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Avaya i2210 User Manual

Wlan ip telephony handset task based guide
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BCM Rls 6.0
WLAN IP Telephony Handset Users
Guide
Task Based Guide

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Summary of Contents for Avaya i2210

  • Page 1 BCM Rls 6.0 WLAN IP Telephony Handset Users Guide Task Based Guide...
  • Page 2 Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.
  • Page 3 Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 4: Table Of Contents

    WLAN IP Telephony Handset Users Guide Table of Contents WLAN IP Telephony Handset Users Guide ..... 6 Overview ..................6 Language ......................6 Wired Equivalent Privacy ................... 6 Loss of signal ..................... 6 IP Phone i2004 mapping ................... 6 Required Information / Equipment ........... 7 WLAN Handsets ................
  • Page 5 Make a Call ...................... 40 Answer Calls ....................41 Hold ........................41 Headset ......................41 Mute ......................... 41 End calls ......................41 Push-to-Talk .................. 42 The Call Period ....................42 Twinning ..................44 Avaya Documentation Links .......... 46 NN40011-039 Issue 1.2 BCM Rls 6.0...

  • Page 6: Wlan Ip Telephony Handset Users Guide

    WLAN IP Telephony Handset Users Guide WLAN IP Telephony Handset Users Guide Overview The WLAN IP Telephony Handsets use VoIP technology on IEEE 802.11- compliant Wireless LAN. Access Points (APs) use radio frequencies to transmit signals to and from the WLAN handsets. The WLAN IP Telephony handsets can be used to make and receive calls as the user moves throughout the building.

  • Page 7: Required Information / Equipment

    WLAN IP Telephony Handset Users Guide The large screen area of the IP Phone 2004 and its numerous keys are mapped onto the smaller screen and fewer buttons of the wireless handsets. The button mapping from the IP Phone 2004 to the WLAN Handsets is designed to preserve nearly all of the functionality of the IP Phone 2004 within a small, mobile device.

  • Page 8: Wlan Handsets

    WLAN IP Telephony Handset Users Guide WLAN Handsets The supported WLAN handsets are illustrated below. WLAN Handset 6120 WLAN Handset 6140 NN40011-039 Issue 1.2 BCM Rls 6.0...

  • Page 9: The Wlan Ip Telephony Handset I2010

    WLAN IP Telephony Handset Users Guide The WLAN IP Telephony Handset i2010 Earpiece Display Select Down Menu Soft Keys Power off / End Call Power on / Start Call Line Function Microphone Headset Jack NN40011-039 Issue 1.2 BCM Rls 6.0...

  • Page 10: The Wlan Ip Telephony Handset I2211

    WLAN IP Telephony Handset Users Guide The WLAN IP Telephony Handset i2211 Earpiece Display Push to Talk (Radio) Select Down Menu Soft Keys Power off / End Call Power on / Start Call Battery Release Line Function Microphone Headset Jack NN40011-039 Issue 1.2 BCM Rls 6.0...
  • Page 11 WLAN IP Telephony Handset Users Guide The WLAN IP Telephony Handset i2212 NN40011-039 Issue 1.2 BCM Rls 6.0...

  • Page 12: 6120 / 6140 Handset Control

    WLAN IP Telephony Handset Users Guide The WLAN IP Telephony Handsets 6120/6140 6120 / 6140 Handset Control  Press and hold the End button to turn your WLAN Handset 6120 and 6140 off.  This key also affects some of the states of the handset. ...

  • Page 13: Status Indicators 6120/6140 Handsets

    WLAN IP Telephony Handset Users Guide Status Indicators 6120/6140 Handsets Signal strength indication New Voice Message Battery charge. When only one level remains, the battery pack must be recharged. Active speakerphone Current line in use Up and down arrows are displayed when the menu has additional options above or below.

  • Page 14: Wlan Handsets Buttons And Keys

    WLAN IP Telephony Handset Users Guide WLAN Handsets Buttons and Keys Key Reference Description Power On/Start Call key Turns on the handset. Power Off/End Call key Ends an active call and turns off the handset. Feature and Display soft keys The first of the four soft keys is the Feature soft key, which starts or ends a feature.

  • Page 15: Navigation Of The Digital Mobility Handsets

    WLAN IP Telephony Handset Users Guide Key Reference Description Left arrow and Star button Enables scrolling to the left for menu navigation. Right arrow and Pound button Enables scrolling to the right for menu navigation. Navigation of the Digital Mobility Handsets Softkeys Power On / Start Call Display...

  • Page 16: Handset Display

    WLAN IP Telephony Handset Users Guide Handset display There are three areas to the WLAN Handset display:  Status area  Information area  Feature options area The following figure shows an example of the WLAN Handset display. Status area Information Text ...

