Belkin ME1004-R User Manual page 86

Troubleshooting
Problem:
• The Quick Installation Software completed installation, but my web
browser doesn't work.
• I am unable to connect to the Internet. The Router's "WAN" light is
on and the "Connected" light is blinking.
Solution:
If you cannot connect to the Internet, the "WAN" light is on, and the
"Connected" light is blinking, the problem may be that your connection type
may not match the ISP's connection.
• If you have a "static IP address" connection, your ISP must assign
you the IP address, subnet mask, and gateway address. Please refer to
the section entitled "Alternate Setup Method" for details on changing
this setting.
• If you have a "PPPoE" connection, your ISP will assign you a user name
and password and sometimes a service name. Make sure the Router
connection type is configured to PPPoE and the settings are entered
properly. Please refer to the section entitled "Alternate Setup Method"
for details on changing this setting.
• You may need to configure your Router to meet the specific
requirements of your ISP.
If you are still unable to access the Internet after verifying
these settings, please contact MyEssentials Technical Support at
866-761-4608.
Problem:
• The Quick Installation Software completed, but my web browser
doesn't work.
• I am unable to connect to the Internet. The "WAN" light on my
Router is blinking and the "Connected" light is solid.
Solution:
If the "WAN" light is blinking and the "Connected" light is solid, but you
are unable to access the Internet, there may be third-party firewall software
installed on the computer attempting to access the Internet. Examples of
third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee
Personal Firewall, and Norton Personal Firewall.
If you do have firewall software installed on your computer, please make
sure that you properly configure it. You can determine if the firewall software
is preventing Internet access by temporarily turning it off. If, while the
firewall is disabled and Internet access works properly, you will need to
change the firewall settings to function properly when it is turned on.
82