Call Transfer; Making A Consultative Transfer - Avaya J139 Manual

Advanced features
Unparking a call
About this task
Use this procedure to unpark a parked call for the monitored user.
When a monitored user parks a call, the call status of the monitored user shows the parked call
icon and the corresponding line key flashes green LED.
Before you begin
Ensure that your system administrator activates the Call Retrieve feature.
Procedure
Press Unpark.
Alternatively, you can press the corresponding Presence line key if your system administrator
configures it to perform the action of the left-most soft key on the phone screen.

Call Transfer

With the Call Transfer feature, you can transfer your call to another destination number.
Depending on your requirement, your adminstrator configures the call transfer type. The types of
Call Transfer are:
• Consultative transfer: Transferring a call by connecting a call with the transfer recipient.
• Blind transfer: Transferring a call without connecting a call with the transfer recipient.

Making a consultative transfer

About this task
Transfer a call by connecting a call with the transfer recipient.
Before you begin
Ensure that your administrator enables the feature.
Procedure
1. While on an active call, press Transfer soft key.
The phone displays the Select a destination dialogue box.
The first call is placed on hold.
2. Do one of the following and then press the Call soft key :
• Dial the number to transfer the call.
• Search for the number in Contacts or Recents.
January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office
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