Kohler Intelligent Toilet Homeowner's Manual page 14

Troubleshooting (cont.)
General
Symptoms
4. The toilet has power but
does not respond.
5. No water sprays from the
wand or it has a weak
stream when activated.
6. The heated seat is not
working.
Water stops flowing from
7.
the spray wand before
cleansing is complete.
8. The deodorizer is not
working.
9. The toilet does not flush
automatically.
10. The nightlight does not
turn on in low lighting
conditions.
Remote Control
Symptoms
1. The remote control is not
turning on.
2. The remote control is not
connecting with the toilet.
The bottom row of icons
is blinking.
1295780-5-A
Probable Causes
A. As the toilet is powering off,
before the prompt sound has
stopped, the power was turned
on again.
A. The water supply stop is closed
or only partially open.
B. The inlet hose from the water
supply stop to the toilet is
kinked or looped too tight.
C. The sensor does not detect the
user.
D. The filter is blocked or
damaged.
A. The heated seat is not enabled.
B. The temperature setting is too
low.
A. Washing automatically stops 5
minutes after pressing a spray
icon.
A. The deodorizer is not activated.
A. The automatic flush feature is
not enabled.
B. The sensor does not detect the
user.
A. The nightlight is not enabled.
B. The low light sensor is not
working.
Probable Causes
A. The batteries are not properly
installed.
B. The batteries are drained.
A. The remote is too far from the
toilet to receive a signal.
B. The remote is not paired with
the toilet.
14
Recommended Action
A. After turning the power off, wait
until the prompt sound has ended
before turning the power back on.
A. Fully open the water supply stop.
B. Remove the kink in the hose or
make the loop wider.
C. Small children may not be detected.
Adjust the sitting position. The
sensor may have difficulty with
fabric or other objects. The sensor
is designed to sense skin.
D. Service the filter. Refer to the
"Cleaning and Replacing the
Filters" section.
A. Activate the heated seat. Refer to
the "Enable/Disable Automatic
Features" section.
B. Adjust the heated seat temperature
using the remote control.
A. Press the "front" or "rear" icon to
restart cleansing.
A. Activate the deodorizer using the
remote control.
A. Activate automatic flush. Refer to
the "Enable/Disable Automatic
Features" section.
B. If this issue occurs repeatedly, call
the Customer Care Center using
the information on the back of this
manual.
A. Enable the nightlight. Refer to the
"Enable/Disable Automatic
Features" section.
B1. Clean the light sensor on the side
control panel.
B2. Call the Customer Care Center
using the information on the back
of this manual.
Recommended Action
A. Reinstall the batteries. Refer to the
"Replacing the Batteries" section.
B. Replace the batteries. Refer to the
"Replacing the Batteries" section.
A. Move the remote closer to the toilet
to regain a connection.
B. Pair the remote to the toilet. Refer
to the "Remote Control – Setup"
section.
Kohler Co.