Table of Contents
Advertisement
Troubleshooting
Please refer to the instructions provided by the publisher of your firewall
software for instructions on configuring the firewall to allow Internet access.
If you are still unable to access the Internet after disabling any firewall
software, please contact MyEssentials Technical Support at 866-761-4608.
Problem:
I can't connect to the Internet wirelessly.
Solution:
If you are unable to connect to the Internet from a wireless computer, please
do the following:
1.
Look at the lights on your Router. Your MyEssentials Router's lights
should be as follows:
•
The "Power" light should be on.
•
The "Connected" light should be on and not blinking.
•
The "WAN" light should be either on or blinking.
2.
Open your wireless utility software by clicking on the icon in the system
tray at the bottom, right-hand corner of the screen. If you are also
using a Wireless Card or Adapter from MyEssentials with this Router,
the tray icon should look like this (the icon may be red or green):
3.
The exact window that opens will vary depending on the model of
wireless card you have; however, any of the utilities should have a list of
"Available Networks"—those wireless networks to which it can connect.
Does the name of your wireless network appear in the results?
Yes, my network name is listed—go to the troubleshooting solution titled
"I can't connect to the Internet wirelessly, but my network name is listed".
No, my network name is not listed—go to the troubleshooting solution
titled "I can't connect to the Internet wirelessly, and my network name is
not listed".
83
1
2
3
4
5
6
7
8
9
10
Advertisement
Table of Contents
