on the controller: PCI, PCIX, or PCIE. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Information >...
Page 227: Unit Information Page
This page shows a list of the units on the current controller and provides summary information about each unit. www.3ware.com The bus width detected by the controller. This is 8 lanes for the The speed of the bus used on the controller.
Page 228 If the box is grayed, identify is not supported. The logical capacity (size) of the unit. (1KB defined as 1024 bytes) Check this box to cause the LED for the drives associated with this 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 section Unit Names...
Page 229: Unit Details Page
Migrating, Initializing, Verifying, Degraded, or Inoperable (missing drives). When a unit is Rebuilding, Initializing, or Verifying, the percentage (%) complete is also shown. For status definitions, see “Unit Statuses” on page 150. Name. The name assigned to the unit by an administrator. www.3ware.com Unit Details page...
Page 230 Displays the number of volumes in a unit. This is usually 1. If you If the unit has subunits, details of the subunits are shown. If the unit Type is Disk, Single Disk, or Spare, the VPort (Virtual 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 231: Drive Information Page
SATA Link speed, click the link in the VPort # column. VPort #. Model. The model of the drive. www.3ware.com from the menu bar, or when you click a VPort # on the Unit The virtual port to which the drive is assigned. Drive Information page...
Page 232 If the box is grayed, identify is not supported. The physical capacity of the drive. (Note that the capacity as shown Check this box to cause the LED for this drive to blink in the 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 233: Drive Details Window
Serial #. Firmware. Drive Ports. Drive Connections. Interface Type. www.3ware.com The type of drive: SAS or SATA. The serial number of the drive. The firmware version of the drive. The number of physical ports on the drive. The number of connections made to the drive ports.
Page 234 The total number of hours the drive has been powered-on. The temperature of the drive. . The drive speed in RPM. Queuing Enabled. These fields show the fastest link speed Link Enabled. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 (Not applicable to SAS drives)
Page 235: Controller Phy Summary Page
ID link to go to the Drive Information page. The drive you selected will be highlighted. www.3ware.com page by clicking the phy ID for the drive. If all drives are Management > Controller Settings...
Page 236: Controller Settings Page
There are four main sections on this page: • Background Task Rate • Unit Policies • Unit Names • Other Controller Settings • Update Firmware from the menu bar. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Management >...
Page 237 Overwrite ECC manually. It is recommended that you execute a file system check when the rebuild completes. Under Windows, you can do this by right-clicking on the www.3ware.com Auto-verify, Overwrite ECC, and Queuing StorSave Profile and change Rapid RAID Recovery settings...
Page 238 Determines which Rapid RAID Recovery option to will apply the policy to both rebuilds and Rebuild Disable will apply only to rebuilds. You can switch Rebuild Rebuild settings. However, once Rapid RAID Recovery is 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 fsck /dev/...
Page 239 Export Unconfigured Disks. individual drives attached to a 9000-series 3ware RAID controller that you want to make available to the operating system, it is recommended that you configure them as Single Disk units.
Page 240: Scheduling Page
Update Firmware The Update Firmware function allows you to update the firmware of your 3ware RAID controller to the latest version. This keeps the firmware compatible with updates to your operating system and allows you to take advantage of new features AMCC may have added to your controller’s functionality.
Page 241 For step-by-step instructions for adding and removing schedules, and setting schedules to be followed or ignored, see “Scheduling Background Tasks” on page 173. www.3ware.com You can enable or disable the schedule for the Follow Schedule . When schedules are set to be ignored, these tasks can be...
Page 242 AEN is logged to the 3DM Alarms page. Moreover, if anything unusual is found during any self-test, it will be logged as an Alarm. (Only applicable to PATA drives.) This test checks This test checks to see whether SMART 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 243: Maintenance Page
If error conditions have been fixed, the status is updated to reflect that. www.3ware.com from the menu bar. button scans the ports on the controller. Rescanning Maintenance page Management >...
Page 244: Unit Information
Rescan checks all ports. It checks empty ports for newly plugged-in drives. If those drives were previously part of a 3ware RAID configuration and they still have valid DCB (Disk Configuration Block) information on them, the controller tries to piece them back together into a working unit.
