Troubleshooting - Philips 8000 Series User Manual

6 Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing
of the product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product,
check the following points before you
request service. If you still have a problem,
get support at www.philips.com/support.
Main unit
•
Disconnect form the power supply for a
few minutes, then connect again.
No power
•
Ensure that the AC cord is properly
connected.
•
Ensure that there is power at the AC
outlet.
•
Press standby button on the remote
control or Soundbar to turn the
Soundbar on.
Sound
No sound from the soundbar speaker.
•
Connect the audio cable from your
soundbar to your TV or other devices.
However, you do not need a separate
audio connection when:
- the soundbar and TV are connected
through HDMl ARC connection, or
- a device is connected to the HDMl IN
connector on your soundbar.
•
On the remote control, select the correct
audio input.
•
Make sure that the soundbar is not
muted.
•
Reset this product to its factory settings
(see 'Apply factory settings').
•
Increase the volume. Press Volume
Up on the remote control or on the
Soundbar.
•
When using either of the Digital input, if
there is no audio:
- Try setting the TV output to PCM or
- Connect directly to your Blu-ray/
other source, some TVs do not pass
through digital audio.
•
Your TV may be set to variable audio
output. Confirm that the audio output
setting is set to FIXED or STANDARD,
not VARIABLE. Consult your TV's user
manual for more detailed information.
•
If using Bluetooth, ensure that the
volume on your source device is turned
up and that the device is not muted.
•
When the playback freezes and there is
no sound in Wi-Fi mode, please check
whether your home network is normal.
Distorted sound or echo.
•
If you play audio from TV through this
product, make sure that the TV is muted.
Audio and video are not synchronized.
•
Press AV SYNC from Menu to
synchronize the audio with the video.
Bluetooth
A device cannot connect with the soundbar.
•
The device does not support the
compatible profiles required for the
soundbar.
•
You have not enabled the Bluetooth
function of the device. See the user
manual of the device on how to enable
the function.
•
The device is not correctly connected.
Connect the device correctly.
•
The soundbar is already connected with
another Bluetooth device. Disconnect
the connected device, then try again.
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