Ford 1996 Escort Manual page 261

If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
To process your request, the Ford Customer
Assistance Center needs the following
information:
your telephone number (both business and
home)
the name of the dealer and the city where the
dealership is located
the year and make of your vehicle
the date purchased
the current mileage on your vehicle
your Vehicle Identification Number (VIN)
(listed on your owner card)
If you have questions or concerns with your
vehicle, please follow these steps:
1. Contact your Sales Representative or Service
Advisor at your selling/servicing dealership.
2. If the inquiry or concern remains unresolved,
contact the Sales Manager or Service
Manager at your selling/servicing dealership.
3. If the inquiry or concern cannot be resolved
at the dealership level, contact the Ford
Customer Assistance Center.
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