Page 245: Drive Information
Remove Drive Warning: a system hang, data loss, or may even damage the system and the drive. www.3ware.com The unit number assigned to the unit by the firmware. Use the Number of drives in the unit. Type of unit: RAID 0, RAID 1, RAID 5, RAID 6, RAID 10, User-assigned unique name of the unit.
Page 246 Puts the selected unit in verifying mode. If the Advanced Verify Replaces a failed drive in a degraded unit with an available , a dialog box listing available drives appears, so that you 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Verify Unit begins...
Page 247 Controller Settings page. (See “Setting Background Task Rate” on page 172.) Removes a selected unit and allows you to unplug the drives Remove Unit. and move the unit to another controller. The data on the unit remain intact. www.3ware.com...
Page 248 Physically removing drives which are not in hot swap bays can result in Deletes the selected unit and allows you to use the drives to Before you click Delete Unit make sure the unit you are removing is Remove Unit above. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 249 A window like the one below shows the drives you selected, and lets you specify configuration settings. www.3ware.com When a unit is deleted, the data will be permanently deleted: the drives The Remove Drive button removes a drive from the Physically removing drives which are not in hot swap bays can result in button to create a unit for use on the current controller.
Page 250 RAID level drop-down. The default stripe size of 64KB will give the best performance with applications that have many sequential reads and writes. A larger stripe size 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 251 For details, see “Rapid RAID Recovery” on page 126. www.3ware.com , and Auto Verify Overwrite ECC. You can specify the StorSave Profile to be used for the unit. Three...
Page 252: Alarms Page
The time shown for alarms is the time the alarm was received by the Time. driver from firmware. Message. Monitor > Alarms button removes all alarms shown in the list. Clear Alarms The specific text relating to the alarm condition. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 on the menu bar.
Page 253: Battery Backup Page
BBU Ready. controller or not. If the BBU is “Ready”, write cache can be enabled on the 3ware RAID controller. When the status is not “Ready,” write caching is automatically disabled on all units attached to the controller. BBU Status.
Page 254 This is the amount of time that the battery backup unit can protect the data in the 3ware RAID controller's cache memory. This field is set to zero at the start of a new test and is updated after the test completes. A capacity of zero will also show if the BBU is disconnected and then reconnected.
Page 255: Enclosure Summary Page
For a list of supported enclosures, see www.3ware.com/support/sys_compatibility.asp. The ID that the 3ware firmware assigns to the enclosure. This ID is also a link to a page with more detailed information about the enclosure. The status of the enclosure.
Page 256: Enclosure Details Page
Information about the Enclosure Details page is organized under these headings: • Enclosure ID • Fan Summary • Temp Sensor Summary • Power Supply Summary • Slot Summary 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 257 Identify. cause an LED to blink on the enclosure containing the specific temperature sensor. If the box is grayed, identify is not supported. www.3ware.com The manufacturer of the enclosure. The product ID of the enclosure. The manufacturer’s revision number for the enclosure.
Page 258 If supported by the enclosure manufacturer, checking this box will Lists the enclosure slots and indicates which ones contain , or Activated Check the box to cause the LED associated with that slot to blink. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Inserted Ready To Insert...
Page 259: 3Dm 2 Settings Page
The initial settings for most of these preferences are specified during installation of 3DM. Information about the 3DM 2 Settings page is organized under these headings: • E-mail Notification • Password • Page Refresh www.3ware.com 3DM 2 Settings page 3DM 2 Settings on the...
Page 260 Sends a test message using the saved e-mail Select the access level for which you are setting the User Administrator . Users can only view status information in Enter the current password. Enter the new password. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Enabled...
Page 261: Remote Access
If you change this port, make sure the port you specify is not being used. Failure to do so will cause 3DM to stop responding and you will have to restart it by hand. Saves a new port number. Change Port button. www.3ware.com...
Page 262: Chapter 13. Troubleshooting
Command Logging • Problems and Solutions • Error and Notification Messages Web Resources For support, troubleshooting tips, frequently asked questions, software releases, and compatibility information related to 3ware RAID controllers, refer to: • 3ware support page at: http://www.3ware.com/support/ • 3ware knowledgebase: http://www.3ware.com/KB/kb.asp...
