Related Manuals for Lucent Technologies MERLIN 1030
Summary of Contents for Lucent Technologies MERLIN 1030
- Page 1 Lucent Technologies Bell Labs Innovations MERLIN ® COMMUNICATIONS SYSTEM PLANNING GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 4 999-502-140IS Issue 1...
- Page 2 The exception is cross references to books published prior to December 31, 1996, which retain their original AT&T titles. Lucent Technologies – formed as a result of AT&T’s planned restructuring – designs, builds, and delivers a wide range of public and private networks, communication systems and software, consumer and business telephone systems, and microelectronic components.
- Page 3 Introduction The advanced technology of the MERLIN communications system allows you to customize the system to meet your business needs. As the system administrator, you are responsible for selecting MERLIN system options and features that will enhance your business operations. This guide will help you decide what features to assign to your MERLIN system, and to each voice terminal.
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Page 4: Table Of Contents
Table of Contents Page Decisions Square vs. Pooled About Square Systems Standard Square Configurations Customized Square Configurations About Pooled Systems Button Access vs. Dial Access to Line Pools Getting Started Specifying Touch-Tone and Rotary Lines Call Restrictions Allowed, Lists Automatic Route Selection (ARS) Group Page Night Service Station Message Detail Recording (SMDR) -
Page 5: Decisions
Decisions SQUARE VS. POOLED One of the first decisions you must make about your system is how people will access outside lines from their voice terminals. The MERLIN communications system gives you two configuration options for arranging your outside lines: square or pooled. In a square system, each outside line appears on a separate button at each voice ter- minal, except for those voice terminals with too few buttons to accommodate all the lines. -
Page 6: Standard Square Configurations
STANDARD SQUARE CONFIGURATIONS The standard square configuration is ideal for offices in which all employees use the same lines to make and receive calls. In this arrangement, every line in the system appears at each voice terminal that has enough buttons to accommodate that number of lines. - Page 7 For example, the departments at a car dealership may have different calling needs. Say Ultimate Motors has eight local lines, three WATS lines, and one Foreign Exchange (FX) line. The sales and office staff use the out-of-state WATS line frequently to speak with manufacturers’...
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Page 8: About Pooled Systems
ABOUT POOLED SYSTEMS For many businesses large enough to need the MERLIN system, Model 1030 or Model 3070, pooled operation is more cost-efficient than square because: The lines in the pool are shared by many people, so each line gets more use. As a result, you may need fewer outside lines. - Page 9 special-purpose lines such as personal or WATS lines. Assigning a special line to a button on one voice terminal in no way affects the use of the corresponding button on other voice terminals. A diagram of a pooled system with eight lines appears below. Line C Line H Line B...
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Page 10: Button Access Vs. Dial Access To Line Pools
BUTTON ACCESS VS. DIAL ACCESS TO LINE POOLS NOTE: If you want to use Automatic Route Selection, you must select Dial Access to Line Pools. If you have decided to configure your system as pooled, you must also decide how voice terminals will access the pools. -
Page 11: Getting Started
Getting Started Your MERLIN communications system can be tailored to meet your specific com- munications requirements. To customize your system, you can add a variety of system features. The following pages discuss those features and explain the effect they have on your system. -
Page 12: Allowed Lists
ALLOWED LISTS Do some of your employees with call restrictions need to call numbers within a specific area code or exchange code? Allowed lists add a group of permitted numbers to the calling range of an outward- or toll-restricted voice terminal. Permitted numbers consist of an area code and/or exchange code (the first three digits of a 7-digit telephone number) or an emergen- cy number such as 911. -
Page 13: Group Page
GROUP PAGE Would you like to be able to page a group of people at one time without disturbing everyone on your system and without having to make a phone call to each one in the group? Group Page allows you to page a particular group of employees such as department heads, committee members, or a project team without disturbing the entire staff. -
Page 14: Station Message Detail Recording (Smdr)
STATION MESSAGE DETAIL RECORDING (SMDR) Would you like to keep records of your business’ incoming and outgoing calls? SMDR generates call reports that include such information as the date and time of each call, its duration, and the line and voice terminal on which the call was made. The call report can help you develop records of your system and individual telephone traffic patterns so you can use your system effectively. -
Page 15: Voice Terminal Programmability
Voice Terminal Programmability Several types of voice terminals may be connected to your Model 1030 or 3070. The different types of voice terminals are distinguished from each other by the number of silver membrane buttons above and to the right of the dial pad. These buttons give access to lines and features;... -
Page 16: Auto Intercom
