Customer Satisfaction Procedure - Chevrolet 1998 Lumina Owner's Manual

Customer Satisfaction Procedure
A
Chevrolet dealers have
the
facilities, trained technicians
and up-to-date infomtion to promptly address m y
concerns you
may have.
However, if a concern has not
been resolved to your complete satisfaction, take the
STEP ONE
-
Discuss
your concern w i t h
a member
of dealership management. Nomdly, concerns
can
be quickly resolved at that level. E the
matter has
already been reviewed w i t h the sales, service of parts
manager, contact
the
owner
of
the
dealership or the
general
manager.
following steps:
8-2