Page 263: Before Contacting Customer Support
Before Contacting Customer Support Four screens in 3DM 2 provide controller version and status information that can be helpful when contacting 3ware Customer Support with questions or for troubleshooting: Controller Summary, Controller Details, Unit Information and Enclosure Summary (The Controller Details and Unit Information screens are available from the Information tab, Enclosure Summary is available from the Monitor tab.)
Page 264: Command Logging
If you later want to disable it, you can do so through the CLI. (For details see the 3ware SAS/SATA RAID Controller CLI Guide.) There are other logs that may be useful to technical support. For instructions in how to collect the system logs, see article.aspx?id=15123.
Page 265: Drive Performance Monitoring
DPM is an advanced trouble-shooting tool. Commands are available through the 3ware CLI to enable and disable DPM, and to see a range of different statistics. These statistics can be useful to AMCC technical support to help you troubleshoot problems with your RAID controller and units.
Page 266 Running average is a measure of long-term This a collection of the commands with the The histogram categorizes the read/write execution The extended drive statistics refers to On a per-port basis, you can clear 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 267: Problems And Solutions
A unit shows up as unusable, because of missing drives: • Problems in 3DM and 3BM • A 3ware RAID controller does not show in the list of controllers • When booting a system, a drive is not showing up in the startup screens, in 3BM, or in 3DM Enclosure-Related Problems An LED is blinking red on an enclosure.
Page 268: Software Installation Problems
Motherboard Compatibility List on the 3ware website at www.3ware.com/products/compatibility.asp has been tested by 3ware. If you have a different type of motherboard available, you may want to test the controller in it to see if the 3ware BIOS screen appears. •...
Page 269: Problems In 3Dm And 3Bm
Problems in 3DM and 3BM A 3ware RAID controller does not show in the list of controllers You may not the most recent driver for your controller, the driver may not be loaded, or you may not have the most recent version of the CLI or 3DM.
Page 270: Error And Notification Messages
If the drive shows up, then you will know which hardware was defec- tive. If the drive still does not show up, contact 3ware Technical Support. Error and Notification Messages Error and notification messages are issued by the 3ware RAID controller when an error is detected or when an action is completed.
Page 271 001E Unit inoperable 001F Unit Operational 0021 Downgrade UDMA mode 0022 Upgrade UDMA mode 0023 Sector repair completed 0024 Buffer integrity test failed 0025 Cache flush failed; some data lost 0026 Drive ECC error reported 0027 DCB checksum error detected www.3ware.com...
Page 272 0041 Unit number assignments lost 0042 Primary DCB read error occurred 0043 Backup DCB read error detected 0044 Battery voltage is normal 0045 Battery voltage is low 0046 Battery voltage is high 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 273 005C Battery is weak 005D Battery health check failed 005E Cache synchronization completed 005F Cache synchronization failed; some data lost 0062 Enclosure removed 0063 Enclosure added 0064 Local link up 0065 Local link down 8000 Enclosure fan normal 8001 Enclosure fan error www.3ware.com...
Page 274 8043 Enclosure voltage unknown 8044 Enclosure current normal 8045 Enclosure current over 8046 Enclosure current unknown 8000 Enclosure fan normal 8001 Enclosure fan error 8002 Enclosure fan removed 8003 Enclosure fan added 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 275 8033 Enclosure power added 8034 Enclosure power unknown 8037 Enclosure power off 8040 Enclosure voltage normal 8041 Enclosure voltage over 8042 Enclosure voltage under 8043 Enclosure voltage unknown 8044 Enclosure current normal 8045 Enclosure current over 8046 Enclosure current unknown www.3ware.com...
Page 276: Error And Notification Message Details
Information Cause The device driver has sent a soft reset to the 3ware RAID controller. The driver does this when the controller has not responded to a command within the allowed time limit (30 sec.). After the soft reset command has been sent, the driver will resend the command.
Page 277: Controller Error Occurred
Action The default operation of the 3ware RAID controller is to abort a rebuild if an error is encountered. If you want rebuilds to continue when there is a source error, you can set a unit policy to Continue on Source Error When Rebuilding in 3DM or CLI.
Page 278: Rebuild Completed
Cause The 3ware RAID controller has detected an incomplete unit. An incomplete unit is a unit in which the 3ware RAID controller is unable to detect one or more drives. The drives may be missing, dead, or improperly connected. A unit that is incomplete is also degraded (although a degraded unit can be complete if all drives are still detected, including the failed drive).
