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4.12 Troubleshooting
1. Ensure that all cables are well seated. Label all of cables with the number for each
respective computer to avoid confusion.
2. The recommended VGA cable distance is 5 meters maximum without ghosting and
degradation. Normally, the cable length is based on driver capacity of your VGA card. If you
need longer VGA cable, please use VGA extender to accomplish your applications.
3. The recommended PS/2 cable distance is 5 meters maximum. Normally, the cable length is
based on driver capacity of your motherboard PS/2 port. If you need longer PS/2 cable,
please use PS/2 extender to accomplish your applications.
4. Don't press any keys on the keyboard while the selected computer is booting up. Otherwise,
it might cause the keyboard error or keyboard is not detected at PC side.
5. The computer boot up fine, but keyboard doesn't work
Make sure the keyboard works when directly plugged into the computer.
Try a different keyboard, but use only 101, 102 or 104-key keyboard.
6. The Mouse is not detected during PC boot up.
Make sure the mouse works when directly plugged into the computer
Make sure the mouse is a true PS/2 mouse. A combo mouse will work just as long as it
is set for PS/2 mode with the correct adapter. Try a different mouse.
Avoiding moving the mouse or pressing the mouse buttons when switching ports.
Avoiding switching ports during shutting down the PC process.
When you switch one PC port to another PC port, the best scan time setting need to be
set to 5 sec. or more. Normally, the VGA monitor change one resolution mode to
another will take one or two seconds. So, the scan time is not recommended to below
5seconds.
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Console User
s Manual
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