Error Messages - Brother DCP-350C User Manual

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error Message
Cover is Open.
Data Remaining
Document Jam
High Temperature
Hub is Unusable.
Image Too Long.
Image Too Small.
Ink Empty
Low Temperature
Media Error
Media is Full.
Cause
The scanner cover is not closed
completely.
The ink cartridge cover is not
completely closed.
Print data is left in the machine's
memory.
The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
The print head is too warm.
A Hub or USB Flash memory
drive with Hub has been
connected to the USB direct
interface.
The proportions of your photo
are irregular so effects could not
be added.
The size of your photo is too
small to trim.
One or more of the ink cartridges
is empty. The machine will stop
all print operations.
The print head is too cold.
The memory card is either
corrupted, improperly formatted,
or there is a problem with the
memory card.
The memory card or USB Flash
memory drive you are using
already contains 999 files.
Troubleshooting and Routine Maintenance
Action
Lift the scanner cover and then close it
again.
Firmly close the ink cartridge cover until it
clicks.
Press Stop/Exit. The machine will cancel
the job and clear it from the memory. Try to
print again.
See Using the ADF (DCP-560CN
only) on page 10.
See Document jam (DCP-560CN
only) on page 71.
Allow the machine to cool down.
A Hub or USB Flash memory drive with
Hub are not supported. Unplug the device
from the USB direct interface.
Choose a regularly proportioned image.
Choose a larger image.
Replace the empty ink cartridges. (See
Replacing the ink cartridges on page 74.)
Allow the machine to warm up.
Put the card firmly into the slot again to
make sure it is in the correct position. If the
error remains, check the media drive (slot)
of the machine by putting in another
memory card that you know is working.
Your machine can only save to your memory
card or USB Flash memory drive if it contains
less than 999 files. Try deleting unused files
to free some space and try again.
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