  • Page 17: Feature Options Area

    WLAN IP Telephony Handset Users Guide Feature options area When a feature is activated, or when you are on an active call, the Feature options area shows you the action you must take to proceed. For example: Pswd. This means you must enter your mailbox password. The Feature options area shows the label for the Ftre soft key and for the three display soft keys.

  • Page 18: Accessing Callpilot Manager Via Element Manager

    Accessing CallPilot Manager via Element Manager 1. To access the Business Element Manager application from the Start Menu, navigate Start, Programs, Avaya, Business Communications Manager, Business Element Manager. 2. Alternatively, double-click on the Business Element Manager desktop icon. NN40011-039 Issue 1.2 BCM Rls 6.0...
  • Page 19 WLAN IP Telephony Handset Users Guide 3. You will be presented with the Element Manager interface. 4. Open the Network Elements folder and select the IP Address of the BCM. 5. Enter the User Name of the BCM in the User Name field, by default this is nnadmin.
  • Page 20 WLAN IP Telephony Handset Users Guide 6. A warning screen will appear, read the warning and click OK. 7. You will be presented with the Element Manager interface. NN40011-039 Issue 1.2 BCM Rls 6.0...
  • Page 21 WLAN IP Telephony Handset Users Guide 8. To access CallPilot Manager: Select the Configuration tab, open the Applications folder, select the Voice Messaging / Contact Center link, and then click to Launch CallPilot Manager. 9. You will be presented with a Security Alert Screen. Read the alert and click Continue to this website to continue.

  • Page 22: Adding A Subscriber Mailbox

    WLAN IP Telephony Handset Users Guide 10. The Main Menu of CallPilot Manager will be launched. Adding a Subscriber Mailbox Create a Subscriber Mailbox for all users that need to be able to receive messages from their physical telephone extension. It is recommended to make the Mailbox number the same as the extension number it is being assigned to.
  • Page 23 WLAN IP Telephony Handset Users Guide 3. In the Mailbox box, type the mailbox number. Available Mailboxes, are dictated by the Keycode purchased and currently created mailboxes 4. From the Mailbox Type list box, select Subscriber. Click the Submit button. NN40011-039 Issue 1.2 BCM Rls 6.0...
  • Page 24 WLAN IP Telephony Handset Users Guide 5. The Subscriber Mailbox page appears. The Subscriber Mailbox page appears. Configure the Subscriber Mailbox properties as required. Click Submit when complete. A description of these properties is provided in the below table. NN40011-039 Issue 1.2 BCM Rls 6.0...

  • Page 25: Subscriber Mailbox Settings

    WLAN IP Telephony Handset Users Guide Subscriber Mailbox Settings Attribute Description The extension that the mailbox will be assigned to. It is generally good Extension practice to match the mailbox number to the extensions number. Last Name Last name of the mailbox owner. First Name First name of the mailbox owner.
  • Page 26 WLAN IP Telephony Handset Users Guide Attribute Description subscriber’s mailbox greeting. While a call is parked the caller hears a hold tone or music on hold, depending on the system configuration. The call is paged to the appropriate paging zone or overhead speaker system, or both.
  • Page 27 WLAN IP Telephony Handset Users Guide 7. You can now record the Spoken (Company) Name for the mailbox although this is optional at this stage click on the Change link for the mailbox, to record the spoken name. Note: The spoken (Company) name can also be recorded when initialising a mailbox.

  • Page 28: Recording Prompts Using Callpilot Manager

    WLAN IP Telephony Handset Users Guide Recording Prompts using CallPilot Manager This section describes how to record mailbox Company Directory names, and Group List names using the CallPilot Manager interface on the PC. For best results, use a telephone that is attached to the same switch as your voicemail system.

  • Page 29: Initialising A Mailbox

    WLAN IP Telephony Handset Users Guide 6. After the tone, record your prompt. 7. After you finish recording your prompt, click the Stop button. 8. To listen to the prompt, click the Play button or to save the recording, click the Save button. 9.
  • Page 30 WLAN IP Telephony Handset Users Guide 2. On the soft keys, enter the password of 0000 if the mailbox is to be assigned against this extension. 3. If you are assigning the mailbox to another extension select OTHR and entering the Mailbox number and password as a single string of digits for example 2120000 (mailbox 212 default password 0000).
  • Page 31 WLAN IP Telephony Handset Users Guide 5. Enter a new password from 4 to 8 digits long that does not start with ―0‖, and press OK or #. 6. You will now be required to confirm the new password. Re-enter your new mailbox password and press OK or #.

