Troubleshooting - Philips TAB7908 User Manual

6 Troubleshooting

Warning
•
Risk of electric shock. Never remove the
casing of the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this product,
check the following points before you
request service. If you still have a problem,
get support at www.philips.com/support.
Main unit
The buttons on the main unit do not
work.
•
Disconnect form the power supply for a
few minutes, then connect again.
No power
•
Ensure that the AC cord is properly
connected.
•
Ensure that there is power at the AC
outlet.
•
Press button on the remote control or
soundbar to turn the soundbar on.
Sound
No sound from the soundbar speaker.
•
Connect the audio cable from your
soundbar to your TV or other devices.
However, you do not need a separate
audio connection when:
- the soundbar and TV are connected
through HDMl ARC connection, or
- a device is connected to the HDMI in
connector on your soundbar.
•
On the remote control, select the
correct audio input.
•
It would be strongly advised to
ensure that the TV is running its latest
software. Please check the user manual
of your TV for software updating.
•
It would also be advised that the
soundbar is running its latest software.
You may consult the local or online
Philips Consumer Care for the latest
software version.
•
Please make sure TV's audio output
is set to "HDMI sound system" (or
whatever brand-specific equivalent for
this setting may exist).
•
If audio is not present or distorted,
it would probably help to switch to
a different audio output format to
check whether the issue is generic or a
specific incompatibility with a specific
input format is present.
•
If there's no audio on any of sources,
please check other source – like
Bluetooth.
•
Make sure that the soundbar is not
muted.
•
Reset this product to its factory settings
(see 'Factory reset').
Distorted sound or echo.
•
If you play audio from TV through
this product, make sure that the TV is
muted.
Audio and video are not synchronized.
•
Press enter setting menu, select 'AV
SYNC' to synchronize the audio with
the video.
No sound from the wireless subwoofer.
•
Manually connect the subwoofer to
the main unit.
•
Increase the volume. Press + (Volume
Up) on the remote control or on the
soundbar.
•
When using either of the digital input,
if there is no audio:
- Try setting the TV output to PCM or
- Connect directly to your Blu-ray/
other sources.
- Some TVs do not pass through digital
audio.
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