AUTO INTERCOM Would you like to call another intercom number by pressing only one button? Auto Intercom allows you to program buttons on voice terminals for one-touch dial- ing of frequently called intercom numbers. Before using your programmed Auto Inter- com button to call someone, look at the lights next to the button to see if his or her voice terminal is in use;... -
Page 17: Call Coverage
CALL COVERAGE Will it be necessary for some people to cover calls for others with whom they do not share lines? A Cover button permits coverage of all lines on a voice terminal regardless of whether the covering voice terminal shares lines with the covered voice terminal. You can program a Cover button for primary or secondary coverage. -
Page 18: Last Number Redial
LAST NUMBER REDIAL Do you often dial a number only to get a busy signal, then end up dialing the number five or six times before finally getting through to your party? Last Number Redial automatically stores the last number you dial. You can redial an outside number that is busy or doesn’t answer simply by pressing one button. -
Page 19: Simultaneous Voice And Data Calls
SIMULTANEOUS VOICE AND DATA CALLS Using your voice terminal, would you like to make an outside call while connected to a computer? When a voice terminal in your system is connected to a General Purpose Adapter and a modem, it can link your computer terminal to a local or remote host computer. Simultaneous Voice and Data Calls allows you to place or receive calls on your voice terminal without interrupting the exchange of data between the computer terminal and the host computer. -
Page 20: Initial Feature Assignments
Initial Feature Assignments The following diagrams show you the features that are automatically assigned to but- tons when your system is first installed. You can leave the feature assignments as they are, or you can change the initial assignments by programming new features on the buttons. -
Page 21: Non-Attendant Voice Terminals In Pooled Systems
Initial Feature Assignments for Non-attendant Voice Terminals with 1030 or 3070 Configuration in Standard Square Systems 34-Button 10-Button 5-Button The system automatically assigns your first eight lines to positions above the dial pad. If you have fewer than eight lines, the feature shown on the left of each of these buttons is assigned. - Page 22 Initial Feature Assignments for Non-attendant Voice Terminals with 1520 Configuration in Standard Square Systems 34-Button 10-Button 5-Button Your system assigns your first eight lines automatically to positions above the dial pad. You must assign the remaining lines to the but- tons to the right of the dial pad.
- Page 23 Initial Feature Assignments for Non-attendant Voice Terminals in Pooled Systems 34-Button 10-Button 5-Button When you assign lines or pools to a voice terminal, they appear on the but- tons in the order indicated by the numbers. These buttons may be used for Button †...
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Page 24: Small Administrator/Attendant Console
Initial Feature Assignments for Small Administrator/Attendant Console* 34-Button Deluxe Voice Terminal Intercom numbers Control unit jack numbers represent the outside line plugged into that jack. For systems with 8 or fewer lines and 20 or fewer voice ter- minals — switch H on control unit is up. -
Page 26: Documents
Documents Listed below are the documents you should receive when your MERLIN communica- tions system is installed. If for some reason you do not receive all the documenta- tion, please contact the TC-SS assigned to your account. Administration Manual — This document steps you through the procedures in- volved in customizing your system. - Page 27 AT&T MERLIN is a registered trademark of AT&T. © Copyright 1985 AT&T. Printed in U.S.A.
- Page 28 Instructions for Completing System and Voice Terminal Configuration Forms ® This brief guide helps you decide how to set up your MERLIN communications system (Models 1030 and 3070, with Feature Module 4) to satisfy the needs of your business. Read through this guide and answer the questions as you come to them. Boxed instructions help you fill out a System Configuration Form and a Voice Ter- minal Configuration Form for each voice terminal in your system.
- Page 29 Did you order any 5-button voice terminals that need to answer incoming calls or make outgoing calls on more than three out- side lines, or any 10-button voice terminals that need to answer incoming calls or make outgoing calls on more than eight out- side lines? Line Representation If the answer to #5 is no and the answer to #3 is Key, check “Square”...
- Page 30 Circle A or B. Would you rather: Dial an access code (for example, 9) to get a line, leaving more but- tons available for features. Dedicate one button to each line or group of lines, making it un- necessary to dial an access code. Access to Pooled Line Representation If the answer to #8 is A, check “Dial Access”...
- Page 31 Assigning Lines to Pools Now consider any groups of lines that can be used interchangeably for placing calls (for example, all regular local lines or all in-state WATS lines to a particular location). Assign the access code 9 to the pool that con- tains your local group of lines—write “9”...
- Page 32 System Speed Dial Numbers If you want to store numbers that anyone in your business can dial using a 3-character code, fill in these numbers on the System Speed Dial Direc- tory, page 14. You can associate up to 40 digits and special characters, including pause (p), recall (r), and Touch-Tone Enable (t), with each System Speed Dial code.
