Alternative Dispute Resolution - Chevrolet 1994 Lumina Owner's Manual

Refer to your Warranty and Owner
Assistance Information booklet for
addresses of Canadian and GM Overseas
offices.
When contacting Chevrolet, please
remember that your concern will likely be
resolved in the dealership, using the
dealership's facilities, equipment and
personnel. That is why we suggest you
follow Step One first if you have a
concern.
1
Customer Assistance
for the Hearing or
Speech Impaired
To
assist owners who have hearing
difficulties, Chevrolet has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing
or speech impaired customer who has
access to a TDD or a conventional
teletypewriter (TTY) can communicate
with Chevrolet by dialing:
1 -800-TDD-CHEV. (TDD users in
Canada can dial 1-800-263-3830.)
GM Participation in
BBB AUTO LINE
-
Alternative Dispute
Resolution Program*
*This program may not be available in all
states, depending on state law. Canadian
owners refer to your Warranty and Owner
Assistance information booklet. General
Motors reserves the right to change
eligibility limitations and/or to
discontinue its participation in this
program.
Both Chevrolet and your Chevrolet dealer
are committed to making sure you are
completely satisfied with your new
vehicle. Our experience has shown that, if
a situation arises where you feel your
concern has not been adequately
addressed, our experience has shown that
the Customer Satisfaction Procedure
described earlier in this section is very
successful.
There may be instances where an
impartial third-party can assist in arriving
at a solution to a disagreement regarding
vehicle repairs or interpretation of the
New Vehicle Limited Warranty. To assist
in resolving these disagreements
Chevrolet voluntarily participates in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court
program administered by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers. This program is available
free of charge to customers who currently
own or lease a GM vehicle.
If you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact the BBB using the toll-free
telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, V A 22203
Telephone: I-800-955-5 100
To file a claim, you will be asked to
provide your name and address, your
Vehicle Identification Number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle
age and mileage, and other factors.
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