Ford 1996 Escort Manual page 268

Canadian Motor Vehicle Arbitration Plan
(CAMVAP)
If a specific item of concern arises, where a
solution cannot be reached between a vehicle
owner, Ford of Canada, and/or one of its
dealers (that all parties can agree upon), the
owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
CAMVAP uses the services of Provincial
Administrators to assist consumers in scheduling
and preparing for their arbitration hearings.
However, before you can proceed with
CAMVAP you must follow your manufacturer's
dispute resolution process as outlined under
Service/Maintenance Concerns (U.S. or Canada)
earlier in this chapter.
Consumers wishing to obtain further information
about the program can obtain an information
booklet from your dealer or contact the
Provincial Administrator, Canadian Motor
Vehicle Arbitration Plan, at the address or
telephone number shown below.
O & P Services
595 Bay Street — Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685
This plan is not available in the province of
Quebec.
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