Troubleshooting - JVC LT-32DE9BJ Instructions Manual

APPenDiX

troubleshooting

Before contacting your local service dealer, please make sure you refer to the following guide. If the TV does not
work normally after completing the following trouble shooting, please contact your local TV distributor or service
centre.
() No message is displayed or the TV has no power.
- Check the main power cable and make sure it is plugged into a suitable power outlet.
- Check that the mains supply is switched on.
- Connect the power cable to a different power outlet.
() No picture
- Make sure that the TV is power on and in operation mode (press the STANDBY button).
- Make sure that the AV cable is firmly connected to the TV. You may need to remove the cable from both ends
and reconnect.
- Make sure that the cable is properly connected to the TV.
- Be sure to activate channel search.
- Check the brightness level of the TV.
- Check if the channel is currently on air. Contact the broadcaster to ensure that the channel is running.
(3) Poor picture/sound quality
- Install the antenna in an obstacle-free place.
- Make sure there is no mobile phone or microwave oven near the TV.
- Adjust the antenna direction to get the better picture.
- Set the antenna power in menu to On, if you use the active antenna to improve the reception.
- Check the signal levels and adjust your antenna if the level is too low. The signal level may be affected by
weather conditions.
note: If the antenna is covered with snow or the RF is weakened by heavy rain, the condition of the sound and picture
may temporarily be poor. However, the poor sound and picture quality due to weather conditions cannot be accepted as a
malfunction of product.
(4) No or poor sound
- Check that your AV cable is connected correctly.
- Check the volume levels of your TV.
- Check if the TV is on mute.
- Check audio type or soundtrack option in the AV menu.
(5) Remote Control does not operate.
- To control the TV, the top end of the remote control should point directly towards the receiving part of the TV.
- Remove and reinsert the batteries in the remote control.
- Replace the batteries in the remote control for a new set.
() Cannot make reservations.
- Check that no previous reservations are conflicting with the new reservation.
- Check that the TV is switched on at the time of the reservation.
(7) Cannot watch scrambled channel.
- Check that you have the appropriate Viewing Card. Reinsert the Viewing Card and make sure it initializes
correctly.
- Check in the menu that the TV is detecting the Viewing Card.
- Check in the menu that you have a valid and working subscription to the channels you wish to view.
- Ensure that the Viewing Card is not damaged.
(8) No PIN code information is given.
- The default PIN code is always 0000.
(9) Channel search does not work.
- Check that your cable is connected correctly.
- Make sure that the antenna setting in the menu is correct.
- Use the appropriate antenna capable of receiving VHF or UHF channels for your area.
GB-50