Page 279: Initialize Completed
Event Type Warning Cause The 3ware RAID controller detected an unclean shutdown of the operating system, either from a power failure or improper shutdown procedure. The controller will force the unit to begin verifying, due to the possibility that data on a redundant unit could be out of synchronization.
Page 280: Drive Timeout Detected
Event Type Error Cause A drive has returned an error to the 3ware RAID controller that it is unable to complete a command. The error type is not a time-out (000A) or uncorrected ECC (0026). This message may be seen as part of a recovery operation initiated by the 3ware RAID controller on the drive.
Page 281: B Rebuild Started
Action If you see this message, the drive repairs may lie outside of the 3ware RAID controller’s abilities.Try running the drive manufacturer’s diagnostic and repair utilities on the drive. If necessary, replace the drive. See Also For links to drive manufacturer diagnostic utilities and troubleshooting...
Page 282: E Initialize Failed
Event Type Error Cause The 3ware RAID controller was unable to complete the initialization. This error can be caused by unrecoverable drive errors. If this unit was a redundant unit, and the initialization failed because of a problem on a particular disk drive, then the unit will be degraded.
Page 283: Drive Removed
The SMART status of each drive attached to the 3ware RAID controller is monitored daily. Action AMCC recommends that you replace any drive that has exceeded the SMART threshold.
Page 284: E Unit Inoperable
001E Unit inoperable Event Type Error Cause The 3ware RAID controller is unable to detect sufficient drives for the unit to be operable. Some drives have failed or are missing. Examples of inoperable units are as follows: • RAID 0 missing any drives.
Page 285: Downgrade Udma Mode
If the data becomes corrupted between the drive and the 3ware RAID controller (because of an intermittent or poor quality cable connection) the 3ware RAID controller detects this as a UDMA CRC or cable error. The 3ware RAID controller then retries the failed command three times at the current UDMA transfer rate.
Page 286: Upgrade Udma Mode
0023 Sector repair completed Event Type Warning Cause The 3ware RAID controller moved data from a bad sector on the drive to a new location. Background Information The 3ware RAID controller supports a feature called dynamic sector repair that allows the unit to recover from certain drive errors that would normally result in a degraded unit situation.
Page 287: Buffer Integrity Test Failed
For write commands this means that the controller acknowledges it has completed a write operation before the data is committed to disk. If the 3ware RAID controller cannot commit the data to the drive after it has acknowledged to the host, this message is posted.
Page 288: Drive Ecc Error Reported
(see message “0023 Sector repair completed” on page 274). For non- redundant units (Single Disk, RAID 0 and degraded units), which do not have another copy of the data, drive ECC errors result in the 3ware RAID controller returning failed status to the associated host command.
Page 289: Dcb Version Unsupported
Event Type Error Cause The unit that is connected to your 3ware RAID controller was created on a legacy 3ware product that is incompatible with your new controller. During the evolution of the 3ware product line, the format of the Drive Configuration Block (DCB) has been changed to accommodate new features.
Page 290: A Verify Failed
A single drive returned an error, possibly because of a media One side of the mirror does not equal the other side. The parity data does not equal the user data. fsck /dev/sda1 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Properties> . If you have more than one...
Page 291: B Verify Completed
Under Windows, right-click on your drive icon and choose Tools> Check Now Under Linux or FreeBSD use SATA device, substitute the correct drive letter and partition number, such as sdb2, for sda1. www.3ware.com Error and Notification Messages fsck /dev/sda1 . If you have more than one Properties>...
Page 292: D Source Drive Error Occurred
Error Cause The storage capacity of the drive you are using as a replacement drive is too small and cannot be used. fsck /dev/sda1 . If you have more than one 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 Properties>...
Page 293: F Verify Not Started; Unit Never Initialized
002F Verify not started; unit never initialized Event Type Warning Cause A verify operation has been attempted by the 3ware RAID controller, but the unit has never been initialized before. The unit will automatically transition to initializing mode and then start a verify. Action None required.
Page 294: Spare Capacity Too Small
0033 Migration started Event Type Information Cause The 3ware RAID controller has started the migration of a unit. Migration changes can include: • Expanding capacity of a unit by adding drives • Changing RAID levels, for example, from RAID 1 to RAID 5 See Also “RAID Level Migration (RLM) Overview”...
Page 295: Migration Completed
