Customer Information; Customer Satisfaction Procedure - Chevrolet Silverado 4500HD 2022 Owner's Manual

Customer Information

Customer Information

Customer Satisfaction Procedure . . . . . . . 377
Customer Assistance Offices . . . . . . . . . . . 379
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Online Owner Center . . . . . . . . . . . . . . . . . . 379
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Roadside Assistance Program . . . . . . . . . . 380
Scheduling Service Appointments . . . . . . 382
Courtesy Transportation Program . . . . . 382
Collision Damage Repair . . . . . . . . . . . . . . . 383
Publication Ordering Information . . . . . . 384
Radio Frequency Statement . . . . . . . . . . . 385
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 385
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 385
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 386
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 386
Event Data Recorders . . . . . . . . . . . . . . . . . . 387
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
Infotainment System . . . . . . . . . . . . . . . . . . 387
Customer Information
Customer Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-862-4389. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
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