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Note: For the 7852 or 7857 modem, delete SS designation for modem speaker.
To have the modem speaker off when the SS command is not included, change the
modem speaker value to "never on." Refer to the modem manual for more information
on changing configuration.
v Position 3: Tone dialing (T) or pulse dialing (P).
v Position 4: The number to get your outside line, if required (for example, 9).
v A colon (:) following the number to get an outside line. This instructs the modem to wait
10 seconds before completing the call.
Examples:
v Tone dialing, number 9 to get outside line:
'T9:18002378804
v Pulse dialing, no number needed to get outside line:
'P18002378804
__ 5. Press Enter.
__ 6. The Change Data Area (CHGDTAARA) display appears again to allow you to enter the alternate
support number.
Note: To determine whether you are on the display for the primary support number or the
alternate support number, check the value of the substring starting position. For the
primary support number it is 001. For the alternate support number it is 051.
Type the alternate support telephone number (the support number you did not use as primary)
in the New value field.
__ 7. Press Enter.
__ 8. Press F3 (Exit) to return to the Main Menu.
__ 9. Type wrkcntinf. Press Enter.
a. The Work with Support Contact Information display appears.
Select Work with service providers and press Enter.
b. The Work with Service Providers display appears.
Type a 2 (Change) in the Opt field on the same line as the *IBMSRV information and press
Enter.
c. The Change Service Provider display appears.
When installing this system in the United States, type the following, if the information is not
already there:
Hardware service . . . . . . . 1-800-426-7378
Software service . . . . . . . 1-800-237-5511
If you are not installing this system in the United States, call your service representative for
the service telephone numbers.
d. Press Enter.
e. The Work with Service Providers display appears again, with the message:
Information for service provider *IBMSRV changed.
Press F12 (Cancel) as many times as necessary to return to the Work with Support Contact
Information display.
f. Select Work with local service information and press Enter.
g. The Work with Local Service Information display appears.
Select Change service contact information and press Enter.
Setting Up Electronic Customer Support
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Getting your twinaxial system running
9
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