(for example, a drive error on a specific port). You may also wish to get the logs and contact technical support at www.3ware.com/support/index.asp. and how to collect them, see article.aspx?id=12278. See Also “RAID Level Migration (RLM) Overview”...
Page 296: Verify Fixed Data/Parity Mismatch
0036 Verify fixed data/parity mismatch Event Type Warning Cause A verify error was found and fixed by the 3ware RAID controller. Some examples of errors that can be fixed include: • A parity inconsistency for a RAID 5 or RAID 50 unit.
Page 297: Buffer Ecc Error Corrected
Cause The 3ware 9500S RAID controller is inoperable due to missing SO-DIMM memory. This message only applies to the 3ware 9500S controller, which has Note: removable memory. Other 3ware controller models do not have memory that can be removed. Action Install a compatible SO-DIMM on the controller.
Page 298: B Rebuild Paused
Initialization is also paused during non-scheduled times when scheduling is enabled. Initializations follow the rebuild schedule. Action If you want the initialize to resume, you can disable or modify the schedule through 3DM or CLI. http://www.3ware.com/KB/article.aspx?id=14927. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 299: D Verify Paused
Migration is paused. Migration follows the rebuild schedule. Action If you want the migration to resume, you can disable or modify the schedule through 3DM or CLI See Also “RAID Level Migration (RLM) Overview” on page 128 www.3ware.com Error and Notification Messages...
Page 300: F Flash File System Error Detected
Event Type Warning Cause A corrupted flash file system was found on the 3ware RAID controller during boot-up. The 3ware RAID controller stores configuration parameters as files in its flash memory. These files can be corrupted when a flash operation is interrupted by events such as a power failure.
Page 301: Unit Number Assignments Lost
Event Type Warning Cause The unit number assignments have been lost. This may have occurred as a result of a soft reset. Action Please contact AMCC 3ware technical support at support/index.asp. 0042 Primary DCB read error occurred Event Type Warning Cause The controller found an error while reading the primary copy of the Disk Configuration Block (DCB).
Page 302: Battery Voltage Is Normal
The battery pack voltage being monitored by the Battery Backup Unit has fallen below the warning threshold. Action The Battery Backup Unit is presently still able to backup the 3ware RAID controller, but you should replace the battery pack if the warning continues. 0046 Battery voltage is high...
Page 303: Battery Voltage Is Too Low
The battery pack voltage being monitored by the Battery Backup Unit has risen above the warning threshold. Action The Battery Backup Unit is presently still able to backup the 3ware RAID controller, but you should replace the battery pack if the warning continues. 0047 Battery voltage is too low...
Page 304: Battery Temperature Is Normal
The most likely cause is ambient temperature. Action The Battery backup Unit is presently still able to backup the 3ware RAID controller, but you should replace the battery pack if the temperature warning persists and is not due to environmental reasons.
Page 305: B Battery Temperature Is High
Add fans to your computer case • Move and bundle wiring that is blocking air circulation The Battery Backup Unit is presently still able to backup the 3ware RAID controller, but you should replace the battery pack if the temperature warning persists.
Page 306: D Battery Temperature Is Too High
Background Information The test estimates how many hours the Battery Backup Unit will be able to back up the 3ware RAID controller in case of a power failure. This test performs a full battery charge/discharge/re-charge cycle and may take up to 20 hours to complete. During this test the Battery Backup Unit cannot backup the 3ware RAID controller.
Page 307: F Cache Synchronization Skipped
Cause The Battery Backup Unit has completed a battery capacity test. The BBU is again able to backup the 3ware RAID controller and write cache has been re-enabled for all units. (During the test, backup and write cache were disabled).
Page 308: Battery Health Check Completed
Cause The Battery Backup Unit evaluates periodically the health of the battery and its ability to backup the 3ware RAID controller in case of a power failure. This message is posted to the host when this health check has completed.
Page 309: Battery Charging Completed
Event Type Error Cause The Battery Backup Unit has detected a battery fault during a charge cycle. The Battery Backup Unit is not ready and is unable to backup the 3ware RAID controller. Action Replace the battery pack. See Also...
Page 310: Battery Capacity Is Below Error Level
Event Type Error Cause The measured capacity of the battery is below the error level. The Battery Backup Unit is not ready and is unable to backup the 3ware RAID controller. Action Replace the battery pack. See Also See the Install Guide for your controller.
Page 311: C Battery Is Weak