- Page 33 Automatic Route Selection If you plan to use Automatic Route Selection, you need to fill out the “Form for Automatic Route Selection Table” on pages 17 through 19. Fill in a group of area codes or exchanges to which calls could be routed through the same set of pools.
- Page 34 VOICE TERMINAL OPTIONS Now that you’ve completed the System Configuration Form, begin filling out Voice Terminal Configuration Forms, one for each voice terminal in your system. You may want to begin by creating a system directory and planning which intercom number and which type of voice terminal each person will use.
- Page 35 Assigning Lines (Attendant Consoles and Square Systems) Although you can assign lines to whichever buttons you choose, there are several ways in which you can assign lines to make your system more easily administered and used. In a standard square system, assign iden- tical line arrangements to all voice terminals.
- Page 36 Calling Restrictions If the voice terminal should be restricted from making toll (long distance) calls, check “Toll Call Restriction” on the Voice Terminal Configuration Form. If the voice terminal should be restricted from making any outside calls, check “Outside Call Restriction.” Allowed-List Assignment If you are assigning one or more allowed lists (lists of area codes and/or exchanges that people with restricted voice terminals can call) to the voice...
- Page 37 System Configuration Form for Model 1030 and 3070 System Size: Line Representation: Square Pooled Small (1-8 Lines) Dial Access Large ( 8 Lines) Button Access Attendant Configuration: Dial Access + ARS SMDR Options: Return Ring Interval: Minimum length of calls recorded (minutes): Number of rings__ __ __ Incoming calls recorded? (Y/N) Pool...
- Page 38 Voice Terminal Configuration Form for Models 1030 and 3070 Attendant Consoles Identification Intercom # Accessories: Stand Type: Acoustic Coupler Adapter General Purpose Adapter Wall Hearing-Impaired Handset Headset Plastic Push-to-Listen Handset Headset Adapter Fixed Voice Terminal Power Supply Hands-Free Unit Desk Attendant Intercom Selector Metal Extra Long Cord...
- Page 39 Voice Terminal Configuration Form for Models 1030 and 3070 Non-attendant Voice Terminals (Square Systems) Identification Intercom # Accessories: Stand Type: Voice Terminal Size: Acoustic Coupler Adapter General Purpose Adapter Wall 5-Button Hearing-Impaired Handset Headset Plastic 10-Button Push-to-Listen Handset Headset Adapter Fixed 34-Button Voice Terminal Power Supply...
- Page 40 Voice Terminal Configuration Form for Models 1030 and 3070 Non-attendant Voice Terminals (Pooled Systems) Identification Intercom # Accessories: Stand Type: Voice Terminal Size: Acoustic Coupler Adapter General Purpose Adapter Wall 5-Button Hearing-Impaired Handset Headset Plastic 10-Button Push-to-Listen Handset Headset Adapter Fixed 34-Button Voice Terminal Power Supply...
- Page 41 System Speed Dial Directory Dial Code Stored Number Dial Code Stored Number...
- Page 42 Group Page Directory Group 1 Group 3 Group 2 Intercom # Identification Identification Intercom # Identification Intercom # Group 4 Group 5 Group 6 Group 7 Intercom # Identification Intercom # Identification Intercom # Identification Intercom # Identification...
- Page 43 Allowed-List Directory List 0 List 1 List 2 List 3 Entry Entry Entry Entry List 4 List 6 List 7 List 5 Entry Entry Entry Entry...
- Page 44 Form for Automatic Route Selection Tables TABLE 0 AREA CODE/EXCHANGE 0) ___ 2) ___ 3) ___ 4) ___ 5) ___ 6) ___ 7) ___ 8) ___ 9) ___ 1) ___ POOL OTHER DIGITS 0) ___ 1) ___ 2) ___ 3) ___ 4) ___ 5) ___ TABLE 1...
- Page 45 Form for Automatic Route Selection Tables (continued) TABLE 4 AREA CODE/EXCHANGE 0) ___ 1) ___ 2) ___ 3) ___ 4) ___ 5) ___ 6) ___ 7) ___ 8) ___ 9) ___ POOL OTHER DIGITS 0) ___ 1) ___ 2) ___ 3) ___ 4) ___ 5) ___...
- Page 46 Form for Automatic Route Selection Tables (continued) TABLE 7 AREA CODE/EXCHANGE 8) ___ 0) ___ 1) ___ 2) ___ 3) ___ 4) ___ 5) ___ 6) ___ 7) ___ 9) ___ POOL OTHER DIGITS 0) ___ 1) ___ 2) ___ 3) ___ 4) ___ 5) ___...