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When contacting Chevrolet, please remember that your concern will likely
be resolved in the dealership, using the dealership's facilities, equipment
and personnel. That is why we suggest you follow Step One first if you have
a concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing: 1-800-TDD-CHEV
(1-800-833-2438).
(TDD users in Canada can dial 1-800-263-3830.)
GM Participation in 888 AUTO LlNE
-
Alternative Dispute Resolution Program*
*This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance information
booklet. General Motors reserves the right to change eligibility limitations
and/or to discontinue
its
participation in this program.
Both Chevrolet and your Chevrolet dealer are committed to making sure
you are completely satisfied with your new vehicle. Our experience has
shown if a situation arises where you feel your concern has not been
adequately addressed, that the Customer Satisfaction Procedure described
earlier in this section is very successful.
There may be instances where an impartial third-party can assist in arriving
at a solution to a disagreement regarding vehicle repairs or interpretation
of
the New Vehicle Limited Warranty. To assist in resolving these
disagreements Chevrolet voluntarily participates in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers. This program is available free of charge to
customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number, or write
them at the following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5100
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