The Battery Backup Unit periodically evaluates the health of the battery and its ability to backup the 3ware RAID controller in case of a power failure. This message is posted when the result of the health test is below the warning threshold.
Page 312: F Cache Synchronization Failed; Some Data Lost
005F Cache synchronization failed; some data lost Event Type Error Cause The 3ware RAID controller performs cache synchronization when system power is restored following a power failure. The cache synchronization was not successful for some reason. 0062 Enclosure removed Event Type Warning.
Page 313: Local Link Up
Applies only to the 9690SA controller. The fan’s performance or operation is now back within the acceptable range. Action None required. 8001 Enclosure fan error Event Type Error. Cause Applies only to the 9690SA controller. www.3ware.com Error and Notification Messages...
Page 314: Enclosure Fan Removed
Applies only to the 9690SA controller. A fan has been added to the enclosure or an existing fan has been plugged in. Action None required. 8004 Enclosure fan unknown Event Type Warning. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 315: Enclosure Fan Off
The enclosure normally controls the on/off function of the fan. If there is no over-heating problem, no action is necessary. 8020 Enclosure temp normal Event Type Information. Cause Applies only to the 9690SA controller. The enclosure temperature is now back within the acceptable range. Action None required. www.3ware.com Error and Notification Messages...
Page 316: Enclosure Temp Low
Make sure that the enclosure environment does not get any hotter. See your enclosure documentation or contact your enclosure manufacturer to ensure that you are adhering to proper operating conditions and environments. 8023 Enclosure temp below operating Event Type Information. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 317: Enclosure Temp Above Operating
8025 Enclosure temp removed Event Type Warning. Cause Applies only to the 9690SA controller. The temperature sensor in the enclosure has been removed or has failed and the enclosure temperature is no longer being monitored. www.3ware.com Error and Notification Messages...
Page 318: Enclosure Temp Added
Continued operation of the enclosure at high temperatures may lead to data loss and operational failure. See your enclosure documentation or contact your enclosure manufacturer to make sure you are following proper operating procedures. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 319: Enclosure Temp Unknown
None required. 8031 Enclosure power fail Event Type Error. Cause Applies only to the 9690SA controller. One of the enclosure power supplies is not working. Either a power supply has failed or a cord is unplugged. www.3ware.com Error and Notification Messages...
Page 320: Enclosure Power Removed
Applies only to the 9690SA controller. A power supply has been added to the enclosure or an existing power supply has been plugged in. Action None required. 8034 Enclosure power unknown Event Type Warning. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 321: Enclosure Power Off
It is recommended to use an uninterruptible power supply (UPS) to protect against power failures. 8040 Enclosure voltage normal Event Type Information. Cause Applies only to the 9690SA controller. The enclosure power supply voltage is now back within the acceptable range. Action None required. www.3ware.com Error and Notification Messages...
Page 322: Enclosure Voltage Over
8043 Enclosure voltage unknown Event Type Warning. Cause Applies only to the 9690SA controller. The enclosure is not reporting voltage data. This can be due to a failing power supply. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 323: Enclosure Current Normal
See your enclosure documentation or contact your enclosure manufacturer for more details. Too much current cannot be corrected by a UPS, although it can provide some protection against a power surge. 8046 Enclosure current unknown Event Type Warning. www.3ware.com Error and Notification Messages...
Page 324 Applies only to the 9690SA controller. The enclosure’s amperage is unknown. A power supply may have failed. Action If applicable, replace the failed power supply. See your enclosure documentation or contact your enclosure manufacturer for more details. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 325: Appendices
Appendix A, “Glossary” on page 314 • Appendix B, “Software Installation” on page 322 • Appendix C, “Compliance and Conformity Statements” on page 335 • Appendix D, “Warranty, Technical Support, and Service” on page 337 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 326: Glossary
• 3DM 2. graphical user interface that can be used to view, maintain, and manage 3ware controllers, disks, and units. It is available on the 3ware CD that came with your controller and can be downloaded from http://www.3ware.com/support/download.asp. •...
Page 327 0. • Carve size. auto-carving is enabled. • than a GUI (graphical user interface). It has the same functionality as 3DM, and can be used to view, maintain, and manage 3ware controllers, disks, and units. • Configuration • Controller.
Page 328 • Expander. connectivity between the 3ware 9690SA RAID controller and the other devices in the SAS domain. Expanders allow one phy to connect to multiple drives. Expanders in enclosures attached to an external wideport of the 9690SA RAID controller can be cascaded up to 4 times.
Page 329 • JBOD. a bunch of disks.” Note that earlier versions of the 3ware RAID controller exported JBODs to the OS. By default, this is not the case in 9000-series controllers. Individual drives should be configured as Single Disks in order to be made available to the OS.
Page 330 3ware 9690SA controllers have 8 phys. These phys are associated with virtual ports (vports) by 3ware software to establish up to 128 potential connections with the SAS or SATA hard drives. •...
Page 331 For the 9650SE controller, the enclosure support is CCU-based with SAF- TE (SCSI Accessed Fault-Tolerant Enclosure) protocol support. www.3ware.com . The specification for when rebuilding, may . To generate data on a new drive after it is put into service...
Page 332 The 3ware 9690SA controller has two wide port connectors that contain 4 phys each. These phys can...
Page 333 • WWN (World Wide Number). The unique worldwide 64-bit SAS address assigned by the manufacturer to each SAS port and expander device in the SAS domain. Many SAS drives have 2 ports and thus 2 WWNs. www.3ware.com...
Page 334: Software Installation
Software Installation This appendix provides detailed instructions for installing the 3ware management software for your 3ware RAID controller and the 3ware HTML Bookshelf. You can install all software at once, or you can use the installer to install some or all of the following specific components: •...
Page 335: Installing Software From A Graphical User Interface (Gui)
Microsoft Windows or X Windows in Linux. To install the 3ware management software With your computer on, insert the AMCC 3ware CD that came with your 3ware RAID controller. The CD should automatically launch and display the AMCC License window.
Page 336 On the License Agreement page, accept the agreement and click Figure 115. License Agreement Screen If you want to change where the 3ware Disk Management tools 3DM and CLI will be installed, you can change the path and directory. When you are ready, click Figure 116.
Page 337 The 3ware Documentation option installs the 3ware HTML Bookshelf on your computer. This is a combined HTML version of the User Guide and CLI Guide. Figure 117. Select Components to Install Screen To configure email notification, check the box and complete the 3DM 2 Email Configuration screen.
Page 338 Command logging saves all changes you make to RAID configurations using 3DM to a special file. This information can be useful for troubleshooting problems with AMCC technical support. Figure 119. 3DM 2 Command Logging Message 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 339 (888), if appropriate. For more about this feature, see “Setting the Listening Port #” on page 84. When you are ready, click Figure 121. 3DM 2 Specify Listening Port www.3ware.com Installing Software Next to continue.
Page 340 When you are ready, click Figure 123. Installation Summary Screen Connect to 3DM 2 box. This allows you to log into to continue. Next to move back through the screens. Back Install to continue. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 341: Installing Software On Linux From The Command Line
Bookshelf. For Windows, from the Start menu, choose Bookshelf shortcut location: /opt/AMCC/Documentation/index.html For more information, see “Using the 3ware HTML Bookshelf” on page xi. Installing Software on Linux from the Command Line The following steps describe how to install software on Linux at a command line, using a console application.
Page 342: Installing Software On Freebsd
Note: FreeBSD 5.x does not support the Java-based installer used by AMCC. In order to use the 3ware management software, 3DM and CLI need to be installed manually. See “Installing Software on FreeBSD 5.x” on page 331 This section includes these topics: •...
Page 343 To install software on FreeBSD from the command line Navigate to the folder on the 3ware CD containing the installer for your operating system and processor type (x86 or x64). It will be one of the following: /packages/installers/tools/freebsd/6.x/x86...
Page 344: Installing Software For Vmware
-ivh <AMCC-3dm2-Management-Utility-xxx.rpm> Note the URL supplied by 3DM 2 at the end of installation, (for example, https://10.0.0.2:888), as it will be required in order to connect to 3DM 2 through a web browser. 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 345: Uninstalling 3Ware Software
Uninstalling 3ware Software This section tells you how to uninstall 3ware RAID controller management software for these operating systems. • Uninstalling 3ware Software under Microsoft Windows • Uninstalling 3ware Software under Linux and FreeBSD • Uninstalling 3DM Software on VMware...
Page 346: Uninstalling 3Dm Software On Vmware