  • Page 32: Recording Primary Or Alternate Greetings

    WLAN IP Telephony Handset Users Guide 8. Press OK or # to end the recording. 9. Press OK or # to accept the recording or press PLAY or 1 to listen to the recording or press RETRY or 2 to re-record your name. 10.
  • Page 33 WLAN IP Telephony Handset Users Guide 5. If you are changing a greeting, the current greeting starts to play. If this is the first time you are recording a greeting, Not recorded appears briefly. 6. You will be prompted to record a new greening. Press YES or 1 and record you’re greeting at the tone.

  • Page 34: Other Features Of The Wlan Ip Telephony Handsets

    WLAN IP Telephony Handset Users Guide 8. Press the Release key to end the session. Other Features of the WLAN IP Telephony Handsets Select Ring Type The Ring Type option enables you to set the WLAN Handset ringing cadence. 1. Press when in the standby state.

  • Page 35: Select Noise Mode

    WLAN IP Telephony Handset Users Guide Select Noise Mode The Noise Mode option enables you to adjust the WLAN Handset for different levels of noise within the working environment. 1. Press when in the standby state. 2. Press the Up and Down buttons to scroll through the menu and highlight Phone Options.

  • Page 36: Set Up Push-To-Talk

    WLAN IP Telephony Handset Users Guide 4. Enter the extension number using the handset keypad. 5. Press Save to save your extension number. 6. Do one of the following: a. Press UP to return to the previous menu and set another option. b.

  • Page 37: Adjust Ringer Volume

    WLAN IP Telephony Handset Users Guide Adjust Ringer Volume You can increase or decrease the ringer volume of the WLAN Handset 2211 only. To adjust the ringer volume, press the Up or Down button while the handset is ringing. Adjust Speaker Volume You can increase or decrease the speaker volume of the WLAN Handset.

  • Page 38: Soft Key Abbreviations Menu - Menu Key

    WLAN IP Telephony Handset Users Guide Soft Key Abbreviations menu – MENU key Use the Soft Key Abbreviations menu to view the full description of the soft key abbreviations and access the WLAN Handset features. Activate a feature 1. Place the handset in the active (idle) or active (off-hook) state. 2.

  • Page 39: Program Feature Menu Items

    WLAN IP Telephony Handset Users Guide Activate a feature 1. Place the handset in the active (idle) or active (off-hook) state. 2. Press to view the first screen of the Feature menu. Press again to view the second screen. 3. Press the Up and Down buttons to scroll through the list of features. The abbreviation is highlighted in the display area.

  • Page 40: Basic Call Features

    WLAN IP Telephony Handset Users Guide 4. Press OK to store the feature code. Erase memory buttons 1. Press Feature *1. 2. Press and a number key (1 through 6) corresponding to an available key. 3. Press OK to erase the button. Basic Call Features You can make external and internal calls using the following features: ...

  • Page 41: Answer Calls

    WLAN IP Telephony Handset Users Guide Note: Contact your system administrator for a list of line pool codes. PRI lines do not support line pool access codes; they must be configured as a destination code. When entering a destination code on PRI lines you will not hear dial tone.

  • Page 42: Push-To-Talk

    WLAN IP Telephony Handset Users Guide If this is not done, it will result in the ringer not ringing for the next call and you might miss an important call. Push-to-Talk Push-to-Talk is available on the WLAN Handset 2211 only. Push-to-Talk mode enables WLAN Handsets 2211 to operate in a group broadcast mode in addition to the standard handset operation.
  • Page 43 WLAN IP Telephony Handset Users Guide Respond to a Push-to-Talk call 1. When you hear a transmission, press the Push-to-Talk button on the right side of the handset. The ―start transmit‖ tone sounds. Since all handsets on that channel are already in the receive state, there is no two-second delay.

  • Page 44: Twinning

    WLAN IP Telephony Handset Users Guide 1. Press . The Push-to-Talk session is pre-empted. 2. After the call is over, press as usual to go back on-hook. The Push-to- Talk session goes out of pre-empted mode and becomes active again. If an active Push-to-Talk call has not ended, the audio is heard again.
  • Page 45 WLAN IP Telephony Handset Users Guide 3. Click the Add button. The Add Answer DNs dialogue box will be presented. In here type the DN number of the Digital Desk set that the WLAN handset is to be twinned with, then press the OK button. 4.

  • Page 46: Avaya Documentation Links

    WLAN IP Telephony Handset Users Guide Avaya Documentation Links  WLAN IP Telephony and Installation guide  WLAN IP Handset 2210/2211/2212 User guide  WLAN Handset 6120 and WLAN Handset 6140 User Guide  Installation – Devices guide  CallPilot Manager Set Up and Operation Guide...

This manual is also suitable for:

I2211I2212I6120I6140

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