Software Installation Uninstalling 3DM Software on VMware You can uninstall CLI, 3DM 2 or the 3ware RAID controller driver. To uninstall software for VMware Login as root. Check for installed packages. esxupdate -l query You will see a list of the packages that have been installed on VMware.
Page 347: Compliance And Conformity Statements
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. To maintain compliance with FCC radio frequency emission limits, use shielded cables and connectors between all parts of the computer system. www.3ware.com...
Page 348: Microsoft Windows Hardware Quality Lab
Since the certification process may lag behind the release of the drivers, please refer to our WEB site at www.3ware.com for current certification information. European Community Conformity Statement...
Page 349: Warranty, Technical Support, And Service
Products or parts replaced under this provision shall become the property of AMCC. 3ware Sidecar Hardware. product against defects in material and workmanship for a period of twelve (12) months from the date of original purchase. AMCC, at no charge and at its option, will repair or replace any part of this product which proves defective by reason of improper workmanship or materials.
Page 350: Warranty Service And Rma Process
(transit time not included). Advanced replacement is available with a credit card number with authorization in the amount equaling the then current list price of the 3ware AMCC will replace a defective media purchased with 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 351: Amcc Technical Support And Services
AMCC will ship the advanced replacement to you at the address of your choosing. Upon receipt of the advanced replacement, we ask that you immediately ship the defective AMCC 3ware Serial ATA RAID Controller to AMCC, RAID Products RMA DEPT, 6290 Sequence Drive, San Diego, CA 92121.
Page 352: Index
3ware HTML Bookshelf 3wUpdate.exe www.3ware.com A-Chip definition active content in the 3ware HTML Bookshelf, security message about Advanced Content Streaming Backup DCB read error detected (0043) Battery capacity is below error level (0059) Battery capacity is below warning level (0058)
Page 353 17, 88 setting 91, 227 Auto Verify policy for units setting (3DM) auto-carving auto-carving policy auto-carving policy www.3ware.com setting available drives, 3DM background initialization after power failure background tasks background rebuild rate (definition) background task rate background task rate, setting...
Page 354 Downgrade UDMA mode (0021) downloading driver and firmware drive adding in 3DM capacity considerations checking status in 3DM coercion drive ID (definition) drive number (definition) locate by blinking removing in 3DM 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 99, 223 251, 339...
Page 355 (definition) enclosure management features enclosure requirements Enclosure Services, defined LED status indicators locating a component (fan, temperature sensor, power supply) managing through 3ware software summary information viewing a list of errors error correction error log, downloading error messages how handled by verification process...
Page 356 Microsoft Windows Hardware Quality Lab Migrate-Paused (unit status) Migrating (unit status) migrating a unit definition Migration completed (0035) Migration failed (0034) Migration paused (003E) Migration started (0033) mirrored disk array definition 5, 317 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 128, 235...
Page 357 ID (definition) power supply checking status www.3ware.com possible statuses preferences, 3DM Primary DCB read error occurred (0042) 88, 92 queuing enabling and disabling for a unit Queuing policy (setting in 3DM) queuing (definition)
Page 358 TwinStor 3ware SAS/SATA RAID Software User Guide, Version 9.5.1 16, 88, 95 174, 175 251, 339...
Page 359 Unit inoperable (001E) Unit number assignments lost (0041) Unit Operational (001F) unit policies enabling and disabling queuing for a unit enabling and disabling write cache www.3ware.com overview setting Auto Verify setting Continue on Source Error During Rebuild setting the StorSave policy...
Page 360 Storsave profile enabling in 3BM enabling in 3DM write journaling, part of StorSave profile WWN (World Wide Number) (definition) 3ware SAS/SATA RAID Software User Guide, Version 9.5.1...
Page 361 www.3ware.com...

This manual is also suitable for:

9690sa 3ware 9650se

3Ware 9550SXU-12 User Manual

Table of Contents

Chapter 1. Introducing the 3Ware® SAS/SATA RAID Controller

Chapter 2. Getting Started with Your 3Ware RAID Controller

Chapter 3. First-Time RAID Configuration Using 3BM

Chapter 4. Driver Installation

Chapter 5 3Ware BIOS Manager (3BM) Introduction

Chapter 6 3DM 2 (3Ware Disk Manager) Introduction

Chapter 7 Configuring Your Controller

Chapter 8. Configuring Units

Chapter 9. Maintaining Units

Chapter 10. Maintaining Your Controller

Chapter 11. Managing an Enclosure

Chapter 12. 3DM 2 Reference

Chapter 13. Troubleshooting

Table of Contents

Quick Links

User Guide

Chapters

Troubleshooting

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Summary of Contents for 3Ware